Course Goal:

Business Communications is designed to improve participants’ existing communication skills, both in writing and speaking. Writing topics include proper use of verbs, elimination of word clutter, proper sentence structure and correct spelling of commonly-confused words. After reviewing a wide range of writing tools, participants will be required to write a letter to a customer and a business memo. Students will also practice and speak publicly.

Objectives:

After completing this course, participants will have improved business writing skills, know the proper business letter and business memo formats, and have improved grammar and spelling skills, to include effective verbal speaking skills. The objectives of this module will be accomplished through in-class exercises combined with guidance and direction from the instructor.

Competencies:

BC-34. Answers a minimum of four questions correctly during class lectures and exercises as evidenced by observation of performance.

BC-35. Demonstrates proficiency in alphabetization by completing the Alphabetizing Exercise with no more than one error as evidenced by product review.

BC-36. Demonstrates ability to effectively use verbal communication techniques as evidenced by participant publicly speaking through observation of performance.

BC-37. Demonstrates ability to write an effective business/customer letter by completing the Business/Customer Letter Exercise with no more than three errors as evidenced by product review.

BC-38. Demonstrates ability to write an effective business memo by completing the Business Memo Exercise with no more than three errors as evidenced by product review.

BC-39. Demonstrates ability to recognize effective business communications by achieving a score of 80% or higher on online module quiz