ASA, Abandon
This screen allows you to generate a report for the purpose of comparing data between forecasts and actualities during a specific time frame. The filter region is where specific criteria is selected and applied to generate the ASA, Abandon report.
What do you want to do?
Tasks in this Topic Include:
Related Tasks:
Access ASA, Abandon
- Select Metrics from the left-navigation menu.
- Select Forecast Accuracy.
- Select ASA, Abandon.
Generate Charts and Report
Target Resource - Workgroup
- Select the Workgroup
and then the workgroup name from the Target
Resources drop-down menus.
- Select the calendar icon to select the applicable dates from the Period field.
- Select a period to reference from the Reference Period drop-down menu.
- Select the status to reference from the Status drop-down menu.
- Select Apply.
Target Resource - Skill
- Select the Skill
and then the Skill Team name from the Target
Resources drop-down menus.
- Select the calendar icon to select the applicable dates from the Period field.
- Select a period to reference from the Reference Period drop-down menu.
- Select the status to reference from the Status drop-down menu.
- Select Apply.
View Report
- Select the Summary View radio button to review the ASA, Abandon summary target resource details.
- Select the Detailed View radio button to review ASA, Abandon details by Supervisor/Agent.
Chart Descriptions
The following descriptions are provided for additional information.
|
Column |
Description |
|---|---|
|
ASA Forecast |
Indicates the goal associated to ASA |
|
ASA Actual |
Shows the actual value |
|
Goal Status |
Displays a colored icon or cell, based on actual vs. goal |
|
Abandon Forecast |
Indicates the goal associated to Abandon |
|
Abandon Actual |
Shows the actual value |
|
Goal Status |
Displays a colored icon or cell, based on actual vs. goal |
Export Charts and Reports
Select the CSV, Excel, PDF, Print, or Email link from the charting region.