Schedule Swap Requests

Supervisors can view and approve or decline agent shift swapping requests.

What do you want to do?

Tasks in this Topic Include:

• Schedule Swap Request

Related Tasks:

• Agent Schedules
• Schedule Change Requests
• Agent Bids
• New Bids
• Agent Exceptions
• My Alerts
• Change Password

Schedule Swap Request

To view and approve/decline schedule swap requests from agents:

1. Select Schedule Swap Requests in the left-navigation menu.
   
   

2. Select Accept to accept the request or Decline to decline the swap.