WHO ARE YOUR CUSTOMERS ROLE-PLAY

Read the following job functions. Split up into groups of three. One person should play the employee listed in the scenario. The other two should play different customers that have an issue with that employee (at least one should play a co-worker). Then switch scenarios and roles. Everyone should play an employee at least once. Use as many of these scenarios as you need.

Scenario 1
You are a phone representative for a newspaper. Individuals call you up to place classified ads.

Scenario 2
You work on an assembly line putting together two pieces of a 10-piece product.

Scenario 3
You work as a file clerk in an attorney’s office.

Scenario 4
You are a sales representative in a bank helping customers open up various types of bank accounts.

Scenario 5
You are a telemarketer selling a brand new home alarm system.

Scenario 6
You are a junior web designer whose job it is to create feedback forms for visitors to the company’s web site.

Scenario 7
You work in a travel agency mailing hard copies of itineraries to travelers who book their trips with your travel agency.

Scenario 8
You work in a video store, categorizing and placing new movies on the shelves. You also work the cash register when you are not working on the new movies.