Agent Bids

Supervisors can review agent bids for shifts and accept or decline them.

What do you want to do?

Tasks in this Topic Include:

• Accept/Decline Agent Bid Requests

Related Tasks:

• Agent Schedules
• Schedule Change Requests
• New Bids
• Schedule Swap Requests
• Agent Exceptions
• My Alerts
• Change Password

Accept/Decline Agent Bid Requests

Supervisor can accept or decline to approve requests from agents who have bid on a schedule.

1. Select Agent Bids in the left-navigation menu.
2. Select the magnifying glass icon in the Action column to view request details as desired.
   

3. Select the Accept or Decline links in the Bid requests from agents table OR Award/Decline in the View Bid Details window.
   

4. Enter any comments in the Enter your Comments text box as desired.
5. Select Decline to decline the request OR Award to approve the request.
   

6. A success message is displayed if the swap was able to complete.
7. In certain circumstances, the system will display a message (such as override bid or exceeding weekly hours) that the Supervisor must reaffirm by selecting Award or Decline again.