Initial AUX Score Import

Initial AUX scores can be imported.

What do you want to do?

Tasks in this Topic Include:

• Import Initial AUX Scores
• Delete Initial AUX scores for a Range of Dates
• Delete Initial AUX Scores for an Agent

Related Tasks:

• Initial Attendance Score

Import Initial AUX Scores

To import AUX scores for agents:

1. Create a spreadsheet in .csv, .xls, .xlsx format with the following information:
   
   
   1. Agent ID - Agent ID as listed in the Employee List
   2. Date - Date of the activity or score
   3. Value - Numeric value of the AUX score

2. Press Select.
3. Navigate to the location of the spreadsheet.
   
4. Select the Update existing duplicated scores check box as required.
5. Select Import.

Delete Initial AUX Scores for a Date Range

To delete an initial AUX scores for a period of time:

1. Select a Start Date from the calendar picker or enter the date directly into the text box.
2. Select an End Date from the calendar picker or enter the date directly into the text box.
3. Select Delete.

Delete Initial AUX Scores for an Agent

To delete initial AUX scores for an agent:

1. Select the check box of the agent.
2. Select Delete.