{"metadata":{"generator":"Captivate","generatorVersion":"11.8.0","schemaVersion":"","author":"Online Training Department","title":"De-escalation Techniques and Understanding Behavior","description":"You will review de-escalation techniques and their value within the framework of person-centered and positive supports. You have a responsibility to support people and their interfering behaviors in a way that is person-centered and that protects a person and others from harm. This involves understanding your own emotions, as well as theirs and finding the most appropriate way to respond. If an emergency happens, you will learn to respond in an effective and positive way.","email":"onlinetraining@starsvcs.com","website":"www.starsvcs.com","tags":"","thumbnail":"","source":"assets","durationInFrames":50781,"frameRate":30,"totalSlides":35,"width":960,"height":720,"responsive":false,"scalable":true,"launchFile":"index_scorm.html","isVRProject":false},"contentStructure":[{"id":"Text_Caption_1586","class":"TODO::Senthil","instance":"Text_Caption_1586","title":"De-Escalation Techniques and Understanding Behavior ","roles":{"textData":{}}},{"id":"SmartShape_1643","class":"TODO::Senthil","instance":"SmartShape_1643","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si3118902","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si3119115","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_2162","class":"TODO::Senthil","instance":"Text_Caption_2162","title":"This video and content is subject to copyright owned by STAR Services. Any reproduction or republication of all or part of this video and content is expressly prohibited. Copyright (c) 2018 STAR Services. All rights reserved. ","roles":{"textData":{}}},{"id":"Image_1251","class":"TODO::Senthil","instance":"Image_1251","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Slide2826186","class":"Normal Slide","instance":"Refresher","thumbnail":"","children":["Text_Caption_1586","SmartShape_1643","si3118902","si3119115","Text_Caption_2162","Image_1251"],"roles":{"slide":{"durationInFrames":1389},"navigation":{"navid":"Slide2826186"}}},{"id":"Text_Caption_2104","class":"TODO::Senthil","instance":"Text_Caption_2104","title":"SOURCE:  Minneapolis Star Tribune, March 2016 ","roles":{"textData":{}}},{"id":"SmartShape_1933","class":"TODO::Senthil","instance":"SmartShape_1933","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_2109","class":"TODO::Senthil","instance":"Text_Caption_2109","title":"Read the full article here! ","roles":{"textData":{}}},{"id":"Image_1168","class":"TODO::Senthil","instance":"Image_1168","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Click_Box_60","class":"TODO::Senthil","instance":"Click_Box_60","roles":{"click":{"subtype":"button"}}},{"id":"Image_1193","class":"TODO::Senthil","instance":"Image_1193","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_1934","class":"TODO::Senthil","instance":"SmartShape_1934","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_2159","class":"TODO::Senthil","instance":"Text_Caption_2159","title":"De-escalation is a ","roles":{"textData":{}}},{"id":"Text_Caption_2160","class":"TODO::Senthil","instance":"Text_Caption_2160","title":"Think it through and practice to de-escalate in a positive, supportive, respectful way. ","roles":{"textData":{}}},{"id":"Text_Caption_2161","class":"TODO::Senthil","instance":"Text_Caption_2161","title":"Learned Skill ","roles":{"textData":{}}},{"id":"Continue2","class":"TODO::Senthil","instance":"Continue2","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si3119545","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si3119758","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_1166","class":"TODO::Senthil","instance":"Image_1166","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_1167","class":"TODO::Senthil","instance":"Image_1167","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_2108","class":"TODO::Senthil","instance":"Text_Caption_2108","title":"March 2016 ","roles":{"textData":{}}},{"id":"SmartShape_1931","class":"TODO::Senthil","instance":"SmartShape_1931","title":"“Incidents of restraint, seclusion and other restrictive measures dropped from 8,602 two years ago to 5,124 in the most recent fiscal year… The sharp drop results from changes in state law and a massive effort by state and county officials to stamp out the use of punitive techniques that are widely seen as inhumane and unnecessary.”  ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_1932","class":"TODO::Senthil","instance":"SmartShape_1932","title":" 40% decrease in the use of restrictive and punitive measures ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Slide2829285","class":"Normal Slide","instance":"De-escalation works!","thumbnail":"","children":["Text_Caption_2104","SmartShape_1933","Text_Caption_2109","Image_1168","Click_Box_60","Image_1193","SmartShape_1934","Text_Caption_2159","Text_Caption_2160","Text_Caption_2161","Continue2","si3119545","si3119758","Image_1166","Image_1167","Text_Caption_2108","SmartShape_1931","SmartShape_1932"],"roles":{"slide":{"durationInFrames":2442},"navigation":{"navid":"Slide2829285"}}},{"id":"Image_1250","class":"TODO::Senthil","instance":"Image_1250","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_1195","class":"TODO::Senthil","instance":"Image_1195","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_635","class":"TODO::Senthil","instance":"SmartShape_635","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si2821318","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si2821333","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_2105","class":"TODO::Senthil","instance":"Text_Caption_2105","title":"SOURCE:   Minnesota Rules, part 9544.0020, subpart 23 and Minnesota Rules, part 9544.0020, subpart 54 ","roles":{"textData":{}}},{"id":"SmartShape_1937","class":"TODO::Senthil","instance":"SmartShape_1937","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_2163","class":"TODO::Senthil","instance":"Text_Caption_2163","title":"Mark Winters Project and Development Manager STAR Services ","roles":{"textData":{}}},{"id":"Image_1194","class":"TODO::Senthil","instance":"Image_1194","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_2164","class":"TODO::Senthil","instance":"Text_Caption_2164","title":"Everyone ","roles":{"textData":{}}},{"id":"Text_Caption_2165","class":"TODO::Senthil","instance":"Text_Caption_2165","title":"has behaviors ","roles":{"textData":{}}},{"id":"Text_Caption_2166","class":"TODO::Senthil","instance":"Text_Caption_2166","title":"Interfering behavior can also be called: ","roles":{"textData":{}}},{"id":"Text_Caption_2167","class":"TODO::Senthil","instance":"Text_Caption_2167","title":"Challenging ","roles":{"textData":{}}},{"id":"Text_Caption_2168","class":"TODO::Senthil","instance":"Text_Caption_2168","title":"Dangerous ","roles":{"textData":{}}},{"id":"Text_Caption_2169","class":"TODO::Senthil","instance":"Text_Caption_2169","title":"Problem ","roles":{"textData":{}}},{"id":"Text_Caption_2170","class":"TODO::Senthil","instance":"Text_Caption_2170","title":"Difficult ","roles":{"textData":{}}},{"id":"Slide1278373","class":"Normal Slide","instance":"Interfering Behaviors","thumbnail":"","children":["Image_1250","Image_1195","SmartShape_635","si2821318","si2821333","Text_Caption_2105","SmartShape_1937","Text_Caption_2163","Image_1194","Text_Caption_2164","Text_Caption_2165","Text_Caption_2166","Text_Caption_2167","Text_Caption_2168","Text_Caption_2169","Text_Caption_2170"],"roles":{"slide":{"durationInFrames":1581},"navigation":{"navid":"Slide1278373"}}},{"id":"Image_1197","class":"TODO::Senthil","instance":"Image_1197","roles":{"click":{"subtype":"button"},"question":{"interactionId":"","quizId":-1,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"SmartShape_397","class":"TODO::Senthil","instance":"SmartShape_397","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si2821350","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si2821365","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_2171","class":"TODO::Senthil","instance":"Text_Caption_2171","title":"Interfering behaviors vary in seriousness and intensity. ","roles":{"textData":{}}},{"id":"Text_Caption_2172","class":"TODO::Senthil","instance":"Text_Caption_2172","title":"They can prevent a person from reaching an outcome. ","roles":{"textData":{}}},{"id":"Slide273380","class":"Normal Slide","instance":"Interfering Behaviors","thumbnail":"","children":["Image_1197","SmartShape_397","si2821350","si2821365","Text_Caption_2171","Text_Caption_2172"],"roles":{"slide":{"durationInFrames":600},"navigation":{"navid":"Slide273380"}}},{"id":"SmartShape_2032","class":"TODO::Senthil","instance":"SmartShape_2032","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_2341","class":"TODO::Senthil","instance":"Text_Caption_2341","title":"Check Your Understanding ","roles":{"textData":{}}},{"id":"Text_Caption_2173","class":"TODO::Senthil","instance":"Text_Caption_2173","title":"Jordan and his roommates are planning to go out for dinner. They cannot agree on where to go and begin fighting with each other.   What is this an example of? Choose one.  ","roles":{"textData":{}}},{"id":"SmartShape_1939","class":"TODO::Senthil","instance":"SmartShape_1939","title":"An emergency situation ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_1940","class":"TODO::Senthil","instance":"SmartShape_1940","title":"Not being person-centered ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_1941","class":"TODO::Senthil","instance":"SmartShape_1941","title":"A power struggle ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_1942","class":"TODO::Senthil","instance":"SmartShape_1942","title":"Appropriate behaviors ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_1198","class":"TODO::Senthil","instance":"Image_1198","roles":{"click":{"subtype":"button"},"question":{"interactionId":"","quizId":-1,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"Slide4833380","class":"Normal Slide","instance":"CYU","thumbnail":"","children":["SmartShape_2032","Text_Caption_2341","Text_Caption_2173","SmartShape_1939","SmartShape_1940","SmartShape_1941","SmartShape_1942","Image_1198"],"roles":{"slide":{"durationInFrames":1311},"navigation":{"navid":"Slide4833380"}}},{"id":"SmartShape_1943","class":"TODO::Senthil","instance":"SmartShape_1943","title":"CORRECT! This is an example of a power struggle. ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_1667","class":"TODO::Senthil","instance":"SmartShape_1667","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si4833609","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si4833623","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_1199","class":"TODO::Senthil","instance":"Image_1199","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_2174","class":"TODO::Senthil","instance":"Text_Caption_2174","title":"Powerlessness can trigger behaviors that are demanding, overwhelming and power-driven ","roles":{"textData":{}}},{"id":"Text_Caption_2175","class":"TODO::Senthil","instance":"Text_Caption_2175","title":"Behaviors may display as aggressive or disproportionately intense ","roles":{"textData":{}}},{"id":"Text_Caption_2176","class":"TODO::Senthil","instance":"Text_Caption_2176","title":"Power struggles need to be recognized and prevented whenever possible ","roles":{"textData":{}}},{"id":"Text_Caption_2373","class":"TODO::Senthil","instance":"Text_Caption_2373","title":"SOURCE:    \thttps://www.psychologytoday.com/blog/me-we/201306/the-roots-power-struggle-in-relationships   \t\thttp://www.collinsdictionary.com/dictionary/english/power-struggle  ","roles":{"textData":{}}},{"id":"Slide4833639","class":"Normal Slide","instance":"Power Struggles","thumbnail":"","children":["SmartShape_1943","SmartShape_1667","si4833609","si4833623","Image_1199","Text_Caption_2174","Text_Caption_2175","Text_Caption_2176","Text_Caption_2373"],"roles":{"slide":{"durationInFrames":1479},"navigation":{"navid":"Slide4833639"}}},{"id":"Continue7","class":"TODO::Senthil","instance":"Continue7","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si4999367","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si4999580","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_1944","class":"TODO::Senthil","instance":"SmartShape_1944","title":"INCORRECT! This is an example of a power struggle. ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_2178","class":"TODO::Senthil","instance":"Text_Caption_2178","title":"Powerlessness can trigger behaviors that are demanding, overwhelming and power-driven ","roles":{"textData":{}}},{"id":"Text_Caption_2179","class":"TODO::Senthil","instance":"Text_Caption_2179","title":"Behaviors may display as aggressive or disproportionately intense ","roles":{"textData":{}}},{"id":"Text_Caption_2180","class":"TODO::Senthil","instance":"Text_Caption_2180","title":"Power struggles need to be recognized and prevented whenever possible ","roles":{"textData":{}}},{"id":"Image_1201","class":"TODO::Senthil","instance":"Image_1201","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_2374","class":"TODO::Senthil","instance":"Text_Caption_2374","title":"SOURCE:    \thttps://www.psychologytoday.com/blog/me-we/201306/the-roots-power-struggle-in-relationships   \t\thttp://www.collinsdictionary.com/dictionary/english/power-struggle  ","roles":{"textData":{}}},{"id":"Slide4833898","class":"Normal Slide","instance":"Power Struggles","thumbnail":"","children":["Continue7","si4999367","si4999580","SmartShape_1944","Text_Caption_2178","Text_Caption_2179","Text_Caption_2180","Image_1201","Text_Caption_2374"],"roles":{"slide":{"durationInFrames":1506},"navigation":{"navid":"Slide4833898"}}},{"id":"Image_1204","class":"TODO::Senthil","instance":"Image_1204","roles":{"click":{"subtype":"button"},"question":{"interactionId":"","quizId":-1,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"SmartShape_1949","class":"TODO::Senthil","instance":"SmartShape_1949","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_1730","class":"TODO::Senthil","instance":"SmartShape_1730","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si4940926","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si4940940","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_1202","class":"TODO::Senthil","instance":"Image_1202","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_2182","class":"TODO::Senthil","instance":"Text_Caption_2182","title":"1 ","roles":{"textData":{}}},{"id":"Text_Caption_2184","class":"TODO::Senthil","instance":"Text_Caption_2184","title":"2 ","roles":{"textData":{}}},{"id":"Text_Caption_2185","class":"TODO::Senthil","instance":"Text_Caption_2185","title":"3 ","roles":{"textData":{}}},{"id":"Text_Caption_2186","class":"TODO::Senthil","instance":"Text_Caption_2186","title":"4 ","roles":{"textData":{}}},{"id":"Text_Caption_2187","class":"TODO::Senthil","instance":"Text_Caption_2187","title":"5 ","roles":{"textData":{}}},{"id":"Text_Caption_2188","class":"TODO::Senthil","instance":"Text_Caption_2188","title":"1 ","roles":{"textData":{}}},{"id":"Text_Caption_2189","class":"TODO::Senthil","instance":"Text_Caption_2189","title":"Stages ","roles":{"textData":{}}},{"id":"Text_Caption_2190","class":"TODO::Senthil","instance":"Text_Caption_2190","title":"Calm ","roles":{"textData":{}}},{"id":"Text_Caption_2191","class":"TODO::Senthil","instance":"Text_Caption_2191","title":"Trigger ","roles":{"textData":{}}},{"id":"Text_Caption_2192","class":"TODO::Senthil","instance":"Text_Caption_2192","title":"Escalation ","roles":{"textData":{}}},{"id":"Text_Caption_2193","class":"TODO::Senthil","instance":"Text_Caption_2193","title":"Explosion ","roles":{"textData":{}}},{"id":"Text_Caption_2194","class":"TODO::Senthil","instance":"Text_Caption_2194","title":"De-escalation & Recovery ","roles":{"textData":{}}},{"id":"Text_Caption_2195","class":"TODO::Senthil","instance":"Text_Caption_2195","title":"Calm ","roles":{"textData":{}}},{"id":"Text_Caption_2196","class":"TODO::Senthil","instance":"Text_Caption_2196","title":"The five stages of the ","roles":{"textData":{}}},{"id":"Text_Caption_2197","class":"TODO::Senthil","instance":"Text_Caption_2197","title":"Stress Curve ","roles":{"textData":{}}},{"id":"Text_Caption_2198","class":"TODO::Senthil","instance":"Text_Caption_2198","title":"Crisis ","roles":{"textData":{}}},{"id":"Slide4940956","class":"Normal Slide","instance":"Course of Behaviors","thumbnail":"","children":["Image_1204","SmartShape_1949","SmartShape_1730","si4940926","si4940940","Image_1202","Text_Caption_2182","Text_Caption_2184","Text_Caption_2185","Text_Caption_2186","Text_Caption_2187","Text_Caption_2188","Text_Caption_2189","Text_Caption_2190","Text_Caption_2191","Text_Caption_2192","Text_Caption_2193","Text_Caption_2194","Text_Caption_2195","Text_Caption_2196","Text_Caption_2197","Text_Caption_2198"],"roles":{"slide":{"durationInFrames":2433},"navigation":{"navid":"Slide4940956"}}},{"id":"Image_1208","class":"TODO::Senthil","instance":"Image_1208","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_1731","class":"TODO::Senthil","instance":"SmartShape_1731","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si4941185","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si4941199","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_1951","class":"TODO::Senthil","instance":"SmartShape_1951","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_2200","class":"TODO::Senthil","instance":"Text_Caption_2200","title":"Leane Brown Business Development Manager STAR Services ","roles":{"textData":{}}},{"id":"Text_Caption_2203","class":"TODO::Senthil","instance":"Text_Caption_2203","title":"STRESS ","roles":{"textData":{}}},{"id":"Image_1205","class":"TODO::Senthil","instance":"Image_1205","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_2206","class":"TODO::Senthil","instance":"Text_Caption_2206","title":"Think about your reaction to ","roles":{"textData":{}}},{"id":"Image_1207","class":"TODO::Senthil","instance":"Image_1207","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_2207","class":"TODO::Senthil","instance":"Text_Caption_2207","title":"Your reaction is important to de-escalating the situation ","roles":{"textData":{}}},{"id":"SmartShape_1952","class":"TODO::Senthil","instance":"SmartShape_1952","title":"Click here to read about De-escalating Conduct(training will be paused, click play to continue) ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Slide4941215","class":"Normal Slide","instance":"Your Role","thumbnail":"","children":["Image_1208","SmartShape_1731","si4941185","si4941199","SmartShape_1951","Text_Caption_2200","Text_Caption_2203","Image_1205","Text_Caption_2206","Image_1207","Text_Caption_2207","SmartShape_1952"],"roles":{"slide":{"durationInFrames":1005},"navigation":{"navid":"Slide4941215"}}},{"id":"Image_1209","class":"TODO::Senthil","instance":"Image_1209","roles":{"click":{"subtype":"button"},"question":{"interactionId":"","quizId":-1,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"SmartShape_1732","class":"TODO::Senthil","instance":"SmartShape_1732","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si4941444","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si4941458","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_2041","class":"TODO::Senthil","instance":"Text_Caption_2041","title":"Know ","roles":{"textData":{}}},{"id":"Text_Caption_2208","class":"TODO::Senthil","instance":"Text_Caption_2208","title":"Identify ","roles":{"textData":{}}},{"id":"Text_Caption_2209","class":"TODO::Senthil","instance":"Text_Caption_2209","title":"Understand ","roles":{"textData":{}}},{"id":"SmartShape_1953","class":"TODO::Senthil","instance":"SmartShape_1953","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_2211","class":"TODO::Senthil","instance":"Text_Caption_2211","title":"Becky Eikmeier STAR Services ","roles":{"textData":{}}},{"id":"Image_1212","class":"TODO::Senthil","instance":"Image_1212","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_2213","class":"TODO::Senthil","instance":"Text_Caption_2213","title":"the person’s calm status, triggers, escalating and crisis behaviors and recovery ","roles":{"textData":{}}},{"id":"Text_Caption_2214","class":"TODO::Senthil","instance":"Text_Caption_2214","title":"early warning signs ","roles":{"textData":{}}},{"id":"Text_Caption_2215","class":"TODO::Senthil","instance":"Text_Caption_2215","title":"the supports the person needs at each stage ","roles":{"textData":{}}},{"id":"Widget_20","class":"TODO::Senthil","instance":"Widget_20","roles":{"interaction":{"type":"Not implemented","title":"Not implemented","categories":[]}}},{"id":"Text_Caption_2216","class":"TODO::Senthil","instance":"Text_Caption_2216","title":"Click each of the person’s calm status, triggers, escalating behaviors, crisis behaviors and recovery phase. ","roles":{"textData":{}}},{"id":"Slide4941474","class":"Normal Slide","instance":"Three Steps","thumbnail":"","children":["Image_1209","SmartShape_1732","si4941444","si4941458","Text_Caption_2041","Text_Caption_2208","Text_Caption_2209","SmartShape_1953","Text_Caption_2211","Image_1212","Text_Caption_2213","Text_Caption_2214","Text_Caption_2215","Widget_20","Text_Caption_2216"],"roles":{"slide":{"durationInFrames":1614},"navigation":{"navid":"Slide4941474"}}},{"id":"SmartShape_1733","class":"TODO::Senthil","instance":"SmartShape_1733","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si4941703","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si4941717","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_1214","class":"TODO::Senthil","instance":"Image_1214","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_1215","class":"TODO::Senthil","instance":"Image_1215","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_1216","class":"TODO::Senthil","instance":"Image_1216","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_1954","class":"TODO::Senthil","instance":"SmartShape_1954","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_2222","class":"TODO::Senthil","instance":"Text_Caption_2222","title":"Leane Brown Business Development Manager STAR Services ","roles":{"textData":{}}},{"id":"Image_1218","class":"TODO::Senthil","instance":"Image_1218","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Remember_1955","class":"TODO::Senthil","instance":"Remember_1955","title":"What’s going on? How can I help? ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Remember_1956","class":"TODO::Senthil","instance":"Remember_1956","title":"I see you’re upset. Is it too loud in here? Let’s go work in the conference room. ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_2217","class":"TODO::Senthil","instance":"Text_Caption_2217","title":"? ","roles":{"textData":{}}},{"id":"Text_Caption_2218","class":"TODO::Senthil","instance":"Text_Caption_2218","title":"? ","roles":{"textData":{}}},{"id":"Text_Caption_2219","class":"TODO::Senthil","instance":"Text_Caption_2219","title":"? ","roles":{"textData":{}}},{"id":"Image_1213","class":"TODO::Senthil","instance":"Image_1213","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_2220","class":"TODO::Senthil","instance":"Text_Caption_2220","title":"WHY ","roles":{"textData":{}}},{"id":"Text_Caption_2221","class":"TODO::Senthil","instance":"Text_Caption_2221","title":"did she do that ","roles":{"textData":{}}},{"id":"Image_1249","class":"TODO::Senthil","instance":"Image_1249","roles":{"click":{"subtype":"button"},"question":{"interactionId":"","quizId":-1,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"Slide4941733","class":"Normal Slide","instance":"Analyzing","thumbnail":"","children":["SmartShape_1733","si4941703","si4941717","Image_1214","Image_1215","Image_1216","SmartShape_1954","Text_Caption_2222","Image_1218","Remember_1955","Remember_1956","Text_Caption_2217","Text_Caption_2218","Text_Caption_2219","Image_1213","Text_Caption_2220","Text_Caption_2221","Image_1249"],"roles":{"slide":{"durationInFrames":2850},"navigation":{"navid":"Slide4941733"}}},{"id":"SmartShape_1734","class":"TODO::Senthil","instance":"SmartShape_1734","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si4941962","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si4941976","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_1219","class":"TODO::Senthil","instance":"Image_1219","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_1220","class":"TODO::Senthil","instance":"Image_1220","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_1959","class":"TODO::Senthil","instance":"SmartShape_1959","title":"Pain ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_1960","class":"TODO::Senthil","instance":"SmartShape_1960","title":"Communication ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_2223","class":"TODO::Senthil","instance":"Text_Caption_2223","title":"Do you see interfering behaviors with the people you support? Does the cause generally fit into these two categories? ","roles":{"textData":{}}},{"id":"Text_Caption_2224","class":"TODO::Senthil","instance":"Text_Caption_2224","title":"Think about it... ","roles":{"textData":{}}},{"id":"Slide4941992","class":"Normal Slide","instance":"Interpreting","thumbnail":"","children":["SmartShape_1734","si4941962","si4941976","Image_1219","Image_1220","SmartShape_1959","SmartShape_1960","Text_Caption_2223","Text_Caption_2224"],"roles":{"slide":{"durationInFrames":828},"navigation":{"navid":"Slide4941992"}}},{"id":"SmartShape_1964","class":"TODO::Senthil","instance":"SmartShape_1964","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_2106","class":"TODO::Senthil","instance":"Text_Caption_2106","title":"SOURCE:    Guidelines for Positive Supports in DHS-Licensed Settings: A Resource Manual for Minnesota’s DHS-Licensed Providers for Developing Positive Support Strategies, Responding to Interfering Behavior and Developing Positive Support Transition Plans; Version 1.0, April 2016; page 17 https://edocs.dhs.state.mn.us/lfserver/Public/DHS-6810C-ENG ","roles":{"textData":{}}},{"id":"SmartShape_1930","class":"TODO::Senthil","instance":"SmartShape_1930","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si6281178","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si6281391","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_2225","class":"TODO::Senthil","instance":"Text_Caption_2225","title":"Pain ","roles":{"textData":{}}},{"id":"Text_Caption_2228","class":"TODO::Senthil","instance":"Text_Caption_2228","title":"Until proven wrong, my first assumption is that part of the body hurts. Until we help the person feel better, the behavior will not stop. ","roles":{"textData":{}}},{"id":"Text_Caption_2229","class":"TODO::Senthil","instance":"Text_Caption_2229","title":"“ ","roles":{"textData":{}}},{"id":"Text_Caption_2230","class":"TODO::Senthil","instance":"Text_Caption_2230","title":" “ ","roles":{"textData":{}}},{"id":"SmartShape_1961","class":"TODO::Senthil","instance":"SmartShape_1961","title":"Click here to read about Pain and Causes of Behavior(training will be paused, click play to continue) ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_1221","class":"TODO::Senthil","instance":"Image_1221","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_2231","class":"TODO::Senthil","instance":"Text_Caption_2231","title":"I control the pain ","roles":{"textData":{}}},{"id":"Text_Caption_2232","class":"TODO::Senthil","instance":"Text_Caption_2232","title":"the pain controls me ","roles":{"textData":{}}},{"id":"Slide2788776","class":"Normal Slide","instance":"Pain","thumbnail":"","children":["SmartShape_1964","Text_Caption_2106","SmartShape_1930","si6281178","si6281391","Text_Caption_2225","Text_Caption_2228","Text_Caption_2229","Text_Caption_2230","SmartShape_1961","Image_1221","Text_Caption_2231","Text_Caption_2232"],"roles":{"slide":{"durationInFrames":1554},"navigation":{"navid":"Slide2788776"}}},{"id":"SmartShape_1965","class":"TODO::Senthil","instance":"SmartShape_1965","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_1477","class":"TODO::Senthil","instance":"SmartShape_1477","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si2831390","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_2227","class":"TODO::Senthil","instance":"Text_Caption_2227","title":"Communication ","roles":{"textData":{}}},{"id":"Image_1222","class":"TODO::Senthil","instance":"Image_1222","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_2233","class":"TODO::Senthil","instance":"Text_Caption_2233","title":"Other people with whom the person works or lives ","roles":{"textData":{}}},{"id":"Text_Caption_2234","class":"TODO::Senthil","instance":"Text_Caption_2234","title":"Your boss ","roles":{"textData":{}}},{"id":"Text_Caption_2235","class":"TODO::Senthil","instance":"Text_Caption_2235","title":"Your coworkers ","roles":{"textData":{}}},{"id":"Text_Caption_2236","class":"TODO::Senthil","instance":"Text_Caption_2236","title":"Their support team and family ","roles":{"textData":{}}},{"id":"Text_Caption_2237","class":"TODO::Senthil","instance":"Text_Caption_2237","title":"The person ","roles":{"textData":{}}},{"id":"si2831404","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Slide2831416","class":"Normal Slide","instance":"Communication","thumbnail":"","children":["SmartShape_1965","SmartShape_1477","si2831390","Text_Caption_2227","Image_1222","Text_Caption_2233","Text_Caption_2234","Text_Caption_2235","Text_Caption_2236","Text_Caption_2237","si2831404"],"roles":{"slide":{"durationInFrames":1065},"navigation":{"navid":"Slide2831416"}}},{"id":"Image_1225","class":"TODO::Senthil","instance":"Image_1225","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_1226","class":"TODO::Senthil","instance":"Image_1226","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_1224","class":"TODO::Senthil","instance":"Image_1224","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_2033","class":"TODO::Senthil","instance":"SmartShape_2033","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_1478","class":"TODO::Senthil","instance":"SmartShape_1478","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si2831647","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si2831661","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_1966","class":"TODO::Senthil","instance":"SmartShape_1966","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_2238","class":"TODO::Senthil","instance":"Text_Caption_2238","title":"Becky Eikmeier STAR Services ","roles":{"textData":{}}},{"id":"Text_Caption_2239","class":"TODO::Senthil","instance":"Text_Caption_2239","title":"“How can we support the person to become more independent?” ","roles":{"textData":{}}},{"id":"Text_Caption_2240","class":"TODO::Senthil","instance":"Text_Caption_2240","title":"We have ","roles":{"textData":{}}},{"id":"Text_Caption_2243","class":"TODO::Senthil","instance":"Text_Caption_2243","title":"facial expressions ","roles":{"textData":{}}},{"id":"Image_1223","class":"TODO::Senthil","instance":"Image_1223","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_2245","class":"TODO::Senthil","instance":"Text_Caption_2245","title":"How can you communicate with someone who cannot speak? ","roles":{"textData":{}}},{"id":"Text_Caption_2246","class":"TODO::Senthil","instance":"Text_Caption_2246","title":"hand gestures ","roles":{"textData":{}}},{"id":"Text_Caption_2247","class":"TODO::Senthil","instance":"Text_Caption_2247","title":"body gestures ","roles":{"textData":{}}},{"id":"Text_Caption_2248","class":"TODO::Senthil","instance":"Text_Caption_2248","title":"noises ","roles":{"textData":{}}},{"id":"Text_Caption_2249","class":"TODO::Senthil","instance":"Text_Caption_2249","title":"throat vocalizations ","roles":{"textData":{}}},{"id":"Slide2831673","class":"Normal Slide","instance":"Non-Verbal","thumbnail":"","children":["Image_1225","Image_1226","Image_1224","SmartShape_2033","SmartShape_1478","si2831647","si2831661","SmartShape_1966","Text_Caption_2238","Text_Caption_2239","Text_Caption_2240","Text_Caption_2243","Image_1223","Text_Caption_2245","Text_Caption_2246","Text_Caption_2247","Text_Caption_2248","Text_Caption_2249"],"roles":{"slide":{"durationInFrames":2592},"navigation":{"navid":"Slide2831673"}}},{"id":"SmartShape_1970","class":"TODO::Senthil","instance":"SmartShape_1970","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si6290362","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si6290376","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_1228","class":"TODO::Senthil","instance":"Image_1228","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_1971","class":"TODO::Senthil","instance":"SmartShape_1971","title":"You know each person’s positive support strategies ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_1972","class":"TODO::Senthil","instance":"SmartShape_1972","title":"You know what it is you can do to proactively prevent a behavior ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_1973","class":"TODO::Senthil","instance":"SmartShape_1973","title":"You know what it is you can do reactively, if necessary, to de-escalate a situation ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_1974","class":"TODO::Senthil","instance":"SmartShape_1974","title":"Evaluate the situation ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_1975","class":"TODO::Senthil","instance":"SmartShape_1975","title":"1 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_1976","class":"TODO::Senthil","instance":"SmartShape_1976","title":"Be physically present ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_1977","class":"TODO::Senthil","instance":"SmartShape_1977","title":"2 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_1978","class":"TODO::Senthil","instance":"SmartShape_1978","title":"Redirect ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_1979","class":"TODO::Senthil","instance":"SmartShape_1979","title":"3 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_1980","class":"TODO::Senthil","instance":"SmartShape_1980","title":"Offer solutions ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_1981","class":"TODO::Senthil","instance":"SmartShape_1981","title":"4 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Slide6290607","class":"Normal Slide","instance":"Staff Responsibility","thumbnail":"","children":["SmartShape_1970","si6290362","si6290376","Image_1228","SmartShape_1971","SmartShape_1972","SmartShape_1973","SmartShape_1974","SmartShape_1975","SmartShape_1976","SmartShape_1977","SmartShape_1978","SmartShape_1979","SmartShape_1980","SmartShape_1981"],"roles":{"slide":{"durationInFrames":1011},"navigation":{"navid":"Slide6290607"}}},{"id":"Image_1238","class":"TODO::Senthil","instance":"Image_1238","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_1492","class":"TODO::Senthil","instance":"SmartShape_1492","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si2833667","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si2833681","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_1982","class":"TODO::Senthil","instance":"SmartShape_1982","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_1983","class":"TODO::Senthil","instance":"SmartShape_1983","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_1984","class":"TODO::Senthil","instance":"SmartShape_1984","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_1985","class":"TODO::Senthil","instance":"SmartShape_1985","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_2250","class":"TODO::Senthil","instance":"Text_Caption_2250","title":"Step1 Assess the situation ","roles":{"textData":{}}},{"id":"Text_Caption_2254","class":"TODO::Senthil","instance":"Text_Caption_2254","title":"Pay attention ","roles":{"textData":{}}},{"id":"Text_Caption_2255","class":"TODO::Senthil","instance":"Text_Caption_2255","title":"What could be the cause? ","roles":{"textData":{}}},{"id":"Text_Caption_2256","class":"TODO::Senthil","instance":"Text_Caption_2256","title":"Identify contributing factors ","roles":{"textData":{}}},{"id":"Text_Caption_2262","class":"TODO::Senthil","instance":"Text_Caption_2262","title":"Step 1 ","roles":{"textData":{}}},{"id":"Image_1230","class":"TODO::Senthil","instance":"Image_1230","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_2263","class":"TODO::Senthil","instance":"Text_Caption_2263","title":"Lunch is over and the place is a mess ","roles":{"textData":{}}},{"id":"Text_Caption_2264","class":"TODO::Senthil","instance":"Text_Caption_2264","title":"He’s slamming plates and making noise ","roles":{"textData":{}}},{"id":"Text_Caption_2265","class":"TODO::Senthil","instance":"Text_Caption_2265","title":"Jordan is mumbling ","roles":{"textData":{}}},{"id":"Text_Caption_2266","class":"TODO::Senthil","instance":"Text_Caption_2266","title":"He’s clearly frustrated ","roles":{"textData":{}}},{"id":"SmartShape_1991","class":"TODO::Senthil","instance":"SmartShape_1991","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_1992","class":"TODO::Senthil","instance":"SmartShape_1992","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_1993","class":"TODO::Senthil","instance":"SmartShape_1993","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_1994","class":"TODO::Senthil","instance":"SmartShape_1994","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_2267","class":"TODO::Senthil","instance":"Text_Caption_2267","title":"His behavior is escalating ","roles":{"textData":{}}},{"id":"SmartShape_1995","class":"TODO::Senthil","instance":"SmartShape_1995","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_2268","class":"TODO::Senthil","instance":"Text_Caption_2268","title":"Jordan is not coping well ","roles":{"textData":{}}},{"id":"SmartShape_1996","class":"TODO::Senthil","instance":"SmartShape_1996","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_2342","class":"TODO::Senthil","instance":"Text_Caption_2342","title":"Jordan ","roles":{"textData":{}}},{"id":"Slide2833693","class":"Normal Slide","instance":"Evaluate","thumbnail":"","children":["Image_1238","SmartShape_1492","si2833667","si2833681","SmartShape_1982","SmartShape_1983","SmartShape_1984","SmartShape_1985","Text_Caption_2250","Text_Caption_2254","Text_Caption_2255","Text_Caption_2256","Text_Caption_2262","Image_1230","Text_Caption_2263","Text_Caption_2264","Text_Caption_2265","Text_Caption_2266","SmartShape_1991","SmartShape_1992","SmartShape_1993","SmartShape_1994","Text_Caption_2267","SmartShape_1995","Text_Caption_2268","SmartShape_1996","Text_Caption_2342"],"roles":{"slide":{"durationInFrames":2232},"navigation":{"navid":"Slide2833693"}}},{"id":"Image_1239","class":"TODO::Senthil","instance":"Image_1239","roles":{"click":{"subtype":"button"},"question":{"interactionId":"","quizId":-1,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"Text_Caption_2275","class":"TODO::Senthil","instance":"Text_Caption_2275","title":"Your presence may redirect or distract the individuals involved ","roles":{"textData":{}}},{"id":"Text_Caption_2277","class":"TODO::Senthil","instance":"Text_Caption_2277","title":"Approach from a safe distance ","roles":{"textData":{}}},{"id":"SmartShape_1736","class":"TODO::Senthil","instance":"SmartShape_1736","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si4942480","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si4942494","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_1986","class":"TODO::Senthil","instance":"SmartShape_1986","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_1987","class":"TODO::Senthil","instance":"SmartShape_1987","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_1988","class":"TODO::Senthil","instance":"SmartShape_1988","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_1989","class":"TODO::Senthil","instance":"SmartShape_1989","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_2257","class":"TODO::Senthil","instance":"Text_Caption_2257","title":"Step1 Assess the situation ","roles":{"textData":{}}},{"id":"Text_Caption_2258","class":"TODO::Senthil","instance":"Text_Caption_2258","title":"Step 2 Be present  ","roles":{"textData":{}}},{"id":"Text_Caption_2269","class":"TODO::Senthil","instance":"Text_Caption_2269","title":"Jordan doesn’t like to talk ","roles":{"textData":{}}},{"id":"Text_Caption_2270","class":"TODO::Senthil","instance":"Text_Caption_2270","title":"You don’t ask what’s wrong ","roles":{"textData":{}}},{"id":"Text_Caption_2271","class":"TODO::Senthil","instance":"Text_Caption_2271","title":"He continues to slam plates ","roles":{"textData":{}}},{"id":"Text_Caption_2272","class":"TODO::Senthil","instance":"Text_Caption_2272","title":"You start wiping a table near him ","roles":{"textData":{}}},{"id":"SmartShape_1997","class":"TODO::Senthil","instance":"SmartShape_1997","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_1998","class":"TODO::Senthil","instance":"SmartShape_1998","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_1999","class":"TODO::Senthil","instance":"SmartShape_1999","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_2000","class":"TODO::Senthil","instance":"SmartShape_2000","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_2278","class":"TODO::Senthil","instance":"Text_Caption_2278","title":"Step 2 ","roles":{"textData":{}}},{"id":"Image_1231","class":"TODO::Senthil","instance":"Image_1231","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_2343","class":"TODO::Senthil","instance":"Text_Caption_2343","title":"Jordan ","roles":{"textData":{}}},{"id":"Slide4942510","class":"Normal Slide","instance":"Present","thumbnail":"","children":["Image_1239","Text_Caption_2275","Text_Caption_2277","SmartShape_1736","si4942480","si4942494","SmartShape_1986","SmartShape_1987","SmartShape_1988","SmartShape_1989","Text_Caption_2257","Text_Caption_2258","Text_Caption_2269","Text_Caption_2270","Text_Caption_2271","Text_Caption_2272","SmartShape_1997","SmartShape_1998","SmartShape_1999","SmartShape_2000","Text_Caption_2278","Image_1231","Text_Caption_2343"],"roles":{"slide":{"durationInFrames":732},"navigation":{"navid":"Slide4942510"}}},{"id":"Image_1240","class":"TODO::Senthil","instance":"Image_1240","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_2287","class":"TODO::Senthil","instance":"Text_Caption_2287","title":"Prevents a power struggle ","roles":{"textData":{}}},{"id":"Text_Caption_2288","class":"TODO::Senthil","instance":"Text_Caption_2288","title":"Offers the person a safe way out of the behavior ","roles":{"textData":{}}},{"id":"SmartShape_1799","class":"TODO::Senthil","instance":"SmartShape_1799","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si4970755","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si4970968","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_2003","class":"TODO::Senthil","instance":"SmartShape_2003","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_2004","class":"TODO::Senthil","instance":"SmartShape_2004","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_2005","class":"TODO::Senthil","instance":"SmartShape_2005","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_2006","class":"TODO::Senthil","instance":"SmartShape_2006","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_2279","class":"TODO::Senthil","instance":"Text_Caption_2279","title":"Step1 Assess the situation ","roles":{"textData":{}}},{"id":"Text_Caption_2280","class":"TODO::Senthil","instance":"Text_Caption_2280","title":"Step 2 Be physically present  ","roles":{"textData":{}}},{"id":"Text_Caption_2281","class":"TODO::Senthil","instance":"Text_Caption_2281","title":"Step 3 Redirect ","roles":{"textData":{}}},{"id":"Text_Caption_2283","class":"TODO::Senthil","instance":"Text_Caption_2283","title":"Redirect with another activity ","roles":{"textData":{}}},{"id":"Text_Caption_2284","class":"TODO::Senthil","instance":"Text_Caption_2284","title":"Redirect or distract his attention ","roles":{"textData":{}}},{"id":"Text_Caption_2285","class":"TODO::Senthil","instance":"Text_Caption_2285","title":"Do not ask him to stop, just try something else ","roles":{"textData":{}}},{"id":"SmartShape_2007","class":"TODO::Senthil","instance":"SmartShape_2007","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_2008","class":"TODO::Senthil","instance":"SmartShape_2008","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_2009","class":"TODO::Senthil","instance":"SmartShape_2009","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_2289","class":"TODO::Senthil","instance":"Text_Caption_2289","title":"Step 3 ","roles":{"textData":{}}},{"id":"Image_1232","class":"TODO::Senthil","instance":"Image_1232","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_2344","class":"TODO::Senthil","instance":"Text_Caption_2344","title":"Jordan ","roles":{"textData":{}}},{"id":"Slide4942769","class":"Normal Slide","instance":"Redirect","thumbnail":"","children":["Image_1240","Text_Caption_2287","Text_Caption_2288","SmartShape_1799","si4970755","si4970968","SmartShape_2003","SmartShape_2004","SmartShape_2005","SmartShape_2006","Text_Caption_2279","Text_Caption_2280","Text_Caption_2281","Text_Caption_2283","Text_Caption_2284","Text_Caption_2285","SmartShape_2007","SmartShape_2008","SmartShape_2009","Text_Caption_2289","Image_1232","Text_Caption_2344"],"roles":{"slide":{"durationInFrames":1299},"navigation":{"navid":"Slide4942769"}}},{"id":"Image_1241","class":"TODO::Senthil","instance":"Image_1241","roles":{"click":{"subtype":"button"},"question":{"quizId":-1,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"SmartShape_1738","class":"TODO::Senthil","instance":"SmartShape_1738","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si4942998","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si4943012","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_2011","class":"TODO::Senthil","instance":"SmartShape_2011","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_2012","class":"TODO::Senthil","instance":"SmartShape_2012","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_2013","class":"TODO::Senthil","instance":"SmartShape_2013","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_2014","class":"TODO::Senthil","instance":"SmartShape_2014","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_2290","class":"TODO::Senthil","instance":"Text_Caption_2290","title":"Step1 Assess the situation ","roles":{"textData":{}}},{"id":"Text_Caption_2291","class":"TODO::Senthil","instance":"Text_Caption_2291","title":"Step 2 Be physically present  ","roles":{"textData":{}}},{"id":"Text_Caption_2292","class":"TODO::Senthil","instance":"Text_Caption_2292","title":"Step 3 Redirect ","roles":{"textData":{}}},{"id":"Text_Caption_2293","class":"TODO::Senthil","instance":"Text_Caption_2293","title":"Level 4 Solutions ","roles":{"textData":{}}},{"id":"Text_Caption_2294","class":"TODO::Senthil","instance":"Text_Caption_2294","title":"Offer options ","roles":{"textData":{}}},{"id":"Text_Caption_2295","class":"TODO::Senthil","instance":"Text_Caption_2295","title":"Use a calm, low voice ","roles":{"textData":{}}},{"id":"Text_Caption_2296","class":"TODO::Senthil","instance":"Text_Caption_2296","title":"Step 4 ","roles":{"textData":{}}},{"id":"Text_Caption_2297","class":"TODO::Senthil","instance":"Text_Caption_2297","title":"Provide specific directions ","roles":{"textData":{}}},{"id":"Text_Caption_2298","class":"TODO::Senthil","instance":"Text_Caption_2298","title":"Could create a power struggle ","roles":{"textData":{}}},{"id":"Text_Caption_2299","class":"TODO::Senthil","instance":"Text_Caption_2299","title":"Use options that are appealing ","roles":{"textData":{}}},{"id":"SmartShape_2015","class":"TODO::Senthil","instance":"SmartShape_2015","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_2016","class":"TODO::Senthil","instance":"SmartShape_2016","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_2017","class":"TODO::Senthil","instance":"SmartShape_2017","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_1233","class":"TODO::Senthil","instance":"Image_1233","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_2345","class":"TODO::Senthil","instance":"Text_Caption_2345","title":"Jordan ","roles":{"textData":{}}},{"id":"Slide4943028","class":"Normal Slide","instance":"Solutions","thumbnail":"","children":["Image_1241","SmartShape_1738","si4942998","si4943012","SmartShape_2011","SmartShape_2012","SmartShape_2013","SmartShape_2014","Text_Caption_2290","Text_Caption_2291","Text_Caption_2292","Text_Caption_2293","Text_Caption_2294","Text_Caption_2295","Text_Caption_2296","Text_Caption_2297","Text_Caption_2298","Text_Caption_2299","SmartShape_2015","SmartShape_2016","SmartShape_2017","Image_1233","Text_Caption_2345"],"roles":{"slide":{"durationInFrames":774},"navigation":{"navid":"Slide4943028"}}},{"id":"Image_1242","class":"TODO::Senthil","instance":"Image_1242","roles":{"click":{"subtype":"button"},"question":{"quizId":-1,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"SmartShape_1739","class":"TODO::Senthil","instance":"SmartShape_1739","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si4943257","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si4943271","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_2018","class":"TODO::Senthil","instance":"SmartShape_2018","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_2019","class":"TODO::Senthil","instance":"SmartShape_2019","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_2020","class":"TODO::Senthil","instance":"SmartShape_2020","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_2021","class":"TODO::Senthil","instance":"SmartShape_2021","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_2300","class":"TODO::Senthil","instance":"Text_Caption_2300","title":"Step1 Assess the situation ","roles":{"textData":{}}},{"id":"Text_Caption_2301","class":"TODO::Senthil","instance":"Text_Caption_2301","title":"Step 2 Be physically present  ","roles":{"textData":{}}},{"id":"Text_Caption_2302","class":"TODO::Senthil","instance":"Text_Caption_2302","title":"Step 3 Redirect ","roles":{"textData":{}}},{"id":"Text_Caption_2303","class":"TODO::Senthil","instance":"Text_Caption_2303","title":"Step 4 Solutions ","roles":{"textData":{}}},{"id":"Text_Caption_2305","class":"TODO::Senthil","instance":"Text_Caption_2305","title":"RESTRAINTS SHOULD ONLY BE USED WHEN THERE IS IMMEDIATE RISK TO HEALTH OR SAFETY AND AS THE LAST RESORT! ","roles":{"textData":{}}},{"id":"Text_Caption_2306","class":"TODO::Senthil","instance":"Text_Caption_2306","title":"Step 5 ","roles":{"textData":{}}},{"id":"Image_1234","class":"TODO::Senthil","instance":"Image_1234","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_2346","class":"TODO::Senthil","instance":"Text_Caption_2346","title":"Talk about his favorite band ","roles":{"textData":{}}},{"id":"Text_Caption_2347","class":"TODO::Senthil","instance":"Text_Caption_2347","title":"He stops slamming plates ","roles":{"textData":{}}},{"id":"Text_Caption_2348","class":"TODO::Senthil","instance":"Text_Caption_2348","title":"He calms, and you redirect him ","roles":{"textData":{}}},{"id":"SmartShape_2034","class":"TODO::Senthil","instance":"SmartShape_2034","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_2035","class":"TODO::Senthil","instance":"SmartShape_2035","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_2036","class":"TODO::Senthil","instance":"SmartShape_2036","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_2349","class":"TODO::Senthil","instance":"Text_Caption_2349","title":"Jordan ","roles":{"textData":{}}},{"id":"Text_Caption_2372","class":"TODO::Senthil","instance":"Text_Caption_2372","title":"What are some de-escalation techniques you use? ","roles":{"textData":{}}},{"id":"Slide4943287","class":"Normal Slide","instance":"EUMR","thumbnail":"","children":["Image_1242","SmartShape_1739","si4943257","si4943271","SmartShape_2018","SmartShape_2019","SmartShape_2020","SmartShape_2021","Text_Caption_2300","Text_Caption_2301","Text_Caption_2302","Text_Caption_2303","Text_Caption_2305","Text_Caption_2306","Image_1234","Text_Caption_2346","Text_Caption_2347","Text_Caption_2348","SmartShape_2034","SmartShape_2035","SmartShape_2036","Text_Caption_2349","Text_Caption_2372"],"roles":{"slide":{"durationInFrames":1410},"navigation":{"navid":"Slide4943287"}}},{"id":"Image_1243","class":"TODO::Senthil","instance":"Image_1243","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_1740","class":"TODO::Senthil","instance":"SmartShape_1740","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si4943516","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si4943530","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_2022","class":"TODO::Senthil","instance":"SmartShape_2022","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_2023","class":"TODO::Senthil","instance":"SmartShape_2023","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_2024","class":"TODO::Senthil","instance":"SmartShape_2024","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_2025","class":"TODO::Senthil","instance":"SmartShape_2025","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_2310","class":"TODO::Senthil","instance":"Text_Caption_2310","title":"Step1 Assess the situation ","roles":{"textData":{}}},{"id":"Text_Caption_2311","class":"TODO::Senthil","instance":"Text_Caption_2311","title":"Step 2 Be physically present  ","roles":{"textData":{}}},{"id":"Text_Caption_2312","class":"TODO::Senthil","instance":"Text_Caption_2312","title":"Step 3 Redirect ","roles":{"textData":{}}},{"id":"Text_Caption_2313","class":"TODO::Senthil","instance":"Text_Caption_2313","title":"Step 4 Solutions ","roles":{"textData":{}}},{"id":"Image_1235","class":"TODO::Senthil","instance":"Image_1235","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_2026","class":"TODO::Senthil","instance":"SmartShape_2026","title":"There was so much work leftover from the rush. It’s too much! ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_2314","class":"TODO::Senthil","instance":"Text_Caption_2314","title":"Knowing this will help you support Jordan in the future. ","roles":{"textData":{}}},{"id":"SmartShape_2027","class":"TODO::Senthil","instance":"SmartShape_2027","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_2350","class":"TODO::Senthil","instance":"Text_Caption_2350","title":"Jordan ","roles":{"textData":{}}},{"id":"SmartShape_2037","class":"TODO::Senthil","instance":"SmartShape_2037","title":"How can we help next time? ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Slide4943546","class":"Normal Slide","instance":"What's Next?","thumbnail":"","children":["Image_1243","SmartShape_1740","si4943516","si4943530","SmartShape_2022","SmartShape_2023","SmartShape_2024","SmartShape_2025","Text_Caption_2310","Text_Caption_2311","Text_Caption_2312","Text_Caption_2313","Image_1235","SmartShape_2026","Text_Caption_2314","SmartShape_2027","Text_Caption_2350","SmartShape_2037"],"roles":{"slide":{"durationInFrames":1485},"navigation":{"navid":"Slide4943546"}}},{"id":"Image_1244","class":"TODO::Senthil","instance":"Image_1244","roles":{"click":{"subtype":"button"},"question":{"interactionId":"","quizId":-1,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"Image_1236","class":"TODO::Senthil","instance":"Image_1236","roles":{"click":{"subtype":"button"},"question":{"interactionId":"","quizId":-1,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"SmartShape_1741","class":"TODO::Senthil","instance":"SmartShape_1741","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si4943775","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si4943789","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_2107","class":"TODO::Senthil","instance":"Text_Caption_2107","title":"SOURCE:  Guidelines for Positive Supports in DHS-Licensed Settings: A Resource Manual for Minnesota’s DHS-Licensed Providers for Developing Positive Support Strategies, Responding to Interfering Behavior and Developing Positive Support Transition Plans; Version 1.0, April 2016; page 39-41 https://edocs.dhs.state.mn.us/lfserver/Public/DHS-6810C-ENG ","roles":{"textData":{}}},{"id":"Text_Caption_2317","class":"TODO::Senthil","instance":"Text_Caption_2317","title":"Keep calm ","roles":{"textData":{}}},{"id":"Text_Caption_2318","class":"TODO::Senthil","instance":"Text_Caption_2318","title":"Use short sentences ","roles":{"textData":{}}},{"id":"Text_Caption_2319","class":"TODO::Senthil","instance":"Text_Caption_2319","title":"Listen ","roles":{"textData":{}}},{"id":"Text_Caption_2320","class":"TODO::Senthil","instance":"Text_Caption_2320","title":"Offer options ","roles":{"textData":{}}},{"id":"Text_Caption_2321","class":"TODO::Senthil","instance":"Text_Caption_2321","title":"Ask how you can help ","roles":{"textData":{}}},{"id":"Text_Caption_2322","class":"TODO::Senthil","instance":"Text_Caption_2322","title":"Avoid touching ","roles":{"textData":{}}},{"id":"Text_Caption_2323","class":"TODO::Senthil","instance":"Text_Caption_2323","title":"Avoid overreacting ","roles":{"textData":{}}},{"id":"Text_Caption_2324","class":"TODO::Senthil","instance":"Text_Caption_2324","title":"Move slowly ","roles":{"textData":{}}},{"id":"Text_Caption_2326","class":"TODO::Senthil","instance":"Text_Caption_2326","title":"Don’t argue or shout ","roles":{"textData":{}}},{"id":"Text_Caption_2327","class":"TODO::Senthil","instance":"Text_Caption_2327","title":"Express support and concern ","roles":{"textData":{}}},{"id":"Text_Caption_2328","class":"TODO::Senthil","instance":"Text_Caption_2328","title":"Keep stimulation low ","roles":{"textData":{}}},{"id":"Text_Caption_2329","class":"TODO::Senthil","instance":"Text_Caption_2329","title":"Avoid eye contact ","roles":{"textData":{}}},{"id":"Text_Caption_2330","class":"TODO::Senthil","instance":"Text_Caption_2330","title":"Be patient and accepting ","roles":{"textData":{}}},{"id":"Text_Caption_2331","class":"TODO::Senthil","instance":"Text_Caption_2331","title":"Give them space ","roles":{"textData":{}}},{"id":"Text_Caption_2332","class":"TODO::Senthil","instance":"Text_Caption_2332","title":"Active listening ","roles":{"textData":{}}},{"id":"Text_Caption_2333","class":"TODO::Senthil","instance":"Text_Caption_2333","title":"Avoid a power struggle ","roles":{"textData":{}}},{"id":"SmartShape_2030","class":"TODO::Senthil","instance":"SmartShape_2030","title":"De-escalation Techniques ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Slide4943805","class":"Normal Slide","instance":"De-Escalation Techniques","thumbnail":"","children":["Image_1244","Image_1236","SmartShape_1741","si4943775","si4943789","Text_Caption_2107","Text_Caption_2317","Text_Caption_2318","Text_Caption_2319","Text_Caption_2320","Text_Caption_2321","Text_Caption_2322","Text_Caption_2323","Text_Caption_2324","Text_Caption_2326","Text_Caption_2327","Text_Caption_2328","Text_Caption_2329","Text_Caption_2330","Text_Caption_2331","Text_Caption_2332","Text_Caption_2333","SmartShape_2030"],"roles":{"slide":{"durationInFrames":1605},"navigation":{"navid":"Slide4943805"}}},{"id":"SmartShape_1723","class":"TODO::Senthil","instance":"SmartShape_1723","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si4936922","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si4937135","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_2031","class":"TODO::Senthil","instance":"SmartShape_2031","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_2334","class":"TODO::Senthil","instance":"Text_Caption_2334","title":"Andrea Bode Staffing Coordinator STAR Services ","roles":{"textData":{}}},{"id":"Text_Caption_2335","class":"TODO::Senthil","instance":"Text_Caption_2335","title":"and take a deep breath ","roles":{"textData":{}}},{"id":"Text_Caption_2336","class":"TODO::Senthil","instance":"Text_Caption_2336","title":"Separating individuals often helped in stressful situations. ","roles":{"textData":{}}},{"id":"Text_Caption_2337","class":"TODO::Senthil","instance":"Text_Caption_2337","title":"But I also had to mentally step back ","roles":{"textData":{}}},{"id":"Image_1237","class":"TODO::Senthil","instance":"Image_1237","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_2339","class":"TODO::Senthil","instance":"Text_Caption_2339","title":"Choosing the  \tright technique ","roles":{"textData":{}}},{"id":"Text_Caption_2340","class":"TODO::Senthil","instance":"Text_Caption_2340","title":"...and remember why I’m there. ","roles":{"textData":{}}},{"id":"Slide2795821","class":"Normal Slide","instance":"Choosing","thumbnail":"","children":["SmartShape_1723","si4936922","si4937135","SmartShape_2031","Text_Caption_2334","Text_Caption_2335","Text_Caption_2336","Text_Caption_2337","Image_1237","Text_Caption_2339","Text_Caption_2340"],"roles":{"slide":{"durationInFrames":1260},"navigation":{"navid":"Slide2795821"}}},{"id":"Image_1245","class":"TODO::Senthil","instance":"Image_1245","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_1857","class":"TODO::Senthil","instance":"SmartShape_1857","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si6263663","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si6263677","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_1192","class":"TODO::Senthil","instance":"Image_1192","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_1925","class":"TODO::Senthil","instance":"SmartShape_1925","title":"Her environment has changed as she has moved away from her friend Dylan ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_1926","class":"TODO::Senthil","instance":"SmartShape_1926","title":"You are present with Kate, but she hasn’t stopped crying or pacing ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_1927","class":"TODO::Senthil","instance":"SmartShape_1927","title":"She is upset and not communicating her feelings to you ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_1928","class":"TODO::Senthil","instance":"SmartShape_1928","title":"Ask Kate questions and listen to her.  She’s upset Dylan didn’t offer choices ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_1929","class":"TODO::Senthil","instance":"SmartShape_1929","title":"You know Dylan tends to “boss” Kate, which becomes a power struggle ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_2352","class":"TODO::Senthil","instance":"Text_Caption_2352","title":"Some adverse behaviors may be the result of an inability to communicate ","roles":{"textData":{}}},{"id":"Text_Caption_2353","class":"TODO::Senthil","instance":"Text_Caption_2353","title":"Needs ","roles":{"textData":{}}},{"id":"Text_Caption_2354","class":"TODO::Senthil","instance":"Text_Caption_2354","title":"Wants ","roles":{"textData":{}}},{"id":"Text_Caption_2355","class":"TODO::Senthil","instance":"Text_Caption_2355","title":"Concerns ","roles":{"textData":{}}},{"id":"Text_Caption_2356","class":"TODO::Senthil","instance":"Text_Caption_2356","title":"Kate is very upset... ","roles":{"textData":{}}},{"id":"Slide6263979","class":"Normal Slide","instance":"\"What is","thumbnail":"","children":["Image_1245","SmartShape_1857","si6263663","si6263677","Image_1192","SmartShape_1925","SmartShape_1926","SmartShape_1927","SmartShape_1928","SmartShape_1929","Text_Caption_2352","Text_Caption_2353","Text_Caption_2354","Text_Caption_2355","Text_Caption_2356"],"roles":{"slide":{"durationInFrames":2076},"navigation":{"navid":"Slide6263979"}}},{"id":"Image_1246","class":"TODO::Senthil","instance":"Image_1246","roles":{"click":{"subtype":"button"},"question":{"interactionId":"","quizId":-1,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"SmartShape_1858","class":"TODO::Senthil","instance":"SmartShape_1858","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si6264211","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si6264225","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_1922","class":"TODO::Senthil","instance":"SmartShape_1922","title":"Ask if she wants to go back to work. ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si6279826","class":"TODO::Senthil","title":"Ask if she wants to go back to work. ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si6279853","class":"TODO::Senthil","title":"Ask if she wants to go back to work. ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_1923","class":"TODO::Senthil","instance":"SmartShape_1923","title":"Ask if she wants to leave. ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si6280099","class":"TODO::Senthil","title":"Ask if she wants to leave. ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si6280126","class":"TODO::Senthil","title":"Ask if she wants to leave. ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_1924","class":"TODO::Senthil","instance":"SmartShape_1924","title":"Ask if she wants to talk with Dylan ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si6280372","class":"TODO::Senthil","title":"Ask if she wants to talk with Dylan ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si6280399","class":"TODO::Senthil","title":"Ask if she wants to talk with Dylan ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Work","class":"TODO::Senthil","instance":"Work","title":"Go back to work Kate nods yes and she does so. As you continue to interact with Kate to realize she is still crying and seems upset. You stay with Kate.  ","roles":{"textData":{}}},{"id":"Image_1185","class":"TODO::Senthil","instance":"Image_1185","roles":{"click":{"subtype":"button"},"question":{"quizId":-1,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"Image_1186","class":"TODO::Senthil","instance":"Image_1186","roles":{"click":{"subtype":"button"},"question":{"quizId":-1,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"Text_Caption_2156","class":"TODO::Senthil","instance":"Text_Caption_2156","title":"Click each way you could redirect Kate and see the result. ","roles":{"textData":{}}},{"id":"Leave","class":"TODO::Senthil","instance":"Leave","title":"Leave Kate starts crying louder and starts to scream. Kate is using her (non-verbal) behavior to communicate to you that she doesn’t like this option.  ","roles":{"textData":{}}},{"id":"Image_1187","class":"TODO::Senthil","instance":"Image_1187","roles":{"click":{"subtype":"button"},"question":{"quizId":-1,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"Image_1188","class":"TODO::Senthil","instance":"Image_1188","roles":{"click":{"subtype":"button"},"question":{"interactionId":"","quizId":-1,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"Talk","class":"TODO::Senthil","instance":"Talk","title":"Talk with Dylan Kate nods yes. Next, the three of you talk about the situation. Kate explains to Dylan that he didn’t take her into consideration when telling her what she needed to do. Kate said that she likes to make her own decisions.  ","roles":{"textData":{}}},{"id":"Image_1189","class":"TODO::Senthil","instance":"Image_1189","roles":{"click":{"subtype":"button"},"question":{"quizId":-1,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"Image_1191","class":"TODO::Senthil","instance":"Image_1191","roles":{"click":{"subtype":"button"},"question":{"interactionId":"","quizId":-1,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"Text_Caption_2375","class":"TODO::Senthil","instance":"Text_Caption_2375","title":"Redirection Techniques ","roles":{"textData":{}}},{"id":"Slide6264465","class":"Normal Slide","instance":"\"What Are","thumbnail":"","children":["Image_1246","SmartShape_1858","si6264211","si6264225","SmartShape_1922","si6279826","si6279853","SmartShape_1923","si6280099","si6280126","SmartShape_1924","si6280372","si6280399","Work","Image_1185","Image_1186","Text_Caption_2156","Leave","Image_1187","Image_1188","Talk","Image_1189","Image_1191","Text_Caption_2375"],"roles":{"slide":{"durationInFrames":504},"navigation":{"navid":"Slide6264465"}}},{"id":"Image_1247","class":"TODO::Senthil","instance":"Image_1247","roles":{"click":{"subtype":"button"},"question":{"quizId":-1,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"SmartShape_1860","class":"TODO::Senthil","instance":"SmartShape_1860","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si6264922","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si6264936","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_1921","class":"TODO::Senthil","instance":"SmartShape_1921","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_2145","class":"TODO::Senthil","instance":"Text_Caption_2145","title":"Becky Eikmeier STAR Services ","roles":{"textData":{}}},{"id":"Text_Caption_2146","class":"TODO::Senthil","instance":"Text_Caption_2146","title":"You might become upset, too... ","roles":{"textData":{}}},{"id":"Text_Caption_2147","class":"TODO::Senthil","instance":"Text_Caption_2147","title":"Recognize these power struggles ","roles":{"textData":{}}},{"id":"Text_Caption_2148","class":"TODO::Senthil","instance":"Text_Caption_2148","title":"Don’t let your feelings become part of the situation ","roles":{"textData":{}}},{"id":"Image_1184","class":"TODO::Senthil","instance":"Image_1184","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_2149","class":"TODO::Senthil","instance":"Text_Caption_2149","title":"...Dylan does this all the time... ","roles":{"textData":{}}},{"id":"Text_Caption_2357","class":"TODO::Senthil","instance":"Text_Caption_2357","title":"Your behaviors are\t \t\t\tIMPORTANT ","roles":{"textData":{}}},{"id":"Text_Caption_2358","class":"TODO::Senthil","instance":"Text_Caption_2358","title":"You might become stressed or angry... ","roles":{"textData":{}}},{"id":"Slide6265471","class":"Normal Slide","instance":"Professional","thumbnail":"","children":["Image_1247","SmartShape_1860","si6264922","si6264936","SmartShape_1921","Text_Caption_2145","Text_Caption_2146","Text_Caption_2147","Text_Caption_2148","Image_1184","Text_Caption_2149","Text_Caption_2357","Text_Caption_2358"],"roles":{"slide":{"durationInFrames":2094},"navigation":{"navid":"Slide6265471"}}},{"id":"SmartShape_1865","class":"TODO::Senthil","instance":"SmartShape_1865","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si6265703","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si6265717","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_1916","class":"TODO::Senthil","instance":"SmartShape_1916","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_1917","class":"TODO::Senthil","instance":"SmartShape_1917","title":"Practice, Practice, Practice What options are available? What have you practiced in training?  How have you prepared yourself for the unexpected? ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_1918","class":"TODO::Senthil","instance":"SmartShape_1918","title":"Ask for Help Internal resources External resources ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_1919","class":"TODO::Senthil","instance":"SmartShape_1919","title":"Emergency Services Call 911 in an emergency Seek a crisis team, if applicable ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_1181","class":"TODO::Senthil","instance":"Image_1181","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_1182","class":"TODO::Senthil","instance":"Image_1182","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_2142","class":"TODO::Senthil","instance":"Text_Caption_2142","title":"De-escalation isn’t working ","roles":{"textData":{}}},{"id":"Text_Caption_2143","class":"TODO::Senthil","instance":"Text_Caption_2143","title":"and moving to a crisis ","roles":{"textData":{}}},{"id":"Slide6266078","class":"Normal Slide","instance":"Not working","thumbnail":"","children":["SmartShape_1865","si6265703","si6265717","SmartShape_1916","SmartShape_1917","SmartShape_1918","SmartShape_1919","Image_1181","Image_1182","Text_Caption_2142","Text_Caption_2143"],"roles":{"slide":{"durationInFrames":1386},"navigation":{"navid":"Slide6266078"}}},{"id":"Image_1180","class":"TODO::Senthil","instance":"Image_1180","roles":{"click":{"subtype":"button"},"question":{"interactionId":"","quizId":-1,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"SmartShape_1871","class":"TODO::Senthil","instance":"SmartShape_1871","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si6266310","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si6266324","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_1915","class":"TODO::Senthil","instance":"SmartShape_1915","title":"Finding a Balance ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_2138","class":"TODO::Senthil","instance":"Text_Caption_2138","title":"Authority ","roles":{"textData":{}}},{"id":"Text_Caption_2139","class":"TODO::Senthil","instance":"Text_Caption_2139","title":"Rights ","roles":{"textData":{}}},{"id":"Text_Caption_2140","class":"TODO::Senthil","instance":"Text_Caption_2140","title":"Safety ","roles":{"textData":{}}},{"id":"Text_Caption_2359","class":"TODO::Senthil","instance":"Text_Caption_2359","title":"STRUGGLE ","roles":{"textData":{}}},{"id":"Text_Caption_2360","class":"TODO::Senthil","instance":"Text_Caption_2360","title":"The ","roles":{"textData":{}}},{"id":"Text_Caption_2361","class":"TODO::Senthil","instance":"Text_Caption_2361","title":"is real ","roles":{"textData":{}}},{"id":"Text_Caption_2362","class":"TODO::Senthil","instance":"Text_Caption_2362","title":"Work to understand these behaviors and WHY they happen ","roles":{"textData":{}}},{"id":"Slide6266626","class":"Normal Slide","instance":"Your actions","thumbnail":"","children":["Image_1180","SmartShape_1871","si6266310","si6266324","SmartShape_1915","Text_Caption_2138","Text_Caption_2139","Text_Caption_2140","Text_Caption_2359","Text_Caption_2360","Text_Caption_2361","Text_Caption_2362"],"roles":{"slide":{"durationInFrames":1371},"navigation":{"navid":"Slide6266626"}}},{"id":"Image_1178","class":"TODO::Senthil","instance":"Image_1178","roles":{"click":{"subtype":"button"},"question":{"quizId":-1,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"SmartShape_1872","class":"TODO::Senthil","instance":"SmartShape_1872","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si6266858","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si6266872","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_1179","class":"TODO::Senthil","instance":"Image_1179","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_2363","class":"TODO::Senthil","instance":"Text_Caption_2363","title":"& ","roles":{"textData":{}}},{"id":"Text_Caption_2364","class":"TODO::Senthil","instance":"Text_Caption_2364","title":"Calm ","roles":{"textData":{}}},{"id":"Text_Caption_2365","class":"TODO::Senthil","instance":"Text_Caption_2365","title":"Neutral ","roles":{"textData":{}}},{"id":"Text_Caption_2366","class":"TODO::Senthil","instance":"Text_Caption_2366","title":"Prepare for the unexpected ","roles":{"textData":{}}},{"id":"Text_Caption_2367","class":"TODO::Senthil","instance":"Text_Caption_2367","title":"Evaluate and act responsibly and effectively ","roles":{"textData":{}}},{"id":"Slide6267174","class":"Normal Slide","instance":"Practice","thumbnail":"","children":["Image_1178","SmartShape_1872","si6266858","si6266872","Image_1179","Text_Caption_2363","Text_Caption_2364","Text_Caption_2365","Text_Caption_2366","Text_Caption_2367"],"roles":{"slide":{"durationInFrames":864},"navigation":{"navid":"Slide6267174"}}},{"id":"SmartShape_1881","class":"TODO::Senthil","instance":"SmartShape_1881","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si6269109","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si6269123","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_1173","class":"TODO::Senthil","instance":"Image_1173","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_1174","class":"TODO::Senthil","instance":"Image_1174","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_1175","class":"TODO::Senthil","instance":"Image_1175","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_1176","class":"TODO::Senthil","instance":"Image_1176","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_1177","class":"TODO::Senthil","instance":"Image_1177","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_2132","class":"TODO::Senthil","instance":"Text_Caption_2132","title":"Someone spits at you ","roles":{"textData":{}}},{"id":"Text_Caption_2133","class":"TODO::Senthil","instance":"Text_Caption_2133","title":"A power struggle happens between people and you become involved ","roles":{"textData":{}}},{"id":"Text_Caption_2135","class":"TODO::Senthil","instance":"Text_Caption_2135","title":"Someone strikes out at you ","roles":{"textData":{}}},{"id":"Text_Caption_2136","class":"TODO::Senthil","instance":"Text_Caption_2136","title":"Someone says something sexist or derogatory about you or your family ","roles":{"textData":{}}},{"id":"Text_Caption_2351","class":"TODO::Senthil","instance":"Text_Caption_2351","title":"Someone uses a racial or ethnic slur ","roles":{"textData":{}}},{"id":"SmartShape_1913","class":"TODO::Senthil","instance":"SmartShape_1913","title":"PRACTICE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_2137","class":"TODO::Senthil","instance":"Text_Caption_2137","title":"YOUR REACTIONS  ","roles":{"textData":{}}},{"id":"Slide6269425","class":"Normal Slide","instance":"More Practice","thumbnail":"","children":["SmartShape_1881","si6269109","si6269123","Image_1173","Image_1174","Image_1175","Image_1176","Image_1177","Text_Caption_2132","Text_Caption_2133","Text_Caption_2135","Text_Caption_2136","Text_Caption_2351","SmartShape_1913","Text_Caption_2137"],"roles":{"slide":{"durationInFrames":1032},"navigation":{"navid":"Slide6269425"}}},{"id":"Image_1172","class":"TODO::Senthil","instance":"Image_1172","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_1909","class":"TODO::Senthil","instance":"SmartShape_1909","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_1873","class":"TODO::Senthil","instance":"SmartShape_1873","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si6267406","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si6267420","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_1894","class":"TODO::Senthil","instance":"SmartShape_1894","title":"All crisis resources ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_1896","class":"TODO::Senthil","instance":"SmartShape_1896","title":"Metro Area Crisis resources ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_1170","class":"TODO::Senthil","instance":"Image_1170","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_2122","class":"TODO::Senthil","instance":"Text_Caption_2122","title":"(training will be paused, click play to continue) ","roles":{"textData":{}}},{"id":"Text_Caption_2125","class":"TODO::Senthil","instance":"Text_Caption_2125","title":"Helpful Resources ","roles":{"textData":{}}},{"id":"SmartShape_1908","class":"TODO::Senthil","instance":"SmartShape_1908","title":"Your company may have specific procedures for emergencies.  Check with your supervisor. ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_2128","class":"TODO::Senthil","instance":"Text_Caption_2128","title":"You are not alone! ","roles":{"textData":{}}},{"id":"Text_Caption_2129","class":"TODO::Senthil","instance":"Text_Caption_2129","title":"Your supervisor or emergency on-call support ","roles":{"textData":{}}},{"id":"SmartShape_1910","class":"TODO::Senthil","instance":"SmartShape_1910","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_2130","class":"TODO::Senthil","instance":"Text_Caption_2130","title":"Members of the expanded support team ","roles":{"textData":{}}},{"id":"SmartShape_1911","class":"TODO::Senthil","instance":"SmartShape_1911","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_2131","class":"TODO::Senthil","instance":"Text_Caption_2131","title":"Mental Health Crisis Response ","roles":{"textData":{}}},{"id":"SmartShape_1912","class":"TODO::Senthil","instance":"SmartShape_1912","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Slide6267781","class":"Normal Slide","instance":"Resources","thumbnail":"","children":["Image_1172","SmartShape_1909","SmartShape_1873","si6267406","si6267420","SmartShape_1894","SmartShape_1896","Image_1170","Text_Caption_2122","Text_Caption_2125","SmartShape_1908","Text_Caption_2128","Text_Caption_2129","SmartShape_1910","Text_Caption_2130","SmartShape_1911","Text_Caption_2131","SmartShape_1912"],"roles":{"slide":{"durationInFrames":1947},"navigation":{"navid":"Slide6267781"}}},{"id":"SmartShape_1879","class":"TODO::Senthil","instance":"SmartShape_1879","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si6268013","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si6268027","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_1169","class":"TODO::Senthil","instance":"Image_1169","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_2116","class":"TODO::Senthil","instance":"Text_Caption_2116","title":"CALL 911! ","roles":{"textData":{}}},{"id":"Text_Caption_2117","class":"TODO::Senthil","instance":"Text_Caption_2117","title":"Showing signs of breathing distress, heart attack or seizure during the EUMR ","roles":{"textData":{}}},{"id":"Text_Caption_2119","class":"TODO::Senthil","instance":"Text_Caption_2119","title":"Physically harming themselves and you cannot safely intervene ","roles":{"textData":{}}},{"id":"Text_Caption_2120","class":"TODO::Senthil","instance":"Text_Caption_2120","title":"Physically harming others and you cannot safely intervene ","roles":{"textData":{}}},{"id":"Text_Caption_2121","class":"TODO::Senthil","instance":"Text_Caption_2121","title":"Your company’s policies on emergency procedures and calling 911 ","roles":{"textData":{}}},{"id":"SmartShape_2038","class":"TODO::Senthil","instance":"SmartShape_2038","title":"Your company may have specific procedures for emergencies.  Check with your supervisor. ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Slide6268329","class":"Normal Slide","instance":"911","thumbnail":"","children":["SmartShape_1879","si6268013","si6268027","Image_1169","Text_Caption_2116","Text_Caption_2117","Text_Caption_2119","Text_Caption_2120","Text_Caption_2121","SmartShape_2038"],"roles":{"slide":{"durationInFrames":2136},"navigation":{"navid":"Slide6268329"}}},{"id":"SmartShape_1880","class":"TODO::Senthil","instance":"SmartShape_1880","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si6268561","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si6268575","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_1165","class":"TODO::Senthil","instance":"Image_1165","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_2126","class":"TODO::Senthil","instance":"Text_Caption_2126","title":"to get to know the people you support ","roles":{"textData":{}}},{"id":"Text_Caption_2127","class":"TODO::Senthil","instance":"Text_Caption_2127","title":"It is your responsibility as a staff ","roles":{"textData":{}}},{"id":"SmartShape_1903","class":"TODO::Senthil","instance":"SmartShape_1903","title":"Calm ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_1904","class":"TODO::Senthil","instance":"SmartShape_1904","title":"Trigger ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_1905","class":"TODO::Senthil","instance":"SmartShape_1905","title":"Escalation ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_1906","class":"TODO::Senthil","instance":"SmartShape_1906","title":"Explosion/Crisis ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_1907","class":"TODO::Senthil","instance":"SmartShape_1907","title":"Recovery ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_1248","class":"TODO::Senthil","instance":"Image_1248","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_2368","class":"TODO::Senthil","instance":"Text_Caption_2368","title":"& ","roles":{"textData":{}}},{"id":"Text_Caption_2369","class":"TODO::Senthil","instance":"Text_Caption_2369","title":"Calm ","roles":{"textData":{}}},{"id":"Text_Caption_2370","class":"TODO::Senthil","instance":"Text_Caption_2370","title":"Neutral ","roles":{"textData":{}}},{"id":"Text_Caption_2371","class":"TODO::Senthil","instance":"Text_Caption_2371","title":"Practice makes perfect! ","roles":{"textData":{}}},{"id":"Slide6268877","class":"Normal Slide","instance":"Conclusion","thumbnail":"","children":["SmartShape_1880","si6268561","si6268575","Image_1165","Text_Caption_2126","Text_Caption_2127","SmartShape_1903","SmartShape_1904","SmartShape_1905","SmartShape_1906","SmartShape_1907","Image_1248","Text_Caption_2368","Text_Caption_2369","Text_Caption_2370","Text_Caption_2371"],"roles":{"slide":{"durationInFrames":1302},"navigation":{"navid":"Slide6268877"}}},{"id":"Text_Caption_1618","class":"TODO::Senthil","instance":"Text_Caption_1618","title":"Thank you for completing  ","roles":{"textData":{}}},{"id":"Text_Caption_1620","class":"TODO::Senthil","instance":"Text_Caption_1620","title":"De-Escalation Techniques and Understanding Behavior ","roles":{"textData":{}}},{"id":"Image_1252","class":"TODO::Senthil","instance":"Image_1252","roles":{"click":{"subtype":"button"},"question":{"interactionId":"","quizId":-1,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"Slide2828606","class":"Normal Slide","instance":"","thumbnail":"","children":["Text_Caption_1618","Text_Caption_1620","Image_1252"],"roles":{"slide":{"durationInFrames":12},"navigation":{"navid":"Slide2828606"}}},{"id":"Pool499","class":"pool","roles":{"pool":{"id":499,"name":"Pool1","questions":[]}}},{"id":"STAR_REFRESH_PSRCore_04_v2","class":"project","title":"STAR_REFRESH_PSRCore_04_v2","children":["Slide2826186","Slide2829285","Slide1278373","Slide273380","Slide4833380","Slide4833639","Slide4833898","Slide4940956","Slide4941215","Slide4941474","Slide4941733","Slide4941992","Slide2788776","Slide2831416","Slide2831673","Slide6290607","Slide2833693","Slide4942510","Slide4942769","Slide4943028","Slide4943287","Slide4943546","Slide4943805","Slide2795821","Slide6263979","Slide6264465","Slide6265471","Slide6266078","Slide6266626","Slide6267174","Slide6269425","Slide6267781","Slide6268329","Slide6268877","Slide2828606"],"roles":{"quiz":{"id":455,"branched":false,"submitAll":false,"review":true,"questions":[],"minScore":0,"maxScore":0,"passScore":0}}}],"contentSettings":{"global":{"branchAware":false},"toc":{"enabled":false},"playbar":{"enabled":true,"cc":true,"playPause":true,"back":true,"forward":true,"rewind":false,"close":false,"mute":true,"progressBar":false}},"contentReporting":{"CCCriteria":"view","CCData":{"viewDataIsPercent":true,"viewData":70},"SCCriteria":"view","SCData":{"viewDataIsPercent":true,"viewData":70},"exitNormalIfCompleted":false},"toc":[{"id":"Slide2826186","title":"Refresher"},{"id":"Slide2829285","title":"De-escalation works!"},{"id":"Slide1278373","title":"Interfering Behaviors"},{"id":"Slide273380","title":"Interfering Behaviors"},{"id":"Slide4833380","title":"CYU"},{"id":"Slide4833639","title":"Power Struggles"},{"id":"Slide4833898","title":"Power Struggles"},{"id":"Slide4940956","title":"Course of Behaviors"},{"id":"Slide4941215","title":"Your Role"},{"id":"Slide4941474","title":"Three Steps"},{"id":"Slide4941733","title":"Analyzing"},{"id":"Slide4941992","title":"Interpreting"},{"id":"Slide2788776","title":"Pain"},{"id":"Slide2831416","title":"Communication"},{"id":"Slide2831673","title":"Non-Verbal"},{"id":"Slide6290607","title":"Staff Responsibility"},{"id":"Slide2833693","title":"Evaluate"},{"id":"Slide4942510","title":"Present"},{"id":"Slide4942769","title":"Redirect"},{"id":"Slide4943028","title":"Solutions"},{"id":"Slide4943287","title":"EUMR"},{"id":"Slide4943546","title":"What's Next?"},{"id":"Slide4943805","title":"De-Escalation Techniques"},{"id":"Slide2795821","title":"Choosing"},{"id":"Slide6263979","title":"\"What is"},{"id":"Slide6264465","title":"\"What Are"},{"id":"Slide6265471","title":"Professional"},{"id":"Slide6266078","title":"Not working"},{"id":"Slide6266626","title":"Your actions"},{"id":"Slide6267174","title":"Practice"},{"id":"Slide6269425","title":"More Practice"},{"id":"Slide6267781","title":"Resources"},{"id":"Slide6268329","title":"911"},{"id":"Slide6268877","title":"Conclusion"},{"id":"Slide2828606","title":"Slide 35"}]}