<?xml version="1.0"?>
<lesson xmlns="http://edvance360.com/v1"><name><![CDATA[Before Class]]></name><description><![CDATA[<div class="ckeContentsClass">
<ol>
	<li>All items in this Unit are due the Monday <span style="color:#FF0000;"><u><strong>BEFORE</strong></u></span>&nbsp;you come to class.</li>
	<li>The following are a list of instructions and items which you need to bring for your upcoming service class for week.</li>
	<li>
	<div style="background:#eee;border:1px solid #ccc;padding:5px 10px;"><strong>As you complete each item, check the boxes in the left column to mark each item complete.</strong></div>
	</li>
</ol>
</div>
]]></description><lessonItem><name><![CDATA[Post an introductory comment]]></name><lessonInstructions><![CDATA[<p>Click the <strong>&quot;Class Introductions&quot; Discussion link</strong> (below) for complete instructions.</p>

<div style="background:#eee;border:1px solid #ccc;padding:5px 10px;"><strong>Once you are finished, navigate back to this Unit, and mark this item complete to help track where you are in the course.</strong></div>
]]></lessonInstructions><type><![CDATA[Discussion]]></type><itemReference><![CDATA[I_613_DT]]></itemReference></lessonItem><lessonItem><name><![CDATA[Obtain examples and copies of dealership advertising]]></name><lessonInstructions><![CDATA[<ol>
	<li>Bring examples of your <strong>dealership&rsquo;s newspaper/circular advertising and/or specials for Service.</strong></li>
	<li>Also bring copies of <u>actual ads</u> from <strong>non-dealers and mass-merchandisers </strong>in your market.</li>
</ol>
]]></lessonInstructions><type><![CDATA[HTML]]></type><htmlContent><![CDATA[<div style="background:#eee;border:1px solid #ccc;padding:5px 10px;"><strong>Turn in these assignments when you come to class.</strong></div>

<div style="background:#eee;border:1px solid #ccc;padding:5px 10px;"><strong>Once you are finished, mark this item complete to help track where you are in the course.</strong></div>
]]></htmlContent></lessonItem><lessonItem><name><![CDATA[Obtain copies of fifty (50) customer paid ROs]]></name><lessonInstructions><![CDATA[<p>Obtain copies of Fifty (yes, 50) customer paid ROs (no warranty or internal), <strong>in sequence</strong>, and for a <strong>recent period</strong> in your service department with the following caveats:</p>

<ul>
	<li><strong>do not </strong>exclude quick-lube.</li>
	<li><strong>do not</strong> mix High-Line and Non High-Line.</li>
	<li>these tickets must contain:
	<ol>
		<li>the labor price for each operation shown,</li>
		<li>the flat rate time used to determine the labor price, i.e., 1.5, .3, 2.7, etc., <strong>and </strong></li>
		<li>the total labor <u>cost</u> for the ticket.</li>
	</ol>
	</li>
	<li>you may have to go through 150-200 ROs to find 50 ROs with Customer Pay labor operations on them.</li>
	<li>a repair order may have warranty, and/or internal, so long as there is at least one line customer pay, then this R. O. is OK.</li>
</ul>

<p>If there is any confusion, please refer back to the email you were sent about this previously or the class discussion from Friday of the parts class.</p>
]]></lessonInstructions><type><![CDATA[HTML]]></type><htmlContent><![CDATA[<div style="background:#eee;border:1px solid #ccc;padding:5px 10px;"><strong>Turn in these assignments when you come to class.</strong></div>

<div style="background:#eee;border:1px solid #ccc;padding:5px 10px;"><strong>Once you are finished, mark this item complete to help track where you are in the course.</strong></div>
]]></htmlContent></lessonItem><lessonItem><name><![CDATA[Of your 50 Repair Orders make additional copies of 5]]></name><lessonInstructions><![CDATA[<p>Bring Five (5) additional hard copies, corresponding with those the 50 ROs you selected previously, which show<strong> ALL 5 of the following</strong>:</p>

<ol>
	<li>the actual time paid to the technician</li>
	<li>time punches</li>
	<li>technician notes</li>
	<li>estimates</li>
	<li>multipoint inspections</li>
</ol>

<p><strong>These hard copies can be reproduced front and back if you wish.</strong></p>

<div style="background:#eee;border:1px solid #ccc;padding:5px 10px;"><strong>NOTE: &nbsp;This is the document that the customer signed at time of write-up authorizing you to work on the vehicle.</strong></div>
]]></lessonInstructions><type><![CDATA[HTML]]></type><htmlContent><![CDATA[<div style="background:#eee;border:1px solid #ccc;padding:5px 10px;"><strong>Turn in these assignments when you come to class.</strong></div>

<div style="background:#eee;border:1px solid #ccc;padding:5px 10px;"><strong>Once you are finished, mark this item complete to help track where you are in the course.</strong></div>
]]></htmlContent></lessonItem><lessonItem><name><![CDATA[Obtain a copy of both Dealer and Non-Dealer Surveys]]></name><lessonInstructions><![CDATA[<p>Obtain a copy of both dealer and non-dealer surveys completed as explained Friday of week 2 (or via email if you are only coming to this one week).</p>
]]></lessonInstructions><type><![CDATA[HTML]]></type><htmlContent><![CDATA[<div style="background:#eee;border:1px solid #ccc;padding:5px 10px;"><strong>Turn in these assignments when you come to class.</strong></div>

<div style="background:#eee;border:1px solid #ccc;padding:5px 10px;"><strong>Once you are finished, mark this item complete to help track where you are in the course.</strong></div>
]]></htmlContent></lessonItem><lessonItem><name><![CDATA[Obtain a copy of your New Vehicle Sales]]></name><lessonInstructions><![CDATA[<p>Physically bring to class the total number (<u>just a <i>number</i></u>, nothing else) of new vehicles sold by your dealership in the last five years (<strong>excluding fleet</strong>).&nbsp;</p>
]]></lessonInstructions><type><![CDATA[HTML]]></type><htmlContent><![CDATA[<div style="background:#eee;border:1px solid #ccc;padding:5px 10px;"><strong>Be prepared to discuss your number when you come to class.</strong></div>
<div style="background:#eee;border:1px solid #ccc;padding:5px 10px;"><strong>Once you are finished, mark this item complete to help track where you are in the course.</strong></div>
]]></htmlContent></lessonItem><lessonItem><name><![CDATA[Obtain a copy of your Service Menu]]></name><lessonInstructions><![CDATA[<p>Bring a copy of <strong>any service <u>menus</u></strong> which you currently use in your service drive.</p>
]]></lessonInstructions><type><![CDATA[HTML]]></type><htmlContent><![CDATA[<div style="background:#eee;border:1px solid #ccc;padding:5px 10px;"><strong>Turn in these assignments when you come to class.</strong></div><div style="background:#eee;border:1px solid #ccc;padding:5px 10px;"><strong>Once you are finished, mark this item complete to help track where you are in the course.</strong></div>
]]></htmlContent></lessonItem><lessonItem><name><![CDATA[Obtain a copy of these Repair Order Reports ]]></name><lessonInstructions><![CDATA[<p>Physically bring with you an <strong>open RO Report </strong>(2 pages only), and exception/deviation report for parts and service</p>

<p>Run these reports for one (1) day only!&nbsp; Exception/deviation report information:</p>

<p>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<strong>ADP:</strong>&nbsp;&nbsp; <u>Service</u>&nbsp; RO exception&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <u>Parts</u>&nbsp; Report override</p>

<hr />
<p>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<strong> &nbsp;R&amp;R:</strong>&nbsp; <u>Service</u>&nbsp; #3619&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <u>Parts</u>&nbsp; #2542</p>

<hr />
<p>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; <strong>&nbsp; &nbsp; &nbsp;UCS:&nbsp;</strong>&nbsp; <u>Service</u> &nbsp;Labor Analysis Report&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <u>Parts</u>&nbsp; Parts Accounting Entries</p>

<p style="margin-left:4.05in;">&nbsp;</p>
]]></lessonInstructions><type><![CDATA[HTML]]></type><htmlContent><![CDATA[<div style="background:#eee;border:1px solid #ccc;padding:5px 10px;"><strong>Turn in these assignments when you come to class.</strong></div>
<div style="background:#eee;border:1px solid #ccc;padding:5px 10px;"><strong>Once you are finished, mark this item complete to help track where you are in the course.</strong></div>]]></htmlContent></lessonItem><lessonItem><name><![CDATA[Obtain information about Technician Pay]]></name><lessonInstructions><![CDATA[<ul>
	<li>Find out the number of technicians and their hourly pay, along with average pay for group.</li>
	<li>An Excel sheet would be best so the data can be copied to the R. O. Analysis template provided during class.&nbsp;</li>
</ul>

<p><strong>IMPORTANT: &nbsp;FOR THIS EXERCISE TO BE MOST BENEFICIAL TO YOU AS A STUDENT, MAKE SURE TO OBTAIN THE CORRECT INFORMATION:</strong></p>

<ul>
	<li>The number of the technician should correspond with the number on the repair order! &nbsp;</li>
	<li>The number needed is the technician identifier in your DMS that corresponds to the technician&#39;s pay rate.</li>
</ul>

<div style="background:#eee;border:1px solid #ccc;padding:5px 10px;">Email us (click My Course on left menu to do so) if you do not understand these instructions.</div>
]]></lessonInstructions><type><![CDATA[HTML]]></type><htmlContent><![CDATA[<div style="background:#eee;border:1px solid #ccc;padding:5px 10px;"><strong>Turn in these assignments when you come to class.</strong></div>

<div style="background:#eee;border:1px solid #ccc;padding:5px 10px;"><strong>Once you are finished, mark this item complete to help track where you are in the course.</strong></div>
]]></htmlContent></lessonItem><lessonItem><name><![CDATA[Calculate and save Weighted Average Technician Cost]]></name><lessonInstructions><![CDATA[<p><strong>Perform this calculation:&nbsp;</strong></p>

<p>Total Labor Sales minus ( - ) Total Labor Gross equals ( = ) Labor Cost.</p>

<p>Labor Cost divided ( &divide; ) by Total Hours Sold equals ( = ) Weighted Average&nbsp;Tech Cost. _________</p>
]]></lessonInstructions><type><![CDATA[HTML]]></type><htmlContent><![CDATA[<div style="background:#eee;border:1px solid #ccc;padding:5px 10px;"><strong>Be prepared to turn in this calculation when you come to class.</strong></div>

<div style="background:#eee;border:1px solid #ccc;padding:5px 10px;"><strong>Once you are finished, mark this item complete to help track where you are in the course.</strong></div>
]]></htmlContent></lessonItem><lessonItem><name><![CDATA[Obtain information about Service Bays]]></name><lessonInstructions><![CDATA[<p>Work with your Service Manager and find out how many<strong> service bays / stalls</strong> you have in your shop.</p>

<p><span style="font-size:16px;"><span style="font-family: arial,helvetica,sans-serif;"><strong>NOTE:&nbsp; This includes &quot;flat stalls&quot; with no lift.</strong></span></span></p>
]]></lessonInstructions><type><![CDATA[HTML]]></type><htmlContent><![CDATA[<div style="background:#eee;border:1px solid #ccc;padding:5px 10px;"><strong>Turn in this assignment when you come to class.</strong></div>

<div style="background:#eee;border:1px solid #ccc;padding:5px 10px;"><strong>Once you are finished, mark this item complete to help track where you are in the course.</strong></div>
]]></htmlContent></lessonItem><lessonItem><name><![CDATA[Obtain a copy of your Dealership's Financial Statement]]></name><lessonInstructions><![CDATA[<p>Physically bring with you the dealership&#39;s<strong> Financial Statement</strong>.&nbsp;Select the month that is <strong>two (2) months before your class month</strong>.</p>

<p>Example: If your class starts in&nbsp;<strong>August</strong>, bring your&nbsp;<strong>June</strong>&nbsp;Statement.&nbsp;</p>
]]></lessonInstructions><type><![CDATA[HTML]]></type><htmlContent><![CDATA[<div style="background:#eee;border:1px solid #ccc;padding:5px 10px;"><strong>Turn in this assignment when you come to class.</strong></div>

<div style="background:#eee;border:1px solid #ccc;padding:5px 10px;"><strong>Once you are finished, mark this item complete to help track where you are in the course.</strong></div>
]]></htmlContent></lessonItem><lessonItem><name><![CDATA[Upload Video Assignment]]></name><lessonInstructions><![CDATA[<p>Create a video on your mobile or other video device. &nbsp;</p>

<p>The video should be uploaded no later than Sunday, two weeks prior to class.&nbsp;</p>

<h2><b>Narration</b></h2>

<ol>
	<li>Make sure to narrate what is happening during your video.</li>
	<li>While you are narrating, some things to think about are:
	<ol>
		<li>Is this a good practice or example in your dealership? &nbsp;If so, why?</li>
		<li>Does this practice highlighted in the video demonstrate something you think should change? &nbsp;Explain why.</li>
	</ol>
	</li>
</ol>

<div style="background:#eee;border:1px solid #ccc;padding:5px 10px;">You can view your video submission by clicking the menu item on the left called <strong>&quot;Video Share&quot;.</strong></div>

<p><strong>Examples of Videos You Can Record</strong></p>

<ul>
	<li>What is going on in your service bay at 8:00 in the morning. &nbsp;</li>
	<li>Service Advisor performing a walk around with a customer prior to service.</li>
	<li>Be creative - show us something that might help the rest of the class, such as an innovative practice you are using in your service lane.</li>
</ul>

<div style="background:#eee;border:1px solid #ccc;padding:5px 10px;"><strong>Once your video is uploaded (you will see a &quot;success&quot; message), then mark this item complete to help YOU track where you are in the course. &nbsp;</strong></div>
]]></lessonInstructions><type><![CDATA[HTML]]></type><htmlContent><![CDATA[<p><a href="https://script.google.com/macros/s/AKfycbw9KzLFvqZm5fJLxogx7eEN2L5x6zFtdnUrsM6yIdnbCTKfyZpq/exec" onclick="window.open(this.href, '', 'resizable=yes,status=no,location=no,toolbar=no,menubar=no,fullscreen=no,scrollbars=no,dependent=no,width=500,height=500'); return false;"><img alt="Click here to upload" src="/repository/filedownload/2160" style="border-width: 0px; border-style: solid; margin: 10px; float: left; width: 150px; height: 50px;" /></a></p>
]]></htmlContent></lessonItem></lesson>
