New Bids

Supervisors can create a new shift and allow agents to bid on getting assigned to the shift.

What do you want to do?

Tasks in this Topic Include:

• View Bids
• View Bid Details
• Add New Schedule or Bidding
• Edit a Schedule

Related Tasks:

• Agent Schedules
• Schedule Change Requests
• Agent Bids
• Schedule Swap Requests
• Agent Exceptions
• My Alerts
• Change Password

View Bids

To view shifts to be bid on:

1. Select New Bids in the left-navigation menu.
   

View Bid Details

To view shift details:

1. Select the magnifying glass in the Action column to display details about a shift.
   
   

Add New Schedule or Bidding

To add a new schedule or bidding:

1. Select Add New Schedule or Bidding.
   
2. Select the applicable WorkGroup from the drop-down menu.
3. Choose a team that can bid on the schedule from the Select Teamlisting.
4. Select the Schedule Date from the drop-down menu.
5. Select a Start Time for the schedule from the drop-down menu.
6. Select a End Time for the schedule from the drop-down menu.
7. Select a First Break Start time for the schedule from the drop-down menu.
8. Select a First Break End time for the schedule from the drop-down menu.
9. Select a Second Break Start time for the schedule from the drop-down menu.
10. Select a Second Break End time for the schedule from the drop-down menu.
11. Select a Lunch Start time for the schedule from the drop-down menu.
12. Select a Lunch End time for the schedule from the drop-down menu.
13. Enter a Cost for the shift.
14. Select Save.
15. A confirmation window is displayed.
    

16. Select Back to Bidding List.

Edit a Schedule

To edit a schedule for bidding:

1. Select the edit icon in the Action column.
2. The Schedule Detail window is displayed:
   

3. Edit the schedule as required.
4. Select Save.