![[ICO]](/icons/blank.gif){kind=icon}
![[PARENTDIR]](/icons/back.gif){kind=icon}
![[ ]](/icons/layout.gif){kind=icon}
![[IMG]](/icons/image2.gif){kind=icon}
| Name | Last modified | Size | Description |
|---|---|---|---|---|
| Parent Directory | - | ||
| 6.2 - Case Study.pdf | 2018-07-26 14:52 | 50K | |
| 6.3 - Customer Profitability Case Study.pdf | 2018-07-26 14:52 | 51K | |
| 6.7 - Metrobank.pdf | 2018-07-26 14:52 | 79K | |
| CASE STUDY.JPG | 2018-07-26 14:52 | 15K | |
| barriers to communication.jpg | 2018-07-26 14:52 | 112K | |
| c6 quiz.jpg | 2018-07-26 14:52 | 46K | |
| caller.jpg | 2018-07-26 14:52 | 51K | |
| customer-service.gif | 2018-07-26 14:52 | 40K | |
| customer-service.jpg | 2018-07-26 14:52 | 309K | |
| customer service.jpg | 2018-07-26 14:52 | 244K | |
| managing caller.jpg | 2018-07-26 14:52 | 315K | |
| managing caller 2.jpg | 2018-07-26 14:52 | 22K | |
| profitability.jpg | 2018-07-26 14:52 | 41K | |
