Initial Attendance Score

Initial attendance scores can be imported.

What do you want to do?

Tasks in this Topic Include:

• Import Attendance Scores
• Delete Initial Scores for a Date Range
• Delete Initial Scores for an Agent

Related Tasks:

• User Access Roles
• Goals and Alerts
• Scorecard Setup
• Attendance Setup
• AUX Setup
• Custom Metrics Setup
• Custom Metrics Import
• Initial AUX Score

Import Attendance Scores

1. Create a spreadsheet in .csv, .xls, .xlsx format with the following information:
   
   1. Agent ID - Agent ID as listed in the Employee List
   2. Date - Date of the activity or score
   3. Value - Numeric value of the attendance score
2. Press Select.
3. Navigate to the location of the spreadsheet.
4. Select the Update existing duplicated scores check box as required.
5. Select Import.

Delete Initial Scores for a Date Range

To delete an initial scores for a period of time:

1. Select a Start Date from the calendar picker or enter the date directly into the text box.
2. Select an End Date from the calendar picker or enter the date directly into the text box.
3. Select Delete.

 Delete Initial Scores for an Agent

To delete initial scores for an agent:

1. Select the check box of the agent.
2. Select Delete.