Initial Set Up of Monet WFO Live

Before you begin to work with Monet WFO Live, it is important that you correctly set up its environment and enter the structure of the contact center. Step through the links below in sequence to perform an initial setup of Monet WFO Live.

What do you want to do?

  1. New Workgroup
  2. Create Sites
  3. Setting Up Hours of Operation
  4. Create Skills
  5. Set Skill Types
  6. Applying Service Levels
  7. Creating Skill Teams
  8. Applying Shrinkage Parameters
  9. Applying Non-Call Parameters
  10. Personal Hours Pools
  11. Setting Up Exception Codes
  12. Set Up Forecasting Parameters
  13. Shift Rules
  14. RTA Configuration
  15. Set Global Options
  16. Break Settings
  17. Creating a Shift Profile
  18. Employee Templates
  19. Employee Import / Export
  20. Import Work History
  21. Anywhere Options

After you complete the steps above, you can begin using Monet to create forecasts and rosters for your contact center.

 

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