Performance Charts

WFO Live offers performance charts to compare predicted results with actual work history. 

What do you want to do?

Tasks in this Topic Include:

• Performance Chart Report

Related Tasks:

• Service Performance Reports
• Calculate Cumulative Ratios
• Intra-Day
• Today's Roster
• Today's Schedule Exceptions

Performance Chart Report

To generate a Performance Report:

1. Select Reports from the Manage left-navigation menu.
   
2. Select the Performance Charts ratio button.
   
3. Select the date from the Date drop-down menu.
4. Select a team from the Skill Team drop-down menu.
5. Select Discard Shrinkage On Required vs. Assigned.
6. Select a skill code from the Skill Code drop-down menu.
7. Enter the range of hours of the report in the Report Hours fields.
8. Select View Report, or the icon of the format you wish to display the report in (CSV, PDF, Excel).