{"metadata":{"generator":"Captivate","generatorVersion":"9.0.2","schemaVersion":"","author":"author","title":"","description":"project description","email":"","website":"","tags":"","thumbnail":"","source":"assets","durationInFrames":4839,"frameRate":30,"totalSlides":49,"width":995,"height":627,"responsive":false,"scalable":false,"launchFile":"index_scorm.html"},"contentStructure":[{"id":"si1702","class":"TODO::Senthil","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si5983","class":"TODO::Senthil","roles":{}},{"id":"Button_1","class":"TODO::Senthil","instance":"Button_1","roles":{"click":{"subtype":"button"}}},{"id":"si5325","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si5357","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"Title_AutoShape_3","class":"TODO::Senthil","instance":"Title_AutoShape_3","title":"Working with Employee Templates   How To Guide ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Slide5182","class":"Normal Slide","instance":"","thumbnail":"","children":["si1702","si5983","Button_1","si5325","si5357"],"roles":{"slide":{"durationInFrames":93},"navigation":{"navid":"Slide5182"}}},{"id":"si7567","class":"TODO::Senthil","roles":{}},{"id":"si7569","class":"TODO::Senthil","title":"Slide $$cpInfoCurrentSlide$$  ","roles":{"textData":{}}},{"id":"Text_Caption_3","class":"TODO::Senthil","instance":"Text_Caption_3","title":"Employee Templates allow you to set up a specific shift availability and apply it to multiple agents at one time.    Using an Employee Template where multiple agents share the same start/end times and working days eliminates having to enter this same information into each agent’s availability/preference profile.  A full template is used for a standard set of availability settings that apply to all fields. A partial template can be used to change specific availability settings.    For example, a full template could be used to set up a new agent with availability and scheduling settings that are shared across the contact center, then a partial template would be used to change settings that are specific to that employee’s team (Available for Non-call, for example). ","roles":{"textData":{}}},{"id":"Button_3","class":"TODO::Senthil","instance":"Button_3","roles":{"click":{"subtype":"button"}}},{"id":"si6980","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si6994","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"Slide7006","class":"Normal Slide","instance":"","thumbnail":"","children":["si7567","si7569","Text_Caption_3","Button_3","si6980","si6994"],"roles":{"slide":{"durationInFrames":105},"navigation":{"navid":"Slide7006"}}},{"id":"si7579","class":"TODO::Senthil","roles":{}},{"id":"si7581","class":"TODO::Senthil","title":"Slide $$cpInfoCurrentSlide$$  ","roles":{"textData":{}}},{"id":"Image_3","class":"TODO::Senthil","instance":"Image_3","roles":{}},{"id":"Text_Caption_7","class":"TODO::Senthil","instance":"Text_Caption_7","title":"Select Employees from the side menu. ","roles":{"textData":{}}},{"id":"SmartShape_3","class":"TODO::Senthil","instance":"SmartShape_3","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Button_5","class":"TODO::Senthil","instance":"Button_5","roles":{"click":{"subtype":"button"}}},{"id":"si7288","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si7301","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"Slide7313","class":"Normal Slide","instance":"","thumbnail":"","children":["si7579","si7581","Image_3","Text_Caption_7","SmartShape_3","Button_5","si7288","si7301"],"roles":{"slide":{"durationInFrames":93},"navigation":{"navid":"Slide7313"}}},{"id":"si7585","class":"TODO::Senthil","roles":{}},{"id":"si7587","class":"TODO::Senthil","title":"Slide $$cpInfoCurrentSlide$$  ","roles":{"textData":{}}},{"id":"Image_4","class":"TODO::Senthil","instance":"Image_4","roles":{}},{"id":"Text_Caption_8","class":"TODO::Senthil","instance":"Text_Caption_8","title":"Click on Employee Templates. ","roles":{"textData":{}}},{"id":"SmartShape_4","class":"TODO::Senthil","instance":"SmartShape_4","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Button_6","class":"TODO::Senthil","instance":"Button_6","roles":{"click":{"subtype":"button"}}},{"id":"si7428","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si7441","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"Slide7453","class":"Normal Slide","instance":"","thumbnail":"","children":["si7585","si7587","Image_4","Text_Caption_8","SmartShape_4","Button_6","si7428","si7441"],"roles":{"slide":{"durationInFrames":93},"navigation":{"navid":"Slide7453"}}},{"id":"si7591","class":"TODO::Senthil","roles":{}},{"id":"si7593","class":"TODO::Senthil","title":"Slide $$cpInfoCurrentSlide$$  ","roles":{"textData":{}}},{"id":"Image_157","class":"TODO::Senthil","instance":"Image_157","roles":{}},{"id":"Image_200","class":"TODO::Senthil","instance":"Image_200","roles":{}},{"id":"Button_7","class":"TODO::Senthil","instance":"Button_7","roles":{"click":{"subtype":"button"}}},{"id":"si7512","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si7525","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"Text_Caption_9","class":"TODO::Senthil","instance":"Text_Caption_9","title":"The Employee Template screen opens. ","roles":{"textData":{}}},{"id":"Slide7566","class":"Normal Slide","instance":"","thumbnail":"","children":["si7591","si7593","Image_157","Image_200","Button_7","si7512","si7525","Text_Caption_9"],"roles":{"slide":{"durationInFrames":90},"navigation":{"navid":"Slide7566"}}},{"id":"si10418","class":"TODO::Senthil","roles":{}},{"id":"si10420","class":"TODO::Senthil","title":"Slide $$cpInfoCurrentSlide$$  ","roles":{"textData":{}}},{"id":"Text_Caption_38","class":"TODO::Senthil","instance":"Text_Caption_38","title":"Create a new Employee Template ","roles":{"textData":{}}},{"id":"Button_38","class":"TODO::Senthil","instance":"Button_38","roles":{"click":{"subtype":"button"}}},{"id":"si12647","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si12680","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"Slide10406","class":"Normal Slide","instance":"","thumbnail":"","children":["si10418","si10420","Text_Caption_38","Button_38","si12647","si12680"],"roles":{"slide":{"durationInFrames":93},"navigation":{"navid":"Slide10406"}}},{"id":"si12947","class":"TODO::Senthil","roles":{}},{"id":"si12949","class":"TODO::Senthil","title":"Slide $$cpInfoCurrentSlide$$  ","roles":{"textData":{}}},{"id":"Image_156","class":"TODO::Senthil","instance":"Image_156","roles":{}},{"id":"Image_199","class":"TODO::Senthil","instance":"Image_199","roles":{}},{"id":"Button_39","class":"TODO::Senthil","instance":"Button_39","roles":{"click":{"subtype":"button"}}},{"id":"si12859","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si12872","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"SmartShape_36","class":"TODO::Senthil","instance":"SmartShape_36","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_62","class":"TODO::Senthil","instance":"Text_Caption_62","title":"The top part of the screen contains general information about the template. ","roles":{"textData":{}}},{"id":"Slide12946","class":"Normal Slide","instance":"","thumbnail":"","children":["si12947","si12949","Image_156","Image_199","Button_39","si12859","si12872","SmartShape_36","Text_Caption_62"],"roles":{"slide":{"durationInFrames":90},"navigation":{"navid":"Slide12946"}}},{"id":"si7722","class":"TODO::Senthil","roles":{}},{"id":"si7724","class":"TODO::Senthil","title":"Slide $$cpInfoCurrentSlide$$  ","roles":{"textData":{}}},{"id":"Image_158","class":"TODO::Senthil","instance":"Image_158","roles":{}},{"id":"Button_8","class":"TODO::Senthil","instance":"Button_8","roles":{"click":{"subtype":"button"}}},{"id":"si7667","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si7680","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"Text_Caption_10","class":"TODO::Senthil","instance":"Text_Caption_10","title":"To create a new Employee Template, click on New. ","roles":{"textData":{}}},{"id":"SmartShape_5","class":"TODO::Senthil","instance":"SmartShape_5","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Slide7721","class":"Normal Slide","instance":"","thumbnail":"","children":["si7722","si7724","Image_158","Button_8","si7667","si7680","Text_Caption_10","SmartShape_5"],"roles":{"slide":{"durationInFrames":90},"navigation":{"navid":"Slide7721"}}},{"id":"si7899","class":"TODO::Senthil","roles":{}},{"id":"si7901","class":"TODO::Senthil","title":"Slide $$cpInfoCurrentSlide$$  ","roles":{"textData":{}}},{"id":"Image_128","class":"TODO::Senthil","instance":"Image_128","roles":{}},{"id":"Image_159","class":"TODO::Senthil","instance":"Image_159","roles":{}},{"id":"Button_9","class":"TODO::Senthil","instance":"Button_9","roles":{"click":{"subtype":"button"}}},{"id":"si7815","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si7828","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"Text_Animation_2","class":"TODO::Senthil","instance":"Text_Animation_2","roles":{}},{"id":"SmartShape_7","class":"TODO::Senthil","instance":"SmartShape_7","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Animation_1","class":"TODO::Senthil","instance":"Text_Animation_1","roles":{}},{"id":"SmartShape_6","class":"TODO::Senthil","instance":"SmartShape_6","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_11","class":"TODO::Senthil","instance":"Text_Caption_11","title":"The template information fields clear.  Enter a Template Name and Description. ","roles":{"textData":{}}},{"id":"Slide7898","class":"Normal Slide","instance":"","thumbnail":"","children":["si7899","si7901","Image_128","Image_159","Button_9","si7815","si7828","SmartShape_7","SmartShape_6","Text_Caption_11"],"roles":{"slide":{"durationInFrames":207},"navigation":{"navid":"Slide7898"}}},{"id":"si8142","class":"TODO::Senthil","roles":{}},{"id":"si8144","class":"TODO::Senthil","title":"Slide $$cpInfoCurrentSlide$$  ","roles":{"textData":{}}},{"id":"Image_127","class":"TODO::Senthil","instance":"Image_127","roles":{}},{"id":"Image_161","class":"TODO::Senthil","instance":"Image_161","roles":{}},{"id":"Button_10","class":"TODO::Senthil","instance":"Button_10","roles":{"click":{"subtype":"button"}}},{"id":"si8035","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si8048","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"SmartShape_9","class":"TODO::Senthil","instance":"SmartShape_9","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_13","class":"TODO::Senthil","instance":"Text_Caption_13","title":"Enter an Employee Team in the Employee Team field if desired, or leave the field blank. ","roles":{"textData":{}}},{"id":"Text_Animation_5","class":"TODO::Senthil","instance":"Text_Animation_5","roles":{}},{"id":"Text_Caption_16","class":"TODO::Senthil","instance":"Text_Caption_16","title":"Note: This is a free-form field. It can be used as a filter in reports. ","roles":{"textData":{}}},{"id":"Slide8141","class":"Normal Slide","instance":"","thumbnail":"","children":["si8142","si8144","Image_127","Image_161","Button_10","si8035","si8048","SmartShape_9","Text_Caption_13","Text_Caption_16"],"roles":{"slide":{"durationInFrames":150},"navigation":{"navid":"Slide8141"}}},{"id":"si8354","class":"TODO::Senthil","roles":{}},{"id":"si8356","class":"TODO::Senthil","title":"Slide $$cpInfoCurrentSlide$$  ","roles":{"textData":{}}},{"id":"Image_129","class":"TODO::Senthil","instance":"Image_129","roles":{}},{"id":"Image_162","class":"TODO::Senthil","instance":"Image_162","roles":{}},{"id":"Button_11","class":"TODO::Senthil","instance":"Button_11","roles":{"click":{"subtype":"button"}}},{"id":"si8270","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si8283","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"SmartShape_10","class":"TODO::Senthil","instance":"SmartShape_10","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_14","class":"TODO::Senthil","instance":"Text_Caption_14","title":"Enter an Hourly Rate or type 0 in the Hourly Rate field. ","roles":{"textData":{}}},{"id":"Text_Animation_7","class":"TODO::Senthil","instance":"Text_Animation_7","roles":{}},{"id":"Slide8353","class":"Normal Slide","instance":"","thumbnail":"","children":["si8354","si8356","Image_129","Image_162","Button_11","si8270","si8283","SmartShape_10","Text_Caption_14"],"roles":{"slide":{"durationInFrames":90},"navigation":{"navid":"Slide8353"}}},{"id":"si8508","class":"TODO::Senthil","roles":{}},{"id":"si8510","class":"TODO::Senthil","title":"Slide $$cpInfoCurrentSlide$$  ","roles":{"textData":{}}},{"id":"Image_130","class":"TODO::Senthil","instance":"Image_130","roles":{}},{"id":"Image_163","class":"TODO::Senthil","instance":"Image_163","roles":{}},{"id":"Button_12","class":"TODO::Senthil","instance":"Button_12","roles":{"click":{"subtype":"button"}}},{"id":"si8430","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si8443","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"Text_Caption_15","class":"TODO::Senthil","instance":"Text_Caption_15","title":"Select a site from the Site pull-down menu. ","roles":{"textData":{}}},{"id":"SmartShape_11","class":"TODO::Senthil","instance":"SmartShape_11","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Slide8507","class":"Normal Slide","instance":"","thumbnail":"","children":["si8508","si8510","Image_130","Image_163","Button_12","si8430","si8443","Text_Caption_15","SmartShape_11"],"roles":{"slide":{"durationInFrames":90},"navigation":{"navid":"Slide8507"}}},{"id":"si9239","class":"TODO::Senthil","roles":{}},{"id":"si9241","class":"TODO::Senthil","title":"Slide $$cpInfoCurrentSlide$$  ","roles":{"textData":{}}},{"id":"Image_171","class":"TODO::Senthil","instance":"Image_171","roles":{}},{"id":"Image_201","class":"TODO::Senthil","instance":"Image_201","roles":{}},{"id":"Button_17","class":"TODO::Senthil","instance":"Button_17","roles":{"click":{"subtype":"button"}}},{"id":"si9151","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si9164","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"Text_Caption_23","class":"TODO::Senthil","instance":"Text_Caption_23","title":"The top part of the Availability/Preferences section lists the hours the employee is available. ","roles":{"textData":{}}},{"id":"SmartShape_14","class":"TODO::Senthil","instance":"SmartShape_14","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Slide9238","class":"Normal Slide","instance":"","thumbnail":"","children":["si9239","si9241","Image_171","Image_201","Button_17","si9151","si9164","Text_Caption_23","SmartShape_14"],"roles":{"slide":{"durationInFrames":90},"navigation":{"navid":"Slide9238"}}},{"id":"si8662","class":"TODO::Senthil","roles":{}},{"id":"si8664","class":"TODO::Senthil","title":"Slide $$cpInfoCurrentSlide$$  ","roles":{"textData":{}}},{"id":"Image_172","class":"TODO::Senthil","instance":"Image_172","roles":{}},{"id":"Button_13","class":"TODO::Senthil","instance":"Button_13","roles":{"click":{"subtype":"button"}}},{"id":"si8584","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si8597","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"Text_Caption_17","class":"TODO::Senthil","instance":"Text_Caption_17","title":"Enter the availability details for the template. (The next two slides explain what the Availability fields mean.) ","roles":{"textData":{}}},{"id":"Text_Caption_85","class":"TODO::Senthil","instance":"Text_Caption_85","title":"NOTE: The Target/Month fields are only used when generating a monthly roster. ","roles":{"textData":{}}},{"id":"Slide8661","class":"Normal Slide","instance":"","thumbnail":"","children":["si8662","si8664","Image_172","Button_13","si8584","si8597","Text_Caption_17","Text_Caption_85"],"roles":{"slide":{"durationInFrames":90},"navigation":{"navid":"Slide8661"}}},{"id":"si8917","class":"TODO::Senthil","roles":{}},{"id":"si8919","class":"TODO::Senthil","title":"Slide $$cpInfoCurrentSlide$$  ","roles":{"textData":{}}},{"id":"Button_14","class":"TODO::Senthil","instance":"Button_14","roles":{"click":{"subtype":"button"}}},{"id":"si8749","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si8762","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"Text_Caption_19","class":"TODO::Senthil","instance":"Text_Caption_19","title":"Availability Details Fields ","roles":{"textData":{}}},{"id":"Image_96","class":"TODO::Senthil","instance":"Image_96","roles":{}},{"id":"Slide8803","class":"Normal Slide","instance":"","thumbnail":"","children":["si8917","si8919","Button_14","si8749","si8762","Text_Caption_19","Image_96"],"roles":{"slide":{"durationInFrames":90},"navigation":{"navid":"Slide8803"}}},{"id":"si8923","class":"TODO::Senthil","roles":{}},{"id":"si8925","class":"TODO::Senthil","title":"Slide $$cpInfoCurrentSlide$$  ","roles":{"textData":{}}},{"id":"Button_15","class":"TODO::Senthil","instance":"Button_15","roles":{"click":{"subtype":"button"}}},{"id":"si8862","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si8875","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"Text_Caption_20","class":"TODO::Senthil","instance":"Text_Caption_20","title":"Availability Details Fields ","roles":{"textData":{}}},{"id":"Image_97","class":"TODO::Senthil","instance":"Image_97","roles":{}},{"id":"Slide8916","class":"Normal Slide","instance":"","thumbnail":"","children":["si8923","si8925","Button_15","si8862","si8875","Text_Caption_20","Image_97"],"roles":{"slide":{"durationInFrames":90},"navigation":{"navid":"Slide8916"}}},{"id":"si9403","class":"TODO::Senthil","roles":{}},{"id":"si9405","class":"TODO::Senthil","title":"Slide $$cpInfoCurrentSlide$$  ","roles":{"textData":{}}},{"id":"Image_173","class":"TODO::Senthil","instance":"Image_173","roles":{}},{"id":"Image_203","class":"TODO::Senthil","instance":"Image_203","roles":{}},{"id":"Button_18","class":"TODO::Senthil","instance":"Button_18","roles":{"click":{"subtype":"button"}}},{"id":"si9315","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si9328","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"SmartShape_15","class":"TODO::Senthil","instance":"SmartShape_15","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_25","class":"TODO::Senthil","instance":"Text_Caption_25","title":"The bottom part of the Availability/Preferences section lists the employee’s scheduling preferences. ","roles":{"textData":{}}},{"id":"Slide9402","class":"Normal Slide","instance":"","thumbnail":"","children":["si9403","si9405","Image_173","Image_203","Button_18","si9315","si9328","SmartShape_15","Text_Caption_25"],"roles":{"slide":{"durationInFrames":90},"navigation":{"navid":"Slide9402"}}},{"id":"si9663","class":"TODO::Senthil","roles":{}},{"id":"si9665","class":"TODO::Senthil","title":"Slide $$cpInfoCurrentSlide$$  ","roles":{"textData":{}}},{"id":"Image_174","class":"TODO::Senthil","instance":"Image_174","roles":{}},{"id":"Button_20","class":"TODO::Senthil","instance":"Button_20","roles":{"click":{"subtype":"button"}}},{"id":"si9604","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si9617","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"Text_Caption_28","class":"TODO::Senthil","instance":"Text_Caption_28","title":"Enter the Preference details for the template. (The next slide explains what the Preference fields mean.) ","roles":{"textData":{}}},{"id":"Text_Caption_29","class":"TODO::Senthil","instance":"Text_Caption_29","title":"NOTE: The Start Time, Variance and Lunch Start fields are not used by the roster generation module. ","roles":{"textData":{}}},{"id":"Slide9662","class":"Normal Slide","instance":"","thumbnail":"","children":["si9663","si9665","Image_174","Button_20","si9604","si9617","Text_Caption_28","Text_Caption_29"],"roles":{"slide":{"durationInFrames":90},"navigation":{"navid":"Slide9662"}}},{"id":"si9534","class":"TODO::Senthil","roles":{}},{"id":"si9536","class":"TODO::Senthil","title":"Slide $$cpInfoCurrentSlide$$  ","roles":{"textData":{}}},{"id":"Button_19","class":"TODO::Senthil","instance":"Button_19","roles":{"click":{"subtype":"button"}}},{"id":"si9479","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si9492","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"Text_Caption_27","class":"TODO::Senthil","instance":"Text_Caption_27","title":"Preference Fields ","roles":{"textData":{}}},{"id":"Image_99","class":"TODO::Senthil","instance":"Image_99","roles":{}},{"id":"Slide9533","class":"Normal Slide","instance":"","thumbnail":"","children":["si9534","si9536","Button_19","si9479","si9492","Text_Caption_27","Image_99"],"roles":{"slide":{"durationInFrames":90},"navigation":{"navid":"Slide9533"}}},{"id":"si9814","class":"TODO::Senthil","roles":{}},{"id":"si9816","class":"TODO::Senthil","title":"Slide $$cpInfoCurrentSlide$$  ","roles":{"textData":{}}},{"id":"Image_175","class":"TODO::Senthil","instance":"Image_175","roles":{}},{"id":"Button_21","class":"TODO::Senthil","instance":"Button_21","roles":{"click":{"subtype":"button"}}},{"id":"si9736","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si9749","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"SmartShape_16","class":"TODO::Senthil","instance":"SmartShape_16","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_30","class":"TODO::Senthil","instance":"Text_Caption_30","title":"The very bottom part of the Availability/Preferences tab lists additional scheduling information. ","roles":{"textData":{}}},{"id":"Slide9813","class":"Normal Slide","instance":"","thumbnail":"","children":["si9814","si9816","Image_175","Button_21","si9736","si9749","SmartShape_16","Text_Caption_30"],"roles":{"slide":{"durationInFrames":90},"navigation":{"navid":"Slide9813"}}},{"id":"si9945","class":"TODO::Senthil","roles":{}},{"id":"si9947","class":"TODO::Senthil","title":"Slide $$cpInfoCurrentSlide$$  ","roles":{"textData":{}}},{"id":"Button_22","class":"TODO::Senthil","instance":"Button_22","roles":{"click":{"subtype":"button"}}},{"id":"si9886","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si9899","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"Text_Caption_31","class":"TODO::Senthil","instance":"Text_Caption_31","title":"Enter the Max # of days scheduled in a row and in a week.  ","roles":{"textData":{}}},{"id":"Image_29","class":"TODO::Senthil","instance":"Image_29","roles":{}},{"id":"SmartShape_57","class":"TODO::Senthil","instance":"SmartShape_57","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Slide9944","class":"Normal Slide","instance":"","thumbnail":"","children":["si9945","si9947","Button_22","si9886","si9899","Text_Caption_31","Image_29","SmartShape_57"],"roles":{"slide":{"durationInFrames":90},"navigation":{"navid":"Slide9944"}}},{"id":"si13313","class":"TODO::Senthil","roles":{}},{"id":"si13315","class":"TODO::Senthil","title":"Slide $$cpInfoCurrentSlide$$  ","roles":{"textData":{}}},{"id":"Button_40","class":"TODO::Senthil","instance":"Button_40","roles":{"click":{"subtype":"button"}}},{"id":"si13247","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si13260","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"Text_Caption_66","class":"TODO::Senthil","instance":"Text_Caption_66","title":"Select Use as Default Template, Available for Non-Call and a Skill Team if desired.  (The next slide explains what this section’s fields mean.) ","roles":{"textData":{}}},{"id":"Image_81","class":"TODO::Senthil","instance":"Image_81","roles":{}},{"id":"SmartShape_58","class":"TODO::Senthil","instance":"SmartShape_58","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_67","class":"TODO::Senthil","instance":"Text_Caption_67","title":"Note: Skill Team can be left blank if the template will apply to multiple agents on different teams. ","roles":{"textData":{}}},{"id":"Slide13312","class":"Normal Slide","instance":"","thumbnail":"","children":["si13313","si13315","Button_40","si13247","si13260","Text_Caption_66","Image_81","SmartShape_58","Text_Caption_67"],"roles":{"slide":{"durationInFrames":120},"navigation":{"navid":"Slide13312"}}},{"id":"si10076","class":"TODO::Senthil","roles":{}},{"id":"si10078","class":"TODO::Senthil","title":"Slide $$cpInfoCurrentSlide$$  ","roles":{"textData":{}}},{"id":"Button_23","class":"TODO::Senthil","instance":"Button_23","roles":{"click":{"subtype":"button"}}},{"id":"si10021","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si10034","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"Text_Caption_33","class":"TODO::Senthil","instance":"Text_Caption_33","title":"Additional Scheduling Fields ","roles":{"textData":{}}},{"id":"Image_100","class":"TODO::Senthil","instance":"Image_100","roles":{}},{"id":"Slide10075","class":"Normal Slide","instance":"","thumbnail":"","children":["si10076","si10078","Button_23","si10021","si10034","Text_Caption_33","Image_100"],"roles":{"slide":{"durationInFrames":90},"navigation":{"navid":"Slide10075"}}},{"id":"si10240","class":"TODO::Senthil","roles":{}},{"id":"si10242","class":"TODO::Senthil","title":"Slide $$cpInfoCurrentSlide$$  ","roles":{"textData":{}}},{"id":"Image_176","class":"TODO::Senthil","instance":"Image_176","roles":{}},{"id":"Button_24","class":"TODO::Senthil","instance":"Button_24","roles":{"click":{"subtype":"button"}}},{"id":"si10162","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si10175","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"SmartShape_17","class":"TODO::Senthil","instance":"SmartShape_17","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_35","class":"TODO::Senthil","instance":"Text_Caption_35","title":"After entering all the template information, click Save. ","roles":{"textData":{}}},{"id":"Slide10239","class":"Normal Slide","instance":"","thumbnail":"","children":["si10240","si10242","Image_176","Button_24","si10162","si10175","SmartShape_17","Text_Caption_35"],"roles":{"slide":{"durationInFrames":90},"navigation":{"navid":"Slide10239"}}},{"id":"si10388","class":"TODO::Senthil","roles":{}},{"id":"si10390","class":"TODO::Senthil","title":"Slide $$cpInfoCurrentSlide$$  ","roles":{"textData":{}}},{"id":"Image_178","class":"TODO::Senthil","instance":"Image_178","roles":{}},{"id":"Button_25","class":"TODO::Senthil","instance":"Button_25","roles":{"click":{"subtype":"button"}}},{"id":"si10310","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si10323","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"SmartShape_18","class":"TODO::Senthil","instance":"SmartShape_18","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_36","class":"TODO::Senthil","instance":"Text_Caption_36","title":"A confirmation message appears at the bottom of the screen. ","roles":{"textData":{}}},{"id":"Slide10387","class":"Normal Slide","instance":"","thumbnail":"","children":["si10388","si10390","Image_178","Button_25","si10310","si10323","SmartShape_18","Text_Caption_36"],"roles":{"slide":{"durationInFrames":90},"navigation":{"navid":"Slide10387"}}},{"id":"si15951","class":"TODO::Senthil","roles":{}},{"id":"si15953","class":"TODO::Senthil","title":"Slide $$cpInfoCurrentSlide$$  ","roles":{"textData":{}}},{"id":"Image_179","class":"TODO::Senthil","instance":"Image_179","roles":{}},{"id":"Button_54","class":"TODO::Senthil","instance":"Button_54","roles":{"click":{"subtype":"button"}}},{"id":"si15865","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si15878","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"SmartShape_56","class":"TODO::Senthil","instance":"SmartShape_56","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_87","class":"TODO::Senthil","instance":"Text_Caption_87","title":"Note: The Non-call tab is covered in a different training module. ","roles":{"textData":{}}},{"id":"Slide15950","class":"Normal Slide","instance":"","thumbnail":"","children":["si15951","si15953","Image_179","Button_54","si15865","si15878","SmartShape_56","Text_Caption_87"],"roles":{"slide":{"durationInFrames":90},"navigation":{"navid":"Slide15950"}}},{"id":"si10486","class":"TODO::Senthil","roles":{}},{"id":"si10488","class":"TODO::Senthil","title":"Slide $$cpInfoCurrentSlide$$  ","roles":{"textData":{}}},{"id":"Text_Caption_39","class":"TODO::Senthil","instance":"Text_Caption_39","title":"Assign an Employee Template ","roles":{"textData":{}}},{"id":"Button_47","class":"TODO::Senthil","instance":"Button_47","roles":{"click":{"subtype":"button"}}},{"id":"si14430","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si14463","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"Slide10485","class":"Normal Slide","instance":"","thumbnail":"","children":["si10486","si10488","Text_Caption_39","Button_47","si14430","si14463"],"roles":{"slide":{"durationInFrames":153},"navigation":{"navid":"Slide10485"}}},{"id":"si14927","class":"TODO::Senthil","roles":{}},{"id":"si14929","class":"TODO::Senthil","title":"Slide $$cpInfoCurrentSlide$$  ","roles":{"textData":{}}},{"id":"Image_182","class":"TODO::Senthil","instance":"Image_182","roles":{}},{"id":"Button_50","class":"TODO::Senthil","instance":"Button_50","roles":{"click":{"subtype":"button"}}},{"id":"si14841","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si14854","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"Text_Caption_80","class":"TODO::Senthil","instance":"Text_Caption_80","title":"There are two places where you can assign a template to an employee. You can assign from the Availability/Preferences screen when editing the employee or on the employee list screen. ","roles":{"textData":{}}},{"id":"Image_109","class":"TODO::Senthil","instance":"Image_109","roles":{}},{"id":"SmartShape_48","class":"TODO::Senthil","instance":"SmartShape_48","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_50","class":"TODO::Senthil","instance":"SmartShape_50","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Slide14926","class":"Normal Slide","instance":"","thumbnail":"","children":["si14927","si14929","Image_182","Button_50","si14841","si14854","Text_Caption_80","Image_109","SmartShape_48","SmartShape_50"],"roles":{"slide":{"durationInFrames":150},"navigation":{"navid":"Slide14926"}}},{"id":"si15581","class":"TODO::Senthil","roles":{}},{"id":"si15583","class":"TODO::Senthil","title":"Slide $$cpInfoCurrentSlide$$  ","roles":{"textData":{}}},{"id":"Image_183","class":"TODO::Senthil","instance":"Image_183","roles":{}},{"id":"Button_53","class":"TODO::Senthil","instance":"Button_53","roles":{"click":{"subtype":"button"}}},{"id":"si15490","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si15503","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"Text_Caption_84","class":"TODO::Senthil","instance":"Text_Caption_84","title":"On the employee list screen, click on the employee’s row,  select a template from the Employee Template menu, then click Save. ","roles":{"textData":{}}},{"id":"SmartShape_54","class":"TODO::Senthil","instance":"SmartShape_54","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_55","class":"TODO::Senthil","instance":"SmartShape_55","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Slide15580","class":"Normal Slide","instance":"","thumbnail":"","children":["si15581","si15583","Image_183","Button_53","si15490","si15503","Text_Caption_84","SmartShape_54","SmartShape_55"],"roles":{"slide":{"durationInFrames":90},"navigation":{"navid":"Slide15580"}}},{"id":"si15378","class":"TODO::Senthil","roles":{}},{"id":"si15380","class":"TODO::Senthil","title":"Slide $$cpInfoCurrentSlide$$  ","roles":{"textData":{}}},{"id":"Image_113","class":"TODO::Senthil","instance":"Image_113","roles":{}},{"id":"Button_52","class":"TODO::Senthil","instance":"Button_52","roles":{"click":{"subtype":"button"}}},{"id":"si15281","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si15294","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"Text_Caption_83","class":"TODO::Senthil","instance":"Text_Caption_83","title":"On the Availability/Preferences screen when editing an employee, select a template from the Emp Template menu, then click Save. ","roles":{"textData":{}}},{"id":"SmartShape_51","class":"TODO::Senthil","instance":"SmartShape_51","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_53","class":"TODO::Senthil","instance":"SmartShape_53","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Slide15377","class":"Normal Slide","instance":"","thumbnail":"","children":["si15378","si15380","Image_113","Button_52","si15281","si15294","Text_Caption_83","SmartShape_51","SmartShape_53"],"roles":{"slide":{"durationInFrames":90},"navigation":{"navid":"Slide15377"}}},{"id":"si14771","class":"TODO::Senthil","roles":{}},{"id":"si14773","class":"TODO::Senthil","title":"Slide $$cpInfoCurrentSlide$$  ","roles":{"textData":{}}},{"id":"Text_Caption_79","class":"TODO::Senthil","instance":"Text_Caption_79","title":"Modify an Employee Template ","roles":{"textData":{}}},{"id":"Button_49","class":"TODO::Senthil","instance":"Button_49","roles":{"click":{"subtype":"button"}}},{"id":"si14744","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si14758","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"Slide14770","class":"Normal Slide","instance":"","thumbnail":"","children":["si14771","si14773","Text_Caption_79","Button_49","si14744","si14758"],"roles":{"slide":{"durationInFrames":153},"navigation":{"navid":"Slide14770"}}},{"id":"si10634","class":"TODO::Senthil","roles":{}},{"id":"si10636","class":"TODO::Senthil","title":"Slide $$cpInfoCurrentSlide$$  ","roles":{"textData":{}}},{"id":"Image_184","class":"TODO::Senthil","instance":"Image_184","roles":{}},{"id":"Button_26","class":"TODO::Senthil","instance":"Button_26","roles":{"click":{"subtype":"button"}}},{"id":"si10550","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si10563","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"Text_Caption_40","class":"TODO::Senthil","instance":"Text_Caption_40","title":"To modify an Employee Template, select it from the Template Name pull-down menu. ","roles":{"textData":{}}},{"id":"SmartShape_19","class":"TODO::Senthil","instance":"SmartShape_19","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Slide10633","class":"Normal Slide","instance":"","thumbnail":"","children":["si10634","si10636","Image_184","Button_26","si10550","si10563","Text_Caption_40","SmartShape_19"],"roles":{"slide":{"durationInFrames":90},"navigation":{"navid":"Slide10633"}}},{"id":"si10810","class":"TODO::Senthil","roles":{}},{"id":"si10812","class":"TODO::Senthil","title":"Slide $$cpInfoCurrentSlide$$  ","roles":{"textData":{}}},{"id":"Image_185","class":"TODO::Senthil","instance":"Image_185","roles":{}},{"id":"Button_27","class":"TODO::Senthil","instance":"Button_27","roles":{"click":{"subtype":"button"}}},{"id":"si10722","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si10735","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"Text_Caption_42","class":"TODO::Senthil","instance":"Text_Caption_42","title":"Make the required changes, then click Save. Note: All fields can be modified except for the template name. ","roles":{"textData":{}}},{"id":"SmartShape_21","class":"TODO::Senthil","instance":"SmartShape_21","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_78","class":"TODO::Senthil","instance":"Text_Caption_78","title":"You only need to enter values in the fields you want to change. Fields that are left blank will not update their existing availability setting. ","roles":{"textData":{}}},{"id":"Slide10809","class":"Normal Slide","instance":"","thumbnail":"","children":["si10810","si10812","Image_185","Button_27","si10722","si10735","Text_Caption_42","SmartShape_21","Text_Caption_78"],"roles":{"slide":{"durationInFrames":90},"navigation":{"navid":"Slide10809"}}},{"id":"si10989","class":"TODO::Senthil","roles":{}},{"id":"si10991","class":"TODO::Senthil","title":"Slide $$cpInfoCurrentSlide$$  ","roles":{"textData":{}}},{"id":"Image_186","class":"TODO::Senthil","instance":"Image_186","roles":{}},{"id":"Button_28","class":"TODO::Senthil","instance":"Button_28","roles":{"click":{"subtype":"button"}}},{"id":"si10911","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si10924","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"Text_Caption_44","class":"TODO::Senthil","instance":"Text_Caption_44","title":"A confirmation message appears. ","roles":{"textData":{}}},{"id":"SmartShape_22","class":"TODO::Senthil","instance":"SmartShape_22","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Slide10988","class":"Normal Slide","instance":"","thumbnail":"","children":["si10989","si10991","Image_186","Button_28","si10911","si10924","Text_Caption_44","SmartShape_22"],"roles":{"slide":{"durationInFrames":90},"navigation":{"navid":"Slide10988"}}},{"id":"si11161","class":"TODO::Senthil","roles":{}},{"id":"si11163","class":"TODO::Senthil","title":"Slide $$cpInfoCurrentSlide$$  ","roles":{"textData":{}}},{"id":"Image_187","class":"TODO::Senthil","instance":"Image_187","roles":{}},{"id":"Button_29","class":"TODO::Senthil","instance":"Button_29","roles":{"click":{"subtype":"button"}}},{"id":"si11083","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si11096","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"Text_Caption_45","class":"TODO::Senthil","instance":"Text_Caption_45","title":"If agents are already assigned to the template, click Re-Apply to apply the changes to them. ","roles":{"textData":{}}},{"id":"SmartShape_27","class":"TODO::Senthil","instance":"SmartShape_27","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Slide11160","class":"Normal Slide","instance":"","thumbnail":"","children":["si11161","si11163","Image_187","Button_29","si11083","si11096","Text_Caption_45","SmartShape_27"],"roles":{"slide":{"durationInFrames":90},"navigation":{"navid":"Slide11160"}}},{"id":"si11292","class":"TODO::Senthil","roles":{}},{"id":"si11294","class":"TODO::Senthil","title":"Slide $$cpInfoCurrentSlide$$  ","roles":{"textData":{}}},{"id":"Image_188","class":"TODO::Senthil","instance":"Image_188","roles":{}},{"id":"Button_30","class":"TODO::Senthil","instance":"Button_30","roles":{"click":{"subtype":"button"}}},{"id":"si11237","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si11250","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"Text_Caption_46","class":"TODO::Senthil","instance":"Text_Caption_46","title":"A warning message will pop up. Click Re-Apply in the message window to apply the changes to the already-assigned agents. ","roles":{"textData":{}}},{"id":"SmartShape_25","class":"TODO::Senthil","instance":"SmartShape_25","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Slide11291","class":"Normal Slide","instance":"","thumbnail":"","children":["si11292","si11294","Image_188","Button_30","si11237","si11250","Text_Caption_46","SmartShape_25"],"roles":{"slide":{"durationInFrames":90},"navigation":{"navid":"Slide11291"}}},{"id":"si11863","class":"TODO::Senthil","roles":{}},{"id":"si11865","class":"TODO::Senthil","title":"Slide $$cpInfoCurrentSlide$$  ","roles":{"textData":{}}},{"id":"Image_189","class":"TODO::Senthil","instance":"Image_189","roles":{}},{"id":"Button_32","class":"TODO::Senthil","instance":"Button_32","roles":{"click":{"subtype":"button"}}},{"id":"si11643","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si11656","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"Text_Caption_48","class":"TODO::Senthil","instance":"Text_Caption_48","title":"After applying the changes to the existing agents, click Save. The new settings will apply the next time you generate a roster. ","roles":{"textData":{}}},{"id":"SmartShape_30","class":"TODO::Senthil","instance":"SmartShape_30","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Slide11720","class":"Normal Slide","instance":"","thumbnail":"","children":["si11863","si11865","Image_189","Button_32","si11643","si11656","Text_Caption_48","SmartShape_30"],"roles":{"slide":{"durationInFrames":90},"navigation":{"navid":"Slide11720"}}},{"id":"si11869","class":"TODO::Senthil","roles":{}},{"id":"si11871","class":"TODO::Senthil","title":"Slide $$cpInfoCurrentSlide$$  ","roles":{"textData":{}}},{"id":"Image_191","class":"TODO::Senthil","instance":"Image_191","roles":{}},{"id":"Button_33","class":"TODO::Senthil","instance":"Button_33","roles":{"click":{"subtype":"button"}}},{"id":"si11785","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si11798","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"Text_Caption_49","class":"TODO::Senthil","instance":"Text_Caption_49","title":"A confirmation message appears. ","roles":{"textData":{}}},{"id":"SmartShape_31","class":"TODO::Senthil","instance":"SmartShape_31","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Slide11862","class":"Normal Slide","instance":"","thumbnail":"","children":["si11869","si11871","Image_191","Button_33","si11785","si11798","Text_Caption_49","SmartShape_31"],"roles":{"slide":{"durationInFrames":90},"navigation":{"navid":"Slide11862"}}},{"id":"si11910","class":"TODO::Senthil","roles":{}},{"id":"si11912","class":"TODO::Senthil","title":"Slide $$cpInfoCurrentSlide$$  ","roles":{"textData":{}}},{"id":"Text_Caption_50","class":"TODO::Senthil","instance":"Text_Caption_50","title":"Delete an Employee Template ","roles":{"textData":{}}},{"id":"Button_41","class":"TODO::Senthil","instance":"Button_41","roles":{"click":{"subtype":"button"}}},{"id":"si13409","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si13442","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"Slide11909","class":"Normal Slide","instance":"","thumbnail":"","children":["si11910","si11912","Text_Caption_50","Button_41","si13409","si13442"],"roles":{"slide":{"durationInFrames":93},"navigation":{"navid":"Slide11909"}}},{"id":"si12068","class":"TODO::Senthil","roles":{}},{"id":"si12070","class":"TODO::Senthil","title":"Slide $$cpInfoCurrentSlide$$  ","roles":{"textData":{}}},{"id":"Image_192","class":"TODO::Senthil","instance":"Image_192","roles":{}},{"id":"Button_34","class":"TODO::Senthil","instance":"Button_34","roles":{"click":{"subtype":"button"}}},{"id":"si11980","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si11993","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"Text_Caption_51","class":"TODO::Senthil","instance":"Text_Caption_51","title":"To delete an Employee Template, select it from the Template Name pull-down menu. ","roles":{"textData":{}}},{"id":"SmartShape_32","class":"TODO::Senthil","instance":"SmartShape_32","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Slide12067","class":"Normal Slide","instance":"","thumbnail":"","children":["si12068","si12070","Image_192","Button_34","si11980","si11993","Text_Caption_51","SmartShape_32"],"roles":{"slide":{"durationInFrames":90},"navigation":{"navid":"Slide12067"}}},{"id":"si12216","class":"TODO::Senthil","roles":{}},{"id":"si12218","class":"TODO::Senthil","title":"Slide $$cpInfoCurrentSlide$$  ","roles":{"textData":{}}},{"id":"Image_193","class":"TODO::Senthil","instance":"Image_193","roles":{}},{"id":"Button_35","class":"TODO::Senthil","instance":"Button_35","roles":{"click":{"subtype":"button"}}},{"id":"si12138","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si12151","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"Text_Caption_53","class":"TODO::Senthil","instance":"Text_Caption_53","title":"Click Delete. ","roles":{"textData":{}}},{"id":"SmartShape_33","class":"TODO::Senthil","instance":"SmartShape_33","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Slide12215","class":"Normal Slide","instance":"","thumbnail":"","children":["si12216","si12218","Image_193","Button_35","si12138","si12151","Text_Caption_53","SmartShape_33"],"roles":{"slide":{"durationInFrames":90},"navigation":{"navid":"Slide12215"}}},{"id":"si12382","class":"TODO::Senthil","roles":{}},{"id":"si12384","class":"TODO::Senthil","title":"Slide $$cpInfoCurrentSlide$$  ","roles":{"textData":{}}},{"id":"Image_194","class":"TODO::Senthil","instance":"Image_194","roles":{}},{"id":"Button_36","class":"TODO::Senthil","instance":"Button_36","roles":{"click":{"subtype":"button"}}},{"id":"si12296","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si12309","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"SmartShape_34","class":"TODO::Senthil","instance":"SmartShape_34","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_55","class":"TODO::Senthil","instance":"Text_Caption_55","title":"A warning message pops up. Click Delete. ","roles":{"textData":{}}},{"id":"Slide12381","class":"Normal Slide","instance":"","thumbnail":"","children":["si12382","si12384","Image_194","Button_36","si12296","si12309","SmartShape_34","Text_Caption_55"],"roles":{"slide":{"durationInFrames":90},"navigation":{"navid":"Slide12381"}}},{"id":"si12554","class":"TODO::Senthil","roles":{}},{"id":"si12556","class":"TODO::Senthil","title":"Slide $$cpInfoCurrentSlide$$  ","roles":{"textData":{}}},{"id":"Image_195","class":"TODO::Senthil","instance":"Image_195","roles":{}},{"id":"Button_37","class":"TODO::Senthil","instance":"Button_37","roles":{"click":{"subtype":"button"}}},{"id":"si12460","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si12473","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"Text_Caption_57","class":"TODO::Senthil","instance":"Text_Caption_57","title":"The template is deleted. Any agents assigned to the template are set to None, but the  settings will continue to apply to those agents until they are assigned to another template.  ","roles":{"textData":{}}},{"id":"Text_Caption_58","class":"TODO::Senthil","instance":"Text_Caption_58","title":" ","roles":{"textData":{}}},{"id":"Text_Caption_88","class":"TODO::Senthil","instance":"Text_Caption_88","title":"Note: You will not see a confirmation message after deleting a template. ","roles":{"textData":{}}},{"id":"Slide12553","class":"Normal Slide","instance":"","thumbnail":"","children":["si12554","si12556","Image_195","Button_37","si12460","si12473","Text_Caption_57","Text_Caption_58","Text_Caption_88"],"roles":{"slide":{"durationInFrames":90},"navigation":{"navid":"Slide12553"}}},{"id":"si13585","class":"TODO::Senthil","roles":{}},{"id":"si13587","class":"TODO::Senthil","title":"Slide $$cpInfoCurrentSlide$$  ","roles":{"textData":{}}},{"id":"Text_Caption_68","class":"TODO::Senthil","instance":"Text_Caption_68","title":"The Clear Button ","roles":{"textData":{}}},{"id":"Button_42","class":"TODO::Senthil","instance":"Button_42","roles":{"click":{"subtype":"button"}}},{"id":"si13559","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si13572","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"Slide13584","class":"Normal Slide","instance":"","thumbnail":"","children":["si13585","si13587","Text_Caption_68","Button_42","si13559","si13572"],"roles":{"slide":{"durationInFrames":93},"navigation":{"navid":"Slide13584"}}},{"id":"si13711","class":"TODO::Senthil","roles":{}},{"id":"si13713","class":"TODO::Senthil","title":"Slide $$cpInfoCurrentSlide$$  ","roles":{"textData":{}}},{"id":"Image_84","class":"TODO::Senthil","instance":"Image_84","roles":{}},{"id":"Button_43","class":"TODO::Senthil","instance":"Button_43","roles":{"click":{"subtype":"button"}}},{"id":"si13654","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si13667","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"Text_Caption_69","class":"TODO::Senthil","instance":"Text_Caption_69","title":"The Clear button clears all default template values from the screen to give a clean slate when creating a new template. This is especially useful when creating a partial template. ","roles":{"textData":{}}},{"id":"Text_Caption_70","class":"TODO::Senthil","instance":"Text_Caption_70","title":" ","roles":{"textData":{}}},{"id":"SmartShape_37","class":"TODO::Senthil","instance":"SmartShape_37","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Slide13710","class":"Normal Slide","instance":"","thumbnail":"","children":["si13711","si13713","Image_84","Button_43","si13654","si13667","Text_Caption_69","Text_Caption_70","SmartShape_37"],"roles":{"slide":{"durationInFrames":90},"navigation":{"navid":"Slide13710"}}},{"id":"si13898","class":"TODO::Senthil","roles":{}},{"id":"si13900","class":"TODO::Senthil","title":"Slide $$cpInfoCurrentSlide$$  ","roles":{"textData":{}}},{"id":"Image_196","class":"TODO::Senthil","instance":"Image_196","roles":{}},{"id":"Button_44","class":"TODO::Senthil","instance":"Button_44","roles":{"click":{"subtype":"button"}}},{"id":"si13812","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si13825","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"Text_Caption_71","class":"TODO::Senthil","instance":"Text_Caption_71","title":"To use the Clear button, first click New to create a new template. ","roles":{"textData":{}}},{"id":"Text_Caption_72","class":"TODO::Senthil","instance":"Text_Caption_72","title":" ","roles":{"textData":{}}},{"id":"SmartShape_38","class":"TODO::Senthil","instance":"SmartShape_38","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Slide13897","class":"Normal Slide","instance":"","thumbnail":"","children":["si13898","si13900","Image_196","Button_44","si13812","si13825","Text_Caption_71","Text_Caption_72","SmartShape_38"],"roles":{"slide":{"durationInFrames":90},"navigation":{"navid":"Slide13897"}}},{"id":"si14058","class":"TODO::Senthil","roles":{}},{"id":"si14060","class":"TODO::Senthil","title":"Slide $$cpInfoCurrentSlide$$  ","roles":{"textData":{}}},{"id":"Image_197","class":"TODO::Senthil","instance":"Image_197","roles":{}},{"id":"Button_45","class":"TODO::Senthil","instance":"Button_45","roles":{"click":{"subtype":"button"}}},{"id":"si13972","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si13985","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"Text_Caption_73","class":"TODO::Senthil","instance":"Text_Caption_73","title":"A new template opens containing all the settings in the default template.  Click Clear. ","roles":{"textData":{}}},{"id":"Text_Caption_74","class":"TODO::Senthil","instance":"Text_Caption_74","title":" ","roles":{"textData":{}}},{"id":"SmartShape_42","class":"TODO::Senthil","instance":"SmartShape_42","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Slide14057","class":"Normal Slide","instance":"","thumbnail":"","children":["si14058","si14060","Image_197","Button_45","si13972","si13985","Text_Caption_73","Text_Caption_74","SmartShape_42"],"roles":{"slide":{"durationInFrames":90},"navigation":{"navid":"Slide14057"}}},{"id":"si14340","class":"TODO::Senthil","roles":{}},{"id":"si14342","class":"TODO::Senthil","title":"Slide $$cpInfoCurrentSlide$$  ","roles":{"textData":{}}},{"id":"Image_90","class":"TODO::Senthil","instance":"Image_90","roles":{}},{"id":"Button_46","class":"TODO::Senthil","instance":"Button_46","roles":{"click":{"subtype":"button"}}},{"id":"si14221","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si14234","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"Text_Caption_75","class":"TODO::Senthil","instance":"Text_Caption_75","title":"All the template’s fields are cleared.  You can now continue entering  settings to create the new template.  Click Save when finished. ","roles":{"textData":{}}},{"id":"Text_Caption_76","class":"TODO::Senthil","instance":"Text_Caption_76","title":" ","roles":{"textData":{}}},{"id":"Slide14339","class":"Normal Slide","instance":"","thumbnail":"","children":["si14340","si14342","Image_90","Button_46","si14221","si14234","Text_Caption_75","Text_Caption_76"],"roles":{"slide":{"durationInFrames":90},"navigation":{"navid":"Slide14339"}}},{"id":"si5508","class":"TODO::Senthil","title":"Slide $$cpInfoCurrentSlide$$  ","roles":{"textData":{}}},{"id":"si5993","class":"TODO::Senthil","roles":{}},{"id":"Text_Caption_89","class":"TODO::Senthil","instance":"Text_Caption_89","title":"You have completed this training module. ","roles":{"textData":{}}},{"id":"Slide5507","class":"Normal Slide","instance":"","thumbnail":"","children":["si5508","si5993","Text_Caption_89"],"roles":{"slide":{"durationInFrames":93},"navigation":{"navid":"Slide5507"}}},{"id":"Pool421","class":"pool","roles":{"pool":{"id":421,"name":"Pool1","questions":[]}}},{"id":"Employee_Templates-HowTo","class":"project","title":"Employee_Templates-HowTo","children":["Slide5182","Slide7006","Slide7313","Slide7453","Slide7566","Slide10406","Slide12946","Slide7721","Slide7898","Slide8141","Slide8353","Slide8507","Slide9238","Slide8661","Slide8803","Slide8916","Slide9402","Slide9662","Slide9533","Slide9813","Slide9944","Slide13312","Slide10075","Slide10239","Slide10387","Slide15950","Slide10485","Slide14926","Slide15580","Slide15377","Slide14770","Slide10633","Slide10809","Slide10988","Slide11160","Slide11291","Slide11720","Slide11862","Slide11909","Slide12067","Slide12215","Slide12381","Slide12553","Slide13584","Slide13710","Slide13897","Slide14057","Slide14339","Slide5507"],"roles":{"quiz":{"id":377,"branched":false,"submitAll":false,"review":true,"questions":[],"minScore":0,"maxScore":0,"passScore":0}}}],"contentSettings":{"global":{"branchAware":false},"toc":{"navigationEnabled":true,"navigateVisitedSlides":false,"collapseAll":false,"showTopicDuration":true,"statusFlag":true,"selfPaced":true,"showSearch":true,"enabled":true},"playbar":{"enabled":true,"cc":false,"playPause":true,"back":true,"forward":true,"rewind":false,"close":false,"mute":false,"progressBar":true}},"contentReporting":{"CCCriteria":"view","CCData":{"viewDataIsPercent":true,"viewData":100},"SCCriteria":"view","SCData":{"viewDataIsPercent":true,"viewData":100},"exitNormalIfCompleted":false},"toc":[{"id":"Slide5182","title":"Title","visible":true},{"id":"Slide7006","title":"Introduction","visible":true},{"id":"Slide7313","title":"Navigate to Employee Templates","visible":true},{"id":"Slide7453","title":"Slide 5","visible":false},{"id":"Slide7566","title":"Slide 6","visible":false},{"id":"Slide10406","title":"Create a Template","visible":true},{"id":"Slide12946","title":"Slide 8","visible":false},{"id":"Slide7721","title":"Slide 9","visible":false},{"id":"Slide7898","title":"Slide 10","visible":false},{"id":"Slide8141","title":"Slide 11","visible":false},{"id":"Slide8353","title":"Slide 12","visible":false},{"id":"Slide8507","title":"Slide 13","visible":false},{"id":"Slide9238","title":"Slide 14","visible":false},{"id":"Slide8661","title":"Slide 15","visible":false},{"id":"Slide8803","title":"Availability Details field definitions","visible":true},{"id":"Slide8916","title":"Slide 17","visible":false},{"id":"Slide9402","title":"Slide 18","visible":false},{"id":"Slide9662","title":"Slide 19","visible":false},{"id":"Slide9533","title":"Preference field definitions","visible":true},{"id":"Slide9813","title":"Slide 21","visible":false},{"id":"Slide9944","title":"Slide 22","visible":false},{"id":"Slide13312","title":"Slide 23","visible":false},{"id":"Slide10075","title":"Additional Scheduling field definitions","visible":true},{"id":"Slide10239","title":"Slide 25","visible":false},{"id":"Slide10387","title":"Slide 26","visible":false},{"id":"Slide15950","title":"Slide 27","visible":false},{"id":"Slide10485","title":"Assign a Template","visible":true},{"id":"Slide14926","title":"Slide 29","visible":false},{"id":"Slide15580","title":"Slide 30","visible":false},{"id":"Slide15377","title":"Slide 31","visible":false},{"id":"Slide14770","title":"Modify a Template","visible":true},{"id":"Slide10633","title":"Slide 33","visible":false},{"id":"Slide10809","title":"Slide 34","visible":false},{"id":"Slide10988","title":"Slide 35","visible":false},{"id":"Slide11160","title":"Slide 36","visible":false},{"id":"Slide11291","title":"Slide 37","visible":false},{"id":"Slide11720","title":"Slide 38","visible":false},{"id":"Slide11862","title":"Slide 39","visible":false},{"id":"Slide11909","title":"Delete a Template","visible":true},{"id":"Slide12067","title":"Slide 41","visible":false},{"id":"Slide12215","title":"Slide 42","visible":false},{"id":"Slide12381","title":"Slide 43","visible":false},{"id":"Slide12553","title":"Slide 44","visible":false},{"id":"Slide13584","title":"The Clear Button","visible":true},{"id":"Slide13710","title":"Slide 46","visible":false},{"id":"Slide13897","title":"Slide 47","visible":false},{"id":"Slide14057","title":"Slide 48","visible":false},{"id":"Slide14339","title":"Slide 49","visible":false},{"id":"Slide5507","title":"Slide 50","visible":false}]}