<?xml version="1.0"?>
<questestinterop xmlns="http://www.imsglobal.org/xsd/ims_qtiasiv1p2"><assessment ident="T_570" title="Fixed Operations 2 (Service) Exam"><qtimetadata><qtimetadatafield><fieldlabel>cc_profile</fieldlabel><fieldentry><![CDATA[cc.exam.v0p1]]></fieldentry></qtimetadatafield><qtimetadatafield><fieldlabel>timeLimit</fieldlabel><fieldentry><![CDATA[60]]></fieldentry></qtimetadatafield><qtimetadatafield><fieldlabel>testInstructions</fieldlabel><fieldentry><![CDATA[<p>The test contains the following:</p>

<ol>
	<li>20 Quesitons total</li>
	<li>19 are Multiple Choice</li>
	<li>1 is&nbsp;True/False</li>
</ol>

<p>Good luck! &nbsp;</p>
]]></fieldentry></qtimetadatafield><qtimetadatafield><fieldlabel>testQuestionMode</fieldlabel><fieldentry><![CDATA[Normal]]></fieldentry></qtimetadatafield><qtimetadatafield><fieldlabel>feedbackType</fieldlabel><fieldentry><![CDATA[review]]></fieldentry></qtimetadatafield></qtimetadata><section ident="S_1"><item ident="Q_9579" title="Question #1"><itemmetadata><qtimetadata><qtimetadatafield><fieldlabel>cc_profile</fieldlabel><fieldentry><![CDATA[cc.multiple_choice.v0p1]]></fieldentry></qtimetadatafield><qtimetadatafield><fieldlabel>cc_question_category</fieldlabel><fieldentry><![CDATA[T_570]]></fieldentry></qtimetadatafield></qtimetadata></itemmetadata><presentation><material><mattext texttype="text/html"><![CDATA[<SPAN class=dkgraytext>A service department has 15 bays and is open 10 hours per day. It is staffed by 10 technicians working 8 hour shifts during 22 days per month. Technician "A" is currently at 90% proficiency. Technician "B" just produced 38.5 hours while available for 40 hours. The ELR is $94.00 with labor sales of $148,895, gross profit of $101,249 at 68% and is losing $2,864 a month because total service department expenses are $104,113.<BR>
    <BR>
    <STRONG>What is Technician "B"s proficiency?<BR>
    </STRONG></SPAN>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;]]></mattext></material><response_lid ident="Q_9579_RL" rcardinality="Single"><render_choice><response_label ident="A_37572"><material><mattext texttype="text/html"><![CDATA[100%]]></mattext></material></response_label><response_label ident="A_37573"><material><mattext texttype="text/html"><![CDATA[96%]]></mattext></material></response_label><response_label ident="A_37574"><material><mattext texttype="text/html"><![CDATA[94%]]></mattext></material></response_label><response_label ident="A_37575"><material><mattext texttype="text/html"><![CDATA[92%]]></mattext></material></response_label></render_choice></response_lid></presentation><resprocessing><outcomes><decvar maxvalue="5" varname="SCORE" vartype="Integer"/></outcomes><respcondition><conditionvar><varequal respident="Q_9579_RL">A_37572</varequal></conditionvar><setvar action="Set" varname="SCORE">0</setvar></respcondition><respcondition title="Correct"><conditionvar><varequal respident="Q_9579_RL">A_37573</varequal></conditionvar><setvar action="Set" varname="SCORE">5</setvar></respcondition><respcondition><conditionvar><varequal respident="Q_9579_RL">A_37574</varequal></conditionvar><setvar action="Set" varname="SCORE">0</setvar></respcondition><respcondition><conditionvar><varequal respident="Q_9579_RL">A_37575</varequal></conditionvar><setvar action="Set" varname="SCORE">0</setvar></respcondition></resprocessing></item><item ident="Q_9580" title="Question #2"><itemmetadata><qtimetadata><qtimetadatafield><fieldlabel>cc_profile</fieldlabel><fieldentry><![CDATA[cc.multiple_choice.v0p1]]></fieldentry></qtimetadatafield><qtimetadatafield><fieldlabel>cc_question_category</fieldlabel><fieldentry><![CDATA[T_570]]></fieldentry></qtimetadatafield></qtimetadata></itemmetadata><presentation><material><mattext texttype="text/html"><![CDATA[<SPAN class=dkgraytext>A service department has 15 bays and is open 10 hours per day. It is staffed by 10 technicians working 8 hour shifts during 22 days per month. Technician "A" is currently at 90% proficiency. Technician "B" just produced 38.5 hours while available for 40 hours. The ELR is $94.00 with labor sales of $148,895, gross profit of $101,249 at 68% and is losing $2,864 a month because total service department expenses are $104,113.<BR>
    <BR>
    </SPAN><STRONG>Calculate the adjusted profit value for Technician "A".</STRONG>]]></mattext></material><response_lid ident="Q_9580_RL" rcardinality="Single"><render_choice><response_label ident="A_37576"><material><mattext texttype="text/html"><![CDATA[$9,347]]></mattext></material></response_label><response_label ident="A_37577"><material><mattext texttype="text/html"><![CDATA[$9,852]]></mattext></material></response_label><response_label ident="A_37578"><material><mattext texttype="text/html"><![CDATA[$10,125]]></mattext></material></response_label><response_label ident="A_37579"><material><mattext texttype="text/html"><![CDATA[$10,486]]></mattext></material></response_label></render_choice></response_lid></presentation><resprocessing><outcomes><decvar maxvalue="5" varname="SCORE" vartype="Integer"/></outcomes><respcondition><conditionvar><varequal respident="Q_9580_RL">A_37576</varequal></conditionvar><setvar action="Set" varname="SCORE">0</setvar></respcondition><respcondition><conditionvar><varequal respident="Q_9580_RL">A_37577</varequal></conditionvar><setvar action="Set" varname="SCORE">0</setvar></respcondition><respcondition title="Correct"><conditionvar><varequal respident="Q_9580_RL">A_37578</varequal></conditionvar><setvar action="Set" varname="SCORE">5</setvar></respcondition><respcondition><conditionvar><varequal respident="Q_9580_RL">A_37579</varequal></conditionvar><setvar action="Set" varname="SCORE">0</setvar></respcondition></resprocessing></item><item ident="Q_9581" title="Question #3"><itemmetadata><qtimetadata><qtimetadatafield><fieldlabel>cc_profile</fieldlabel><fieldentry><![CDATA[cc.multiple_choice.v0p1]]></fieldentry></qtimetadatafield><qtimetadatafield><fieldlabel>cc_question_category</fieldlabel><fieldentry><![CDATA[T_570]]></fieldentry></qtimetadatafield></qtimetadata></itemmetadata><presentation><material><mattext texttype="text/html"><![CDATA[<SPAN class=dkgraytext>A service department has 15 bays and is open 10 hours per day. It is staffed by 10 technicians working 8 hour shifts during 22 days per month. Technician "A" is currently at 90% proficiency. Technician "B" just produced 38.5 hours while available for 40 hours. The ELR is $94.00 with labor sales of $148,895, gross profit of $101,249 at 68% and is losing $2,864 a month because total service department expenses are $104,113.<BR>
    <BR>
    </SPAN><STRONG>Calculate the facility potential.</STRONG>]]></mattext></material><response_lid ident="Q_9581_RL" rcardinality="Single"><render_choice><response_label ident="A_37580"><material><mattext texttype="text/html"><![CDATA[$310,100]]></mattext></material></response_label><response_label ident="A_37581"><material><mattext texttype="text/html"><![CDATA[$310,200]]></mattext></material></response_label><response_label ident="A_37582"><material><mattext texttype="text/html"><![CDATA[$310,300]]></mattext></material></response_label><response_label ident="A_37583"><material><mattext texttype="text/html"><![CDATA[$310,400]]></mattext></material></response_label></render_choice></response_lid></presentation><resprocessing><outcomes><decvar maxvalue="5" varname="SCORE" vartype="Integer"/></outcomes><respcondition><conditionvar><varequal respident="Q_9581_RL">A_37580</varequal></conditionvar><setvar action="Set" varname="SCORE">0</setvar></respcondition><respcondition title="Correct"><conditionvar><varequal respident="Q_9581_RL">A_37581</varequal></conditionvar><setvar action="Set" varname="SCORE">5</setvar></respcondition><respcondition><conditionvar><varequal respident="Q_9581_RL">A_37582</varequal></conditionvar><setvar action="Set" varname="SCORE">0</setvar></respcondition><respcondition><conditionvar><varequal respident="Q_9581_RL">A_37583</varequal></conditionvar><setvar action="Set" varname="SCORE">0</setvar></respcondition></resprocessing></item><item ident="Q_9582" title="Question #4"><itemmetadata><qtimetadata><qtimetadatafield><fieldlabel>cc_profile</fieldlabel><fieldentry><![CDATA[cc.multiple_choice.v0p1]]></fieldentry></qtimetadatafield><qtimetadatafield><fieldlabel>cc_question_category</fieldlabel><fieldentry><![CDATA[T_570]]></fieldentry></qtimetadatafield></qtimetadata></itemmetadata><presentation><material><mattext texttype="text/html"><![CDATA[<SPAN class=dkgraytext>A service department has 15 bays and is open 10 hours per day. It is staffed by 10 technicians working 8 hour shifts during 22 days per month. Technician "A" is currently at 90% proficiency. Technician "B" just produced 38.5 hours while available for 40 hours. The ELR is $94.00 with labor sales of $148,895, gross profit of $101,249 at 68% and is losing $2,864 a month because total service department expenses are $104,113.<BR>
    <BR>
    </SPAN><STRONG>Now determine the facility utilization.</STRONG>]]></mattext></material><response_lid ident="Q_9582_RL" rcardinality="Single"><render_choice><response_label ident="A_37584"><material><mattext texttype="text/html"><![CDATA[38%]]></mattext></material></response_label><response_label ident="A_37585"><material><mattext texttype="text/html"><![CDATA[41%]]></mattext></material></response_label><response_label ident="A_37586"><material><mattext texttype="text/html"><![CDATA[44%]]></mattext></material></response_label><response_label ident="A_37587"><material><mattext texttype="text/html"><![CDATA[48%]]></mattext></material></response_label></render_choice></response_lid></presentation><resprocessing><outcomes><decvar maxvalue="5" varname="SCORE" vartype="Integer"/></outcomes><respcondition><conditionvar><varequal respident="Q_9582_RL">A_37584</varequal></conditionvar><setvar action="Set" varname="SCORE">0</setvar></respcondition><respcondition><conditionvar><varequal respident="Q_9582_RL">A_37585</varequal></conditionvar><setvar action="Set" varname="SCORE">0</setvar></respcondition><respcondition><conditionvar><varequal respident="Q_9582_RL">A_37586</varequal></conditionvar><setvar action="Set" varname="SCORE">0</setvar></respcondition><respcondition title="Correct"><conditionvar><varequal respident="Q_9582_RL">A_37587</varequal></conditionvar><setvar action="Set" varname="SCORE">5</setvar></respcondition></resprocessing></item><item ident="Q_9583" title="Question #5"><itemmetadata><qtimetadata><qtimetadatafield><fieldlabel>cc_profile</fieldlabel><fieldentry><![CDATA[cc.multiple_choice.v0p1]]></fieldentry></qtimetadatafield><qtimetadatafield><fieldlabel>cc_question_category</fieldlabel><fieldentry><![CDATA[T_570]]></fieldentry></qtimetadatafield></qtimetadata></itemmetadata><presentation><material><mattext texttype="text/html"><![CDATA[<SPAN class=dkgraytext>A service department has 15 bays and is open 10 hours per day. It is staffed by 10 technicians working 8 hour shifts during 22 days per month. Technician "A" is currently at 90% proficiency. Technician "B" just produced 38.5 hours while available for 40 hours. The ELR is $94.00 with labor sales of $148,895, gross profit of $101,249 at 68% and is losing $2,864 a month because total service department expenses are $104,113.<BR>
    <BR>
    </SPAN><STRONG>Calculate labor sales potential at 100% proficiency.</STRONG>]]></mattext></material><response_lid ident="Q_9583_RL" rcardinality="Single"><render_choice><response_label ident="A_37588"><material><mattext texttype="text/html"><![CDATA[$165,440]]></mattext></material></response_label><response_label ident="A_37589"><material><mattext texttype="text/html"><![CDATA[$165,352]]></mattext></material></response_label><response_label ident="A_37590"><material><mattext texttype="text/html"><![CDATA[$165,108]]></mattext></material></response_label><response_label ident="A_37591"><material><mattext texttype="text/html"><![CDATA[$164,998]]></mattext></material></response_label></render_choice></response_lid></presentation><resprocessing><outcomes><decvar maxvalue="5" varname="SCORE" vartype="Integer"/></outcomes><respcondition title="Correct"><conditionvar><varequal respident="Q_9583_RL">A_37588</varequal></conditionvar><setvar action="Set" varname="SCORE">5</setvar></respcondition><respcondition><conditionvar><varequal respident="Q_9583_RL">A_37589</varequal></conditionvar><setvar action="Set" varname="SCORE">0</setvar></respcondition><respcondition><conditionvar><varequal respident="Q_9583_RL">A_37590</varequal></conditionvar><setvar action="Set" varname="SCORE">0</setvar></respcondition><respcondition><conditionvar><varequal respident="Q_9583_RL">A_37591</varequal></conditionvar><setvar action="Set" varname="SCORE">0</setvar></respcondition></resprocessing></item><item ident="Q_9584" title="Question #6"><itemmetadata><qtimetadata><qtimetadatafield><fieldlabel>cc_profile</fieldlabel><fieldentry><![CDATA[cc.multiple_choice.v0p1]]></fieldentry></qtimetadatafield><qtimetadatafield><fieldlabel>cc_question_category</fieldlabel><fieldentry><![CDATA[T_570]]></fieldentry></qtimetadatafield></qtimetadata></itemmetadata><presentation><material><mattext texttype="text/html"><![CDATA[<SPAN class=dkgraytext>A service department has 15 bays and is open 10 hours per day. It is staffed by 10 technicians working 8 hour shifts during 22 days per month. Technician "A" is currently at 90% proficiency. Technician "B" just produced 38.5 hours while available for 40 hours. The ELR is $94.00 with labor sales of $148,895, gross profit of $101,249 at 68% and is losing $2,864 a month because total service department expenses are $104,113.<BR>
    <BR>
    </SPAN><STRONG>Using the labor sales potential from question #5, calculate the labor gross potential at 100% technician proficiency.</STRONG>]]></mattext></material><response_lid ident="Q_9584_RL" rcardinality="Single"><render_choice><response_label ident="A_37592"><material><mattext texttype="text/html"><![CDATA[$112,310]]></mattext></material></response_label><response_label ident="A_37593"><material><mattext texttype="text/html"><![CDATA[$112,424]]></mattext></material></response_label><response_label ident="A_37594"><material><mattext texttype="text/html"><![CDATA[$112,499]]></mattext></material></response_label><response_label ident="A_37595"><material><mattext texttype="text/html"><![CDATA[$112,505]]></mattext></material></response_label></render_choice></response_lid></presentation><resprocessing><outcomes><decvar maxvalue="5" varname="SCORE" vartype="Integer"/></outcomes><respcondition><conditionvar><varequal respident="Q_9584_RL">A_37592</varequal></conditionvar><setvar action="Set" varname="SCORE">0</setvar></respcondition><respcondition><conditionvar><varequal respident="Q_9584_RL">A_37593</varequal></conditionvar><setvar action="Set" varname="SCORE">0</setvar></respcondition><respcondition title="Correct"><conditionvar><varequal respident="Q_9584_RL">A_37594</varequal></conditionvar><setvar action="Set" varname="SCORE">5</setvar></respcondition><respcondition><conditionvar><varequal respident="Q_9584_RL">A_37595</varequal></conditionvar><setvar action="Set" varname="SCORE">0</setvar></respcondition></resprocessing></item><item ident="Q_9585" title="Question #7"><itemmetadata><qtimetadata><qtimetadatafield><fieldlabel>cc_profile</fieldlabel><fieldentry><![CDATA[cc.multiple_choice.v0p1]]></fieldentry></qtimetadatafield><qtimetadatafield><fieldlabel>cc_question_category</fieldlabel><fieldentry><![CDATA[T_570]]></fieldentry></qtimetadatafield></qtimetadata></itemmetadata><presentation><material><mattext texttype="text/html"><![CDATA[<SPAN class=dkgraytext>A service department has 15 bays and is open 10 hours per day. It is staffed by 10 technicians working 8 hour shifts during 22 days per month. Technician "A" is currently at 90% proficiency. Technician "B" just produced 38.5 hours while available for 40 hours. The ELR is $94.00 with labor sales of $148,895, gross profit of $101,249 at 68% and is losing $2,864 a month because total service department expenses are $104,113.<BR>
    <BR>
    </SPAN><STRONG>Using the labor gross potential at 100% technician proficiency in question #6, what would be the net profit of the service department?</STRONG>]]></mattext></material><response_lid ident="Q_9585_RL" rcardinality="Single"><render_choice><response_label ident="A_37596"><material><mattext texttype="text/html"><![CDATA[-$112]]></mattext></material></response_label><response_label ident="A_37597"><material><mattext texttype="text/html"><![CDATA[Breakeven]]></mattext></material></response_label><response_label ident="A_37598"><material><mattext texttype="text/html"><![CDATA[$8,386]]></mattext></material></response_label><response_label ident="A_37599"><material><mattext texttype="text/html"><![CDATA[$10,114]]></mattext></material></response_label></render_choice></response_lid></presentation><resprocessing><outcomes><decvar maxvalue="5" varname="SCORE" vartype="Integer"/></outcomes><respcondition><conditionvar><varequal respident="Q_9585_RL">A_37596</varequal></conditionvar><setvar action="Set" varname="SCORE">0</setvar></respcondition><respcondition><conditionvar><varequal respident="Q_9585_RL">A_37597</varequal></conditionvar><setvar action="Set" varname="SCORE">0</setvar></respcondition><respcondition title="Correct"><conditionvar><varequal respident="Q_9585_RL">A_37598</varequal></conditionvar><setvar action="Set" varname="SCORE">5</setvar></respcondition><respcondition><conditionvar><varequal respident="Q_9585_RL">A_37599</varequal></conditionvar><setvar action="Set" varname="SCORE">0</setvar></respcondition></resprocessing></item><item ident="Q_9586" title="Question #8"><itemmetadata><qtimetadata><qtimetadatafield><fieldlabel>cc_profile</fieldlabel><fieldentry><![CDATA[cc.multiple_choice.v0p1]]></fieldentry></qtimetadatafield><qtimetadatafield><fieldlabel>cc_question_category</fieldlabel><fieldentry><![CDATA[T_570]]></fieldentry></qtimetadatafield></qtimetadata></itemmetadata><presentation><material><mattext texttype="text/html"><![CDATA[What is the NADA guide for technician proficiency?]]></mattext></material><response_lid ident="Q_9586_RL" rcardinality="Single"><render_choice><response_label ident="A_37600"><material><mattext texttype="text/html"><![CDATA[90%]]></mattext></material></response_label><response_label ident="A_37601"><material><mattext texttype="text/html"><![CDATA[100%]]></mattext></material></response_label><response_label ident="A_37602"><material><mattext texttype="text/html"><![CDATA[110%]]></mattext></material></response_label><response_label ident="A_37603"><material><mattext texttype="text/html"><![CDATA[120%]]></mattext></material></response_label></render_choice></response_lid></presentation><resprocessing><outcomes><decvar maxvalue="5" varname="SCORE" vartype="Integer"/></outcomes><respcondition><conditionvar><varequal respident="Q_9586_RL">A_37600</varequal></conditionvar><setvar action="Set" varname="SCORE">0</setvar></respcondition><respcondition><conditionvar><varequal respident="Q_9586_RL">A_37601</varequal></conditionvar><setvar action="Set" varname="SCORE">0</setvar></respcondition><respcondition><conditionvar><varequal respident="Q_9586_RL">A_37602</varequal></conditionvar><setvar action="Set" varname="SCORE">0</setvar></respcondition><respcondition title="Correct"><conditionvar><varequal respident="Q_9586_RL">A_37603</varequal></conditionvar><setvar action="Set" varname="SCORE">5</setvar></respcondition></resprocessing></item><item ident="Q_9587" title="Question #9"><itemmetadata><qtimetadata><qtimetadatafield><fieldlabel>cc_profile</fieldlabel><fieldentry><![CDATA[cc.multiple_choice.v0p1]]></fieldentry></qtimetadatafield><qtimetadatafield><fieldlabel>cc_question_category</fieldlabel><fieldentry><![CDATA[T_570]]></fieldentry></qtimetadatafield></qtimetadata></itemmetadata><presentation><material><mattext texttype="text/html"><![CDATA[Service Manager "A" says the back parts counter is a major stumbling block to technician proficiency. Service Manager "B" says the Special Tool room is a major stumbling block to technician proficiency. Who is correct?]]></mattext></material><response_lid ident="Q_9587_RL" rcardinality="Single"><render_choice><response_label ident="A_37604"><material><mattext texttype="text/html"><![CDATA[Service Manager A]]></mattext></material></response_label><response_label ident="A_37605"><material><mattext texttype="text/html"><![CDATA[Service Manager B]]></mattext></material></response_label><response_label ident="A_37606"><material><mattext texttype="text/html"><![CDATA[Both Service Managers A and B]]></mattext></material></response_label><response_label ident="A_37607"><material><mattext texttype="text/html"><![CDATA[Neither Service Manager A nor B]]></mattext></material></response_label></render_choice></response_lid></presentation><resprocessing><outcomes><decvar maxvalue="5" varname="SCORE" vartype="Integer"/></outcomes><respcondition><conditionvar><varequal respident="Q_9587_RL">A_37604</varequal></conditionvar><setvar action="Set" varname="SCORE">0</setvar></respcondition><respcondition><conditionvar><varequal respident="Q_9587_RL">A_37605</varequal></conditionvar><setvar action="Set" varname="SCORE">0</setvar></respcondition><respcondition title="Correct"><conditionvar><varequal respident="Q_9587_RL">A_37606</varequal></conditionvar><setvar action="Set" varname="SCORE">5</setvar></respcondition><respcondition><conditionvar><varequal respident="Q_9587_RL">A_37607</varequal></conditionvar><setvar action="Set" varname="SCORE">0</setvar></respcondition></resprocessing></item><item ident="Q_9588" title="Question #10"><itemmetadata><qtimetadata><qtimetadatafield><fieldlabel>cc_profile</fieldlabel><fieldentry><![CDATA[cc.multiple_choice.v0p1]]></fieldentry></qtimetadatafield><qtimetadatafield><fieldlabel>cc_question_category</fieldlabel><fieldentry><![CDATA[T_570]]></fieldentry></qtimetadatafield></qtimetadata></itemmetadata><presentation><material><mattext texttype="text/html"><![CDATA[If the service department expenses are out of line, i.e. not at guide or profile, the first item that should be looked at is?]]></mattext></material><response_lid ident="Q_9588_RL" rcardinality="Single"><render_choice><response_label ident="A_37608"><material><mattext texttype="text/html"><![CDATA[Gross]]></mattext></material></response_label><response_label ident="A_37609"><material><mattext texttype="text/html"><![CDATA[Personnel]]></mattext></material></response_label><response_label ident="A_37610"><material><mattext texttype="text/html"><![CDATA[Semi-Fixed]]></mattext></material></response_label><response_label ident="A_37611"><material><mattext texttype="text/html"><![CDATA[Fixed]]></mattext></material></response_label></render_choice></response_lid></presentation><resprocessing><outcomes><decvar maxvalue="5" varname="SCORE" vartype="Integer"/></outcomes><respcondition title="Correct"><conditionvar><varequal respident="Q_9588_RL">A_37608</varequal></conditionvar><setvar action="Set" varname="SCORE">5</setvar></respcondition><respcondition><conditionvar><varequal respident="Q_9588_RL">A_37609</varequal></conditionvar><setvar action="Set" varname="SCORE">0</setvar></respcondition><respcondition><conditionvar><varequal respident="Q_9588_RL">A_37610</varequal></conditionvar><setvar action="Set" varname="SCORE">0</setvar></respcondition><respcondition><conditionvar><varequal respident="Q_9588_RL">A_37611</varequal></conditionvar><setvar action="Set" varname="SCORE">0</setvar></respcondition></resprocessing></item><item ident="Q_9589" title="Question #11"><itemmetadata><qtimetadata><qtimetadatafield><fieldlabel>cc_profile</fieldlabel><fieldentry><![CDATA[cc.multiple_choice.v0p1]]></fieldentry></qtimetadatafield><qtimetadatafield><fieldlabel>cc_question_category</fieldlabel><fieldentry><![CDATA[T_570]]></fieldentry></qtimetadatafield></qtimetadata></itemmetadata><presentation><material><mattext texttype="text/html"><![CDATA[What is the guide or profile ratio&nbsp;for productive to non-productive people in the service department?]]></mattext></material><response_lid ident="Q_9589_RL" rcardinality="Single"><render_choice><response_label ident="A_37612"><material><mattext texttype="text/html"><![CDATA[1&nbsp;: 1]]></mattext></material></response_label><response_label ident="A_37613"><material><mattext texttype="text/html"><![CDATA[2&nbsp;: 1]]></mattext></material></response_label><response_label ident="A_37614"><material><mattext texttype="text/html"><![CDATA[3 : 1]]></mattext></material></response_label><response_label ident="A_37615"><material><mattext texttype="text/html"><![CDATA[4 : 1]]></mattext></material></response_label></render_choice></response_lid></presentation><resprocessing><outcomes><decvar maxvalue="5" varname="SCORE" vartype="Integer"/></outcomes><respcondition><conditionvar><varequal respident="Q_9589_RL">A_37612</varequal></conditionvar><setvar action="Set" varname="SCORE">0</setvar></respcondition><respcondition title="Correct"><conditionvar><varequal respident="Q_9589_RL">A_37613</varequal></conditionvar><setvar action="Set" varname="SCORE">5</setvar></respcondition><respcondition><conditionvar><varequal respident="Q_9589_RL">A_37614</varequal></conditionvar><setvar action="Set" varname="SCORE">0</setvar></respcondition><respcondition><conditionvar><varequal respident="Q_9589_RL">A_37615</varequal></conditionvar><setvar action="Set" varname="SCORE">0</setvar></respcondition></resprocessing></item><item ident="Q_9590" title="Question #12"><itemmetadata><qtimetadata><qtimetadatafield><fieldlabel>cc_profile</fieldlabel><fieldentry><![CDATA[cc.multiple_choice.v0p1]]></fieldentry></qtimetadatafield><qtimetadatafield><fieldlabel>cc_question_category</fieldlabel><fieldentry><![CDATA[T_570]]></fieldentry></qtimetadatafield></qtimetadata></itemmetadata><presentation><material><mattext texttype="text/html"><![CDATA[What is the guide or profile ratio of service advisors to technicians in the service department?]]></mattext></material><response_lid ident="Q_9590_RL" rcardinality="Single"><render_choice><response_label ident="A_37616"><material><mattext texttype="text/html"><![CDATA[1 : 3]]></mattext></material></response_label><response_label ident="A_37617"><material><mattext texttype="text/html"><![CDATA[1 : 4]]></mattext></material></response_label><response_label ident="A_37618"><material><mattext texttype="text/html"><![CDATA[1 : 5]]></mattext></material></response_label><response_label ident="A_37619"><material><mattext texttype="text/html"><![CDATA[1 : 6]]></mattext></material></response_label></render_choice></response_lid></presentation><resprocessing><outcomes><decvar maxvalue="5" varname="SCORE" vartype="Integer"/></outcomes><respcondition><conditionvar><varequal respident="Q_9590_RL">A_37616</varequal></conditionvar><setvar action="Set" varname="SCORE">0</setvar></respcondition><respcondition><conditionvar><varequal respident="Q_9590_RL">A_37617</varequal></conditionvar><setvar action="Set" varname="SCORE">0</setvar></respcondition><respcondition title="Correct"><conditionvar><varequal respident="Q_9590_RL">A_37618</varequal></conditionvar><setvar action="Set" varname="SCORE">5</setvar></respcondition><respcondition><conditionvar><varequal respident="Q_9590_RL">A_37619</varequal></conditionvar><setvar action="Set" varname="SCORE">0</setvar></respcondition></resprocessing></item><item ident="Q_9591" title="Question #13"><itemmetadata><qtimetadata><qtimetadatafield><fieldlabel>cc_profile</fieldlabel><fieldentry><![CDATA[cc.multiple_choice.v0p1]]></fieldentry></qtimetadatafield><qtimetadatafield><fieldlabel>cc_question_category</fieldlabel><fieldentry><![CDATA[T_570]]></fieldentry></qtimetadatafield></qtimetadata></itemmetadata><presentation><material><mattext texttype="text/html"><![CDATA[What is a reasonable daily labor sales guide for each service advisor?]]></mattext></material><response_lid ident="Q_9591_RL" rcardinality="Single"><render_choice><response_label ident="A_37620"><material><mattext texttype="text/html"><![CDATA[18-22 flat rate hours]]></mattext></material></response_label><response_label ident="A_37621"><material><mattext texttype="text/html"><![CDATA[40-50 flat rate hours]]></mattext></material></response_label><response_label ident="A_37622"><material><mattext texttype="text/html"><![CDATA[22-30 flat rate hours]]></mattext></material></response_label><response_label ident="A_37623"><material><mattext texttype="text/html"><![CDATA[30-39 flat rate hours]]></mattext></material></response_label></render_choice></response_lid></presentation><resprocessing><outcomes><decvar maxvalue="5" varname="SCORE" vartype="Integer"/></outcomes><respcondition><conditionvar><varequal respident="Q_9591_RL">A_37620</varequal></conditionvar><setvar action="Set" varname="SCORE">0</setvar></respcondition><respcondition title="Correct"><conditionvar><varequal respident="Q_9591_RL">A_37621</varequal></conditionvar><setvar action="Set" varname="SCORE">5</setvar></respcondition><respcondition><conditionvar><varequal respident="Q_9591_RL">A_37622</varequal></conditionvar><setvar action="Set" varname="SCORE">0</setvar></respcondition><respcondition><conditionvar><varequal respident="Q_9591_RL">A_37623</varequal></conditionvar><setvar action="Set" varname="SCORE">0</setvar></respcondition></resprocessing></item><item ident="Q_9592" title="Question #14"><itemmetadata><qtimetadata><qtimetadatafield><fieldlabel>cc_profile</fieldlabel><fieldentry><![CDATA[cc.multiple_choice.v0p1]]></fieldentry></qtimetadatafield><qtimetadatafield><fieldlabel>cc_question_category</fieldlabel><fieldentry><![CDATA[T_570]]></fieldentry></qtimetadatafield></qtimetadata></itemmetadata><presentation><material><mattext texttype="text/html"><![CDATA[What could the primary cause of inconsistent shop productivity from day to day?]]></mattext></material><response_lid ident="Q_9592_RL" rcardinality="Single"><render_choice><response_label ident="A_37624"><material><mattext texttype="text/html"><![CDATA[No driveway traffic]]></mattext></material></response_label><response_label ident="A_37625"><material><mattext texttype="text/html"><![CDATA[Shop closes at 6:00pm]]></mattext></material></response_label><response_label ident="A_37626"><material><mattext texttype="text/html"><![CDATA[Poor scheduling and loading]]></mattext></material></response_label><response_label ident="A_37627"><material><mattext texttype="text/html"><![CDATA[Shop foreman is paid salary.]]></mattext></material></response_label></render_choice></response_lid></presentation><resprocessing><outcomes><decvar maxvalue="5" varname="SCORE" vartype="Integer"/></outcomes><respcondition><conditionvar><varequal respident="Q_9592_RL">A_37624</varequal></conditionvar><setvar action="Set" varname="SCORE">0</setvar></respcondition><respcondition><conditionvar><varequal respident="Q_9592_RL">A_37625</varequal></conditionvar><setvar action="Set" varname="SCORE">0</setvar></respcondition><respcondition title="Correct"><conditionvar><varequal respident="Q_9592_RL">A_37626</varequal></conditionvar><setvar action="Set" varname="SCORE">5</setvar></respcondition><respcondition><conditionvar><varequal respident="Q_9592_RL">A_37627</varequal></conditionvar><setvar action="Set" varname="SCORE">0</setvar></respcondition></resprocessing></item><item ident="Q_9593" title="Question #15"><itemmetadata><qtimetadata><qtimetadatafield><fieldlabel>cc_profile</fieldlabel><fieldentry><![CDATA[cc.multiple_choice.v0p1]]></fieldentry></qtimetadatafield><qtimetadatafield><fieldlabel>cc_question_category</fieldlabel><fieldentry><![CDATA[T_570]]></fieldentry></qtimetadatafield></qtimetadata></itemmetadata><presentation><material><mattext texttype="text/html"><![CDATA[What is the E.L.R. on an operation selling $176.50 if the parts sold for $86.00 and the flat rate time called for 1.8 hours.]]></mattext></material><response_lid ident="Q_9593_RL" rcardinality="Single"><render_choice><response_label ident="A_37628"><material><mattext texttype="text/html"><![CDATA[47.78]]></mattext></material></response_label><response_label ident="A_37629"><material><mattext texttype="text/html"><![CDATA[50.27]]></mattext></material></response_label><response_label ident="A_37630"><material><mattext texttype="text/html"><![CDATA[98.05]]></mattext></material></response_label><response_label ident="A_37631"><material><mattext texttype="text/html"><![CDATA[90.50]]></mattext></material></response_label></render_choice></response_lid></presentation><resprocessing><outcomes><decvar maxvalue="5" varname="SCORE" vartype="Integer"/></outcomes><respcondition><conditionvar><varequal respident="Q_9593_RL">A_37628</varequal></conditionvar><setvar action="Set" varname="SCORE">0</setvar></respcondition><respcondition title="Correct"><conditionvar><varequal respident="Q_9593_RL">A_37629</varequal></conditionvar><setvar action="Set" varname="SCORE">5</setvar></respcondition><respcondition><conditionvar><varequal respident="Q_9593_RL">A_37630</varequal></conditionvar><setvar action="Set" varname="SCORE">0</setvar></respcondition><respcondition><conditionvar><varequal respident="Q_9593_RL">A_37631</varequal></conditionvar><setvar action="Set" varname="SCORE">0</setvar></respcondition></resprocessing></item><item ident="Q_9594" title="Question #16"><itemmetadata><qtimetadata><qtimetadatafield><fieldlabel>cc_profile</fieldlabel><fieldentry><![CDATA[cc.multiple_choice.v0p1]]></fieldentry></qtimetadatafield><qtimetadatafield><fieldlabel>cc_question_category</fieldlabel><fieldentry><![CDATA[T_570]]></fieldentry></qtimetadatafield></qtimetadata></itemmetadata><presentation><material><mattext texttype="text/html"><![CDATA[The total or overall E. L. R. is made up of 3 different labor rates?]]></mattext></material><response_lid ident="Q_9594_RL" rcardinality="Single"><render_choice><response_label ident="A_37632"><material><mattext texttype="text/html"><![CDATA[True]]></mattext></material></response_label><response_label ident="A_37633"><material><mattext texttype="text/html"><![CDATA[False]]></mattext></material></response_label></render_choice></response_lid></presentation><resprocessing><outcomes><decvar maxvalue="5" varname="SCORE" vartype="Integer"/></outcomes><respcondition title="Correct"><conditionvar><varequal respident="Q_9594_RL">A_37632</varequal></conditionvar><setvar action="Set" varname="SCORE">5</setvar></respcondition><respcondition><conditionvar><varequal respident="Q_9594_RL">A_37633</varequal></conditionvar><setvar action="Set" varname="SCORE">0</setvar></respcondition></resprocessing></item><item ident="Q_9595" title="Question #17"><itemmetadata><qtimetadata><qtimetadatafield><fieldlabel>cc_profile</fieldlabel><fieldentry><![CDATA[cc.multiple_choice.v0p1]]></fieldentry></qtimetadatafield><qtimetadatafield><fieldlabel>cc_question_category</fieldlabel><fieldentry><![CDATA[T_570]]></fieldentry></qtimetadatafield></qtimetadata></itemmetadata><presentation><material><mattext texttype="text/html"><![CDATA[What is the easy method used to determine how much labor sales are needed to net 10% profit on mechanical shop labor?]]></mattext></material><response_lid ident="Q_9595_RL" rcardinality="Single"><render_choice><response_label ident="A_37634"><material><mattext texttype="text/html"><![CDATA[Expenses multiplied by (current labor gross profit percentage minus 10)]]></mattext></material></response_label><response_label ident="A_37635"><material><mattext texttype="text/html"><![CDATA[Expense divided by current labor gross profit percentage]]></mattext></material></response_label><response_label ident="A_37636"><material><mattext texttype="text/html"><![CDATA[Expense multiplied by current labor gross profit percentage]]></mattext></material></response_label><response_label ident="A_37637"><material><mattext texttype="text/html"><![CDATA[Expense divided by (current labor gross profit percentage minus 10)]]></mattext></material></response_label></render_choice></response_lid></presentation><resprocessing><outcomes><decvar maxvalue="5" varname="SCORE" vartype="Integer"/></outcomes><respcondition><conditionvar><varequal respident="Q_9595_RL">A_37634</varequal></conditionvar><setvar action="Set" varname="SCORE">0</setvar></respcondition><respcondition><conditionvar><varequal respident="Q_9595_RL">A_37635</varequal></conditionvar><setvar action="Set" varname="SCORE">0</setvar></respcondition><respcondition><conditionvar><varequal respident="Q_9595_RL">A_37636</varequal></conditionvar><setvar action="Set" varname="SCORE">0</setvar></respcondition><respcondition title="Correct"><conditionvar><varequal respident="Q_9595_RL">A_37637</varequal></conditionvar><setvar action="Set" varname="SCORE">5</setvar></respcondition></resprocessing></item><item ident="Q_9596" title="Question #18"><itemmetadata><qtimetadata><qtimetadatafield><fieldlabel>cc_profile</fieldlabel><fieldentry><![CDATA[cc.multiple_choice.v0p1]]></fieldentry></qtimetadatafield><qtimetadatafield><fieldlabel>cc_question_category</fieldlabel><fieldentry><![CDATA[T_570]]></fieldentry></qtimetadatafield></qtimetadata></itemmetadata><presentation><material><mattext texttype="text/html"><![CDATA[How can a service department increase customer pay labor sales?]]></mattext></material><response_lid ident="Q_9596_RL" rcardinality="Single"><render_choice><response_label ident="A_37638"><material><mattext texttype="text/html"><![CDATA[Extend hours of operation]]></mattext></material></response_label><response_label ident="A_37639"><material><mattext texttype="text/html"><![CDATA[Work on all makes and models]]></mattext></material></response_label><response_label ident="A_37640"><material><mattext texttype="text/html"><![CDATA[Market to hospitals and businesses in the area]]></mattext></material></response_label><response_label ident="A_37641"><material><mattext texttype="text/html"><![CDATA[All of the above]]></mattext></material></response_label></render_choice></response_lid></presentation><resprocessing><outcomes><decvar maxvalue="5" varname="SCORE" vartype="Integer"/></outcomes><respcondition><conditionvar><varequal respident="Q_9596_RL">A_37638</varequal></conditionvar><setvar action="Set" varname="SCORE">0</setvar></respcondition><respcondition><conditionvar><varequal respident="Q_9596_RL">A_37639</varequal></conditionvar><setvar action="Set" varname="SCORE">0</setvar></respcondition><respcondition><conditionvar><varequal respident="Q_9596_RL">A_37640</varequal></conditionvar><setvar action="Set" varname="SCORE">0</setvar></respcondition><respcondition title="Correct"><conditionvar><varequal respident="Q_9596_RL">A_37641</varequal></conditionvar><setvar action="Set" varname="SCORE">5</setvar></respcondition></resprocessing></item><item ident="Q_9597" title="Question #19"><itemmetadata><qtimetadata><qtimetadatafield><fieldlabel>cc_profile</fieldlabel><fieldentry><![CDATA[cc.multiple_choice.v0p1]]></fieldentry></qtimetadatafield><qtimetadatafield><fieldlabel>cc_question_category</fieldlabel><fieldentry><![CDATA[T_570]]></fieldentry></qtimetadatafield></qtimetadata></itemmetadata><presentation><material><mattext texttype="text/html"><![CDATA[Before you can apply the 80% load factor in the service department, what number must be calculated first?]]></mattext></material><response_lid ident="Q_9597_RL" rcardinality="Single"><render_choice><response_label ident="A_37642"><material><mattext texttype="text/html"><![CDATA[Carryovers from the day before]]></mattext></material></response_label><response_label ident="A_37643"><material><mattext texttype="text/html"><![CDATA[All appointments scheduled for that day]]></mattext></material></response_label><response_label ident="A_37644"><material><mattext texttype="text/html"><![CDATA[Available hours to sell for the day]]></mattext></material></response_label><response_label ident="A_37645"><material><mattext texttype="text/html"><![CDATA[S. O. P.s waiting to be installed]]></mattext></material></response_label></render_choice></response_lid></presentation><resprocessing><outcomes><decvar maxvalue="5" varname="SCORE" vartype="Integer"/></outcomes><respcondition><conditionvar><varequal respident="Q_9597_RL">A_37642</varequal></conditionvar><setvar action="Set" varname="SCORE">0</setvar></respcondition><respcondition><conditionvar><varequal respident="Q_9597_RL">A_37643</varequal></conditionvar><setvar action="Set" varname="SCORE">0</setvar></respcondition><respcondition title="Correct"><conditionvar><varequal respident="Q_9597_RL">A_37644</varequal></conditionvar><setvar action="Set" varname="SCORE">5</setvar></respcondition><respcondition><conditionvar><varequal respident="Q_9597_RL">A_37645</varequal></conditionvar><setvar action="Set" varname="SCORE">0</setvar></respcondition></resprocessing></item><item ident="Q_9598" title="Question #20"><itemmetadata><qtimetadata><qtimetadatafield><fieldlabel>cc_profile</fieldlabel><fieldentry><![CDATA[cc.multiple_choice.v0p1]]></fieldentry></qtimetadatafield><qtimetadatafield><fieldlabel>cc_question_category</fieldlabel><fieldentry><![CDATA[T_570]]></fieldentry></qtimetadatafield></qtimetadata></itemmetadata><presentation><material><mattext texttype="text/html"><![CDATA[What would be an ideal work mix in your shop?]]></mattext></material><response_lid ident="Q_9598_RL" rcardinality="Single"><render_choice><response_label ident="A_37646"><material><mattext texttype="text/html"><![CDATA[60% customer paid,&nbsp;40% warranty &amp; internal]]></mattext></material></response_label><response_label ident="A_37647"><material><mattext texttype="text/html"><![CDATA[60% competitive&nbsp; &amp; maintenance,&nbsp;40% repair]]></mattext></material></response_label><response_label ident="A_37648"><material><mattext texttype="text/html"><![CDATA[Both A &amp; B]]></mattext></material></response_label><response_label ident="A_37649"><material><mattext texttype="text/html"><![CDATA[Neither A nor B]]></mattext></material></response_label></render_choice></response_lid></presentation><resprocessing><outcomes><decvar maxvalue="5" varname="SCORE" vartype="Integer"/></outcomes><respcondition><conditionvar><varequal respident="Q_9598_RL">A_37646</varequal></conditionvar><setvar action="Set" varname="SCORE">0</setvar></respcondition><respcondition><conditionvar><varequal respident="Q_9598_RL">A_37647</varequal></conditionvar><setvar action="Set" varname="SCORE">0</setvar></respcondition><respcondition title="Correct"><conditionvar><varequal respident="Q_9598_RL">A_37648</varequal></conditionvar><setvar action="Set" varname="SCORE">5</setvar></respcondition><respcondition><conditionvar><varequal respident="Q_9598_RL">A_37649</varequal></conditionvar><setvar action="Set" varname="SCORE">0</setvar></respcondition></resprocessing></item></section></assessment></questestinterop>
