{"metadata":{"generator":"Captivate","generatorVersion":"9.0.2","schemaVersion":"","author":"author","title":"","description":"project description","email":"author@company.com","website":"www.company.com","tags":"","thumbnail":"","source":"assets","durationInFrames":3561,"frameRate":30,"totalSlides":30,"width":1024,"height":627,"responsive":false,"scalable":false,"launchFile":"index_scorm.html"},"contentStructure":[{"id":"si6340","class":"TODO::Senthil","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Title_AutoShape_1","class":"TODO::Senthil","instance":"Title_AutoShape_1","title":"Non-Call Activity Setup How To Guide ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Button_81","class":"TODO::Senthil","instance":"Button_81","roles":{"click":{"subtype":"button"}}},{"id":"si29382","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si29415","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"Image_265","class":"TODO::Senthil","instance":"Image_265","roles":{}},{"id":"Slide5182","class":"Normal Slide","instance":"","thumbnail":"","children":["si6340","Button_81","si29382","si29415","Image_265"],"roles":{"slide":{"durationInFrames":150},"navigation":{"navid":"Slide5182"}}},{"id":"si33739","class":"TODO::Senthil","title":"Slide $$cpInfoCurrentSlide$$ ","roles":{"textData":{}}},{"id":"Text_Caption_115","class":"TODO::Senthil","instance":"Text_Caption_115","title":"A Non-Call activity is time set aside to work on email, chat, outbound calls or other activity that does not involve handling workload from the forecast.  This is for block scheduling of non-call activity (Not for blended) Using Block versus Blended depends on the ACD and how you organize your call center  (do agents handle calls and non-calls simultaneously?) Blocked scheduling devotes a period of time to this particular activity Blended scheduling mixes in non-call with call activity in an agent’s roster   This learning module will show you how to setup and maintain Non-call Activity codes.  Click Next to continue.  ","roles":{"textData":{}}},{"id":"Button_75","class":"TODO::Senthil","instance":"Button_75","roles":{"click":{"subtype":"button"}}},{"id":"si27103","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si27116","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"Image_185","class":"TODO::Senthil","instance":"Image_185","roles":{}},{"id":"Slide27128","class":"Normal Slide","instance":"","thumbnail":"","children":["si33739","Text_Caption_115","Button_75","si27103","si27116","Image_185"],"roles":{"slide":{"durationInFrames":300},"navigation":{"navid":"Slide27128"}}},{"id":"si33527","class":"TODO::Senthil","title":"Slide $$cpInfoCurrentSlide$$ ","roles":{"textData":{}}},{"id":"Image_48","class":"TODO::Senthil","instance":"Image_48","roles":{}},{"id":"Text_Caption_44","class":"TODO::Senthil","instance":"Text_Caption_44","title":"Here’s how to get to the Non-call Activities screen:  Click on Setup on the left side menu. ","roles":{"textData":{}}},{"id":"SmartShape_20","class":"TODO::Senthil","instance":"SmartShape_20","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Button_48","class":"TODO::Senthil","instance":"Button_48","roles":{"click":{"subtype":"button"}}},{"id":"si22525","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si22558","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"Image_190","class":"TODO::Senthil","instance":"Image_190","roles":{}},{"id":"Slide15103","class":"Normal Slide","instance":"","thumbnail":"","children":["si33527","Image_48","Text_Caption_44","SmartShape_20","Button_48","si22525","si22558","Image_190"],"roles":{"slide":{"durationInFrames":150},"navigation":{"navid":"Slide15103"}}},{"id":"si33531","class":"TODO::Senthil","title":"Slide $$cpInfoCurrentSlide$$ ","roles":{"textData":{}}},{"id":"Text_Caption_45","class":"TODO::Senthil","instance":"Text_Caption_45","title":"Then click on Workgroups. ","roles":{"textData":{}}},{"id":"Button_49","class":"TODO::Senthil","instance":"Button_49","roles":{"click":{"subtype":"button"}}},{"id":"si22636","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si22669","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"Image_191","class":"TODO::Senthil","instance":"Image_191","roles":{}},{"id":"Image_276","class":"TODO::Senthil","instance":"Image_276","roles":{}},{"id":"SmartShape_103","class":"TODO::Senthil","instance":"SmartShape_103","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Slide15176","class":"Normal Slide","instance":"","thumbnail":"","children":["si33531","Text_Caption_45","Button_49","si22636","si22669","Image_191","Image_276","SmartShape_103"],"roles":{"slide":{"durationInFrames":150},"navigation":{"navid":"Slide15176"}}},{"id":"Image_278","class":"TODO::Senthil","instance":"Image_278","roles":{}},{"id":"Button_94","class":"TODO::Senthil","instance":"Button_94","roles":{"click":{"subtype":"button"}}},{"id":"si35576","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si35589","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"Text_Caption_135","class":"TODO::Senthil","instance":"Text_Caption_135","title":"Workgroups opens on the Sites tab ","roles":{"textData":{}}},{"id":"Text_Caption_136","class":"TODO::Senthil","instance":"Text_Caption_136","title":"Click the Non-call Activities tab. ","roles":{"textData":{}}},{"id":"SmartShape_105","class":"TODO::Senthil","instance":"SmartShape_105","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Slide35663","class":"Normal Slide","instance":"","thumbnail":"","children":["si6340","Image_278","Button_94","si35576","si35589","Text_Caption_135","Text_Caption_136","SmartShape_105"],"roles":{"slide":{"durationInFrames":90},"navigation":{"navid":"Slide35663"}}},{"id":"si34653","class":"TODO::Senthil","title":"Slide $$cpInfoCurrentSlide$$ ","roles":{"textData":{}}},{"id":"Button_88","class":"TODO::Senthil","instance":"Button_88","roles":{"click":{"subtype":"button"}}},{"id":"si34591","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si34604","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"Image_267","class":"TODO::Senthil","instance":"Image_267","roles":{}},{"id":"Text_Caption_139","class":"TODO::Senthil","instance":"Text_Caption_139","title":"The Non-Call Activities screen opens. ","roles":{"textData":{}}},{"id":"Image_343","class":"TODO::Senthil","instance":"Image_343","roles":{}},{"id":"Text_Caption_230","class":"TODO::Senthil","instance":"Text_Caption_230","title":"Click Next to continue. ","roles":{"textData":{}}},{"id":"Slide34652","class":"Normal Slide","instance":"","thumbnail":"","children":["si34653","Button_88","si34591","si34604","Image_267","Text_Caption_139","Image_343","Text_Caption_230"],"roles":{"slide":{"durationInFrames":90},"navigation":{"navid":"Slide34652"}}},{"id":"si43103","class":"TODO::Senthil","title":"Slide $$cpInfoCurrentSlide$$ ","roles":{"textData":{}}},{"id":"Button_136","class":"TODO::Senthil","instance":"Button_136","roles":{"click":{"subtype":"button"}}},{"id":"si42990","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si43003","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"Image_457","class":"TODO::Senthil","instance":"Image_457","roles":{}},{"id":"Text_Caption_225","class":"TODO::Senthil","instance":"Text_Caption_225","title":"Non-Call Activities screen ","roles":{"textData":{}}},{"id":"Image_458","class":"TODO::Senthil","instance":"Image_458","roles":{}},{"id":"Text_Caption_226","class":"TODO::Senthil","instance":"Text_Caption_226","title":"The top part of the screen shows global settings for all non-call activities. ","roles":{"textData":{}}},{"id":"SmartShape_139","class":"TODO::Senthil","instance":"SmartShape_139","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Slide43102","class":"Normal Slide","instance":"","thumbnail":"","children":["si43103","Button_136","si42990","si43003","Image_457","Text_Caption_225","Image_458","Text_Caption_226","SmartShape_139"],"roles":{"slide":{"durationInFrames":90},"navigation":{"navid":"Slide43102"}}},{"id":"si42802","class":"TODO::Senthil","title":"Slide $$cpInfoCurrentSlide$$ ","roles":{"textData":{}}},{"id":"Button_135","class":"TODO::Senthil","instance":"Button_135","roles":{"click":{"subtype":"button"}}},{"id":"si42740","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si42753","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"Image_453","class":"TODO::Senthil","instance":"Image_453","roles":{}},{"id":"Text_Caption_221","class":"TODO::Senthil","instance":"Text_Caption_221","title":"Non-Call Activities screen ","roles":{"textData":{}}},{"id":"Image_454","class":"TODO::Senthil","instance":"Image_454","roles":{}},{"id":"Text_Caption_222","class":"TODO::Senthil","instance":"Text_Caption_222","title":"The middle part of the screen contains the list of  Non-call Activities and their individual properties. ","roles":{"textData":{}}},{"id":"SmartShape_137","class":"TODO::Senthil","instance":"SmartShape_137","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Slide42801","class":"Normal Slide","instance":"","thumbnail":"","children":["si42802","Button_135","si42740","si42753","Image_453","Text_Caption_221","Image_454","Text_Caption_222","SmartShape_137"],"roles":{"slide":{"durationInFrames":90},"navigation":{"navid":"Slide42801"}}},{"id":"si43280","class":"TODO::Senthil","title":"Slide $$cpInfoCurrentSlide$$ ","roles":{"textData":{}}},{"id":"Button_137","class":"TODO::Senthil","instance":"Button_137","roles":{"click":{"subtype":"button"}}},{"id":"si43167","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si43180","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"Image_459","class":"TODO::Senthil","instance":"Image_459","roles":{}},{"id":"Text_Caption_227","class":"TODO::Senthil","instance":"Text_Caption_227","title":"Non-Call Activities screen ","roles":{"textData":{}}},{"id":"Image_460","class":"TODO::Senthil","instance":"Image_460","roles":{}},{"id":"Text_Caption_228","class":"TODO::Senthil","instance":"Text_Caption_228","title":"The bottom part of the screen contains a drop-down list of Non-call Activities and additional properties. ","roles":{"textData":{}}},{"id":"SmartShape_140","class":"TODO::Senthil","instance":"SmartShape_140","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Slide43279","class":"Normal Slide","instance":"","thumbnail":"","children":["si43280","Button_137","si43167","si43180","Image_459","Text_Caption_227","Image_460","Text_Caption_228","SmartShape_140"],"roles":{"slide":{"durationInFrames":90},"navigation":{"navid":"Slide43279"}}},{"id":"si43447","class":"TODO::Senthil","title":"Slide $$cpInfoCurrentSlide$$ ","roles":{"textData":{}}},{"id":"Text_Caption_140","class":"TODO::Senthil","instance":"Text_Caption_140","title":"Create a New Non-Call Activity ","roles":{"textData":{}}},{"id":"Button_96","class":"TODO::Senthil","instance":"Button_96","roles":{"click":{"subtype":"button"}}},{"id":"si35936","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si35949","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"Slide35961","class":"Normal Slide","instance":"","thumbnail":"","children":["si43447","Text_Caption_140","Button_96","si35936","si35949"],"roles":{"slide":{"durationInFrames":93},"navigation":{"navid":"Slide35961"}}},{"id":"si36085","class":"TODO::Senthil","title":"Slide $$cpInfoCurrentSlide$$ ","roles":{"textData":{}}},{"id":"Image_344","class":"TODO::Senthil","instance":"Image_344","roles":{}},{"id":"Button_97","class":"TODO::Senthil","instance":"Button_97","roles":{"click":{"subtype":"button"}}},{"id":"si36022","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si36035","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"Image_282","class":"TODO::Senthil","instance":"Image_282","roles":{}},{"id":"Text_Caption_141","class":"TODO::Senthil","instance":"Text_Caption_141","title":"Create new Non-call Activity ","roles":{"textData":{}}},{"id":"Text_Caption_142","class":"TODO::Senthil","instance":"Text_Caption_142","title":"Click New to create a new Non-Call Activity. ","roles":{"textData":{}}},{"id":"SmartShape_107","class":"TODO::Senthil","instance":"SmartShape_107","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Slide36084","class":"Normal Slide","instance":"","thumbnail":"","children":["si36085","Image_344","Button_97","si36022","si36035","Image_282","Text_Caption_141","Text_Caption_142","SmartShape_107"],"roles":{"slide":{"durationInFrames":90},"navigation":{"navid":"Slide36084"}}},{"id":"si36316","class":"TODO::Senthil","title":"Slide $$cpInfoCurrentSlide$$ ","roles":{"textData":{}}},{"id":"Image_345","class":"TODO::Senthil","instance":"Image_345","roles":{}},{"id":"Button_98","class":"TODO::Senthil","instance":"Button_98","roles":{"click":{"subtype":"button"}}},{"id":"si36219","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si36232","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"Image_287","class":"TODO::Senthil","instance":"Image_287","roles":{}},{"id":"Text_Caption_144","class":"TODO::Senthil","instance":"Text_Caption_144","title":"Enter a name in the Non-call Activity Name field. ","roles":{"textData":{}}},{"id":"Text_Animation_1","class":"TODO::Senthil","instance":"Text_Animation_1","roles":{}},{"id":"Text_Caption_171","class":"TODO::Senthil","instance":"Text_Caption_171","title":"Create new Non-call Activity ","roles":{"textData":{}}},{"id":"Slide36315","class":"Normal Slide","instance":"","thumbnail":"","children":["si36316","Image_345","Button_98","si36219","si36232","Image_287","Text_Caption_144","Text_Caption_171"],"roles":{"slide":{"durationInFrames":120},"navigation":{"navid":"Slide36315"}}},{"id":"si38678","class":"TODO::Senthil","title":"Slide $$cpInfoCurrentSlide$$ ","roles":{"textData":{}}},{"id":"Image_346","class":"TODO::Senthil","instance":"Image_346","roles":{}},{"id":"Button_115","class":"TODO::Senthil","instance":"Button_115","roles":{"click":{"subtype":"button"}}},{"id":"si38604","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si38617","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"Image_329","class":"TODO::Senthil","instance":"Image_329","roles":{}},{"id":"Text_Caption_174","class":"TODO::Senthil","instance":"Text_Caption_174","title":"Enter a 3-character code in the Activity code field. ","roles":{"textData":{}}},{"id":"Text_Animation_4","class":"TODO::Senthil","instance":"Text_Animation_4","roles":{}},{"id":"Text_Caption_175","class":"TODO::Senthil","instance":"Text_Caption_175","title":"Create new Non-call Activity ","roles":{"textData":{}}},{"id":"Slide38677","class":"Normal Slide","instance":"","thumbnail":"","children":["si38678","Image_346","Button_115","si38604","si38617","Image_329","Text_Caption_174","Text_Caption_175"],"roles":{"slide":{"durationInFrames":204},"navigation":{"navid":"Slide38677"}}},{"id":"si38489","class":"TODO::Senthil","title":"Slide $$cpInfoCurrentSlide$$ ","roles":{"textData":{}}},{"id":"Image_347","class":"TODO::Senthil","instance":"Image_347","roles":{}},{"id":"Button_113","class":"TODO::Senthil","instance":"Button_113","roles":{"click":{"subtype":"button"}}},{"id":"si38415","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si38428","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"Image_327","class":"TODO::Senthil","instance":"Image_327","roles":{}},{"id":"Text_Caption_172","class":"TODO::Senthil","instance":"Text_Caption_172","title":"Enter a brief description of the activity  in the Activity Description field.   Note: Agents will see this description in the agent portal. ","roles":{"textData":{}}},{"id":"Text_Animation_3","class":"TODO::Senthil","instance":"Text_Animation_3","roles":{}},{"id":"Text_Caption_173","class":"TODO::Senthil","instance":"Text_Caption_173","title":"Create new Non-call Activity ","roles":{"textData":{}}},{"id":"Slide38488","class":"Normal Slide","instance":"","thumbnail":"","children":["si38489","Image_347","Button_113","si38415","si38428","Image_327","Text_Caption_172","Text_Caption_173"],"roles":{"slide":{"durationInFrames":204},"navigation":{"navid":"Slide38488"}}},{"id":"si38827","class":"TODO::Senthil","title":"Slide $$cpInfoCurrentSlide$$ ","roles":{"textData":{}}},{"id":"Image_349","class":"TODO::Senthil","instance":"Image_349","roles":{}},{"id":"Button_116","class":"TODO::Senthil","instance":"Button_116","roles":{"click":{"subtype":"button"}}},{"id":"si38753","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si38766","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"Image_331","class":"TODO::Senthil","instance":"Image_331","roles":{}},{"id":"Text_Caption_176","class":"TODO::Senthil","instance":"Text_Caption_176","title":"Click the Color Code icon to select a color for the Non-call Activity. The color will display in Graphical View, Real-Time Adherence, and Agent Schedule View. ","roles":{"textData":{}}},{"id":"Text_Caption_177","class":"TODO::Senthil","instance":"Text_Caption_177","title":"Create new Non-call Activity ","roles":{"textData":{}}},{"id":"SmartShape_109","class":"TODO::Senthil","instance":"SmartShape_109","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Slide38826","class":"Normal Slide","instance":"","thumbnail":"","children":["si38827","Image_349","Button_116","si38753","si38766","Image_331","Text_Caption_176","Text_Caption_177","SmartShape_109"],"roles":{"slide":{"durationInFrames":93},"navigation":{"navid":"Slide38826"}}},{"id":"si38971","class":"TODO::Senthil","title":"Slide $$cpInfoCurrentSlide$$ ","roles":{"textData":{}}},{"id":"Image_351","class":"TODO::Senthil","instance":"Image_351","roles":{}},{"id":"Button_117","class":"TODO::Senthil","instance":"Button_117","roles":{"click":{"subtype":"button"}}},{"id":"si38897","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si38910","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"Image_333","class":"TODO::Senthil","instance":"Image_333","roles":{}},{"id":"Text_Caption_179","class":"TODO::Senthil","instance":"Text_Caption_179","title":"Create new Non-call Activity ","roles":{"textData":{}}},{"id":"SmartShape_112","class":"TODO::Senthil","instance":"SmartShape_112","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_178","class":"TODO::Senthil","instance":"Text_Caption_178","title":"Click to select a Color Code from the Palette that opens. ","roles":{"textData":{}}},{"id":"Slide38970","class":"Normal Slide","instance":"","thumbnail":"","children":["si38971","Image_351","Button_117","si38897","si38910","Image_333","Text_Caption_179","SmartShape_112","Text_Caption_178"],"roles":{"slide":{"durationInFrames":90},"navigation":{"navid":"Slide38970"}}},{"id":"si39551","class":"TODO::Senthil","title":"Slide $$cpInfoCurrentSlide$$ ","roles":{"textData":{}}},{"id":"Image_354","class":"TODO::Senthil","instance":"Image_354","roles":{}},{"id":"Button_120","class":"TODO::Senthil","instance":"Button_120","roles":{"click":{"subtype":"button"}}},{"id":"si39485","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si39498","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"Image_353","class":"TODO::Senthil","instance":"Image_353","roles":{}},{"id":"Text_Caption_187","class":"TODO::Senthil","instance":"Text_Caption_187","title":"Click Save. ","roles":{"textData":{}}},{"id":"Text_Caption_188","class":"TODO::Senthil","instance":"Text_Caption_188","title":"Create new Non-call Activity ","roles":{"textData":{}}},{"id":"SmartShape_111","class":"TODO::Senthil","instance":"SmartShape_111","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Slide39550","class":"Normal Slide","instance":"","thumbnail":"","children":["si39551","Image_354","Button_120","si39485","si39498","Image_353","Text_Caption_187","Text_Caption_188","SmartShape_111"],"roles":{"slide":{"durationInFrames":204},"navigation":{"navid":"Slide39550"}}},{"id":"si39693","class":"TODO::Senthil","title":"Slide $$cpInfoCurrentSlide$$ ","roles":{"textData":{}}},{"id":"Image_357","class":"TODO::Senthil","instance":"Image_357","roles":{}},{"id":"Button_121","class":"TODO::Senthil","instance":"Button_121","roles":{"click":{"subtype":"button"}}},{"id":"si39627","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si39640","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"Image_356","class":"TODO::Senthil","instance":"Image_356","roles":{}},{"id":"Text_Caption_189","class":"TODO::Senthil","instance":"Text_Caption_189","title":"The new Activity appears in the list.  ","roles":{"textData":{}}},{"id":"Text_Caption_190","class":"TODO::Senthil","instance":"Text_Caption_190","title":"Create new Non-call Activity ","roles":{"textData":{}}},{"id":"SmartShape_110","class":"TODO::Senthil","instance":"SmartShape_110","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Slide39692","class":"Normal Slide","instance":"","thumbnail":"","children":["si39693","Image_357","Button_121","si39627","si39640","Image_356","Text_Caption_189","Text_Caption_190","SmartShape_110"],"roles":{"slide":{"durationInFrames":93},"navigation":{"navid":"Slide39692"}}},{"id":"si40670","class":"TODO::Senthil","title":"Slide $$cpInfoCurrentSlide$$ ","roles":{"textData":{}}},{"id":"Image_369","class":"TODO::Senthil","instance":"Image_369","roles":{}},{"id":"Button_126","class":"TODO::Senthil","instance":"Button_126","roles":{"click":{"subtype":"button"}}},{"id":"si40575","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si40588","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"Image_370","class":"TODO::Senthil","instance":"Image_370","roles":{}},{"id":"Text_Caption_200","class":"TODO::Senthil","instance":"Text_Caption_200","title":"Enter the desired parameters for the new Non-Call Activity.   Note: The fields in the Non-call Activity list  are explained on the next page. ","roles":{"textData":{}}},{"id":"Text_Caption_201","class":"TODO::Senthil","instance":"Text_Caption_201","title":"Create new Non-call Activity ","roles":{"textData":{}}},{"id":"SmartShape_117","class":"TODO::Senthil","instance":"SmartShape_117","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Slide40669","class":"Normal Slide","instance":"","thumbnail":"","children":["si40670","Image_369","Button_126","si40575","si40588","Image_370","Text_Caption_200","Text_Caption_201","SmartShape_117"],"roles":{"slide":{"durationInFrames":93},"navigation":{"navid":"Slide40669"}}},{"id":"si40116","class":"TODO::Senthil","title":"Slide $$cpInfoCurrentSlide$$ ","roles":{"textData":{}}},{"id":"Button_123","class":"TODO::Senthil","instance":"Button_123","roles":{"click":{"subtype":"button"}}},{"id":"si40021","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si40034","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"Image_361","class":"TODO::Senthil","instance":"Image_361","roles":{}},{"id":"Text_Caption_194","class":"TODO::Senthil","instance":"Text_Caption_194","title":"Non-call Activity list fields ","roles":{"textData":{}}},{"id":"Image_456","class":"TODO::Senthil","instance":"Image_456","roles":{}},{"id":"Slide40115","class":"Normal Slide","instance":"","thumbnail":"","children":["si40116","Button_123","si40021","si40034","Image_361","Text_Caption_194","Image_456"],"roles":{"slide":{"durationInFrames":90},"navigation":{"navid":"Slide40115"}}},{"id":"si41062","class":"TODO::Senthil","title":"Slide $$cpInfoCurrentSlide$$ ","roles":{"textData":{}}},{"id":"Button_128","class":"TODO::Senthil","instance":"Button_128","roles":{"click":{"subtype":"button"}}},{"id":"si40967","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si40980","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"Image_381","class":"TODO::Senthil","instance":"Image_381","roles":{}},{"id":"Text_Caption_205","class":"TODO::Senthil","instance":"Text_Caption_205","title":"Check the Selected box to activate a Non-call Activity.    Non-call Activities can be active in  more than one Workgroup at a time. ","roles":{"textData":{}}},{"id":"Image_377","class":"TODO::Senthil","instance":"Image_377","roles":{}},{"id":"Image_378","class":"TODO::Senthil","instance":"Image_378","roles":{}},{"id":"Image_379","class":"TODO::Senthil","instance":"Image_379","roles":{}},{"id":"Image_380","class":"TODO::Senthil","instance":"Image_380","roles":{}},{"id":"Image_382","class":"TODO::Senthil","instance":"Image_382","roles":{}},{"id":"SmartShape_119","class":"TODO::Senthil","instance":"SmartShape_119","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_206","class":"TODO::Senthil","instance":"Text_Caption_206","title":"Create new Non-call Activity ","roles":{"textData":{}}},{"id":"Text_Caption_229","class":"TODO::Senthil","instance":"Text_Caption_229","title":"Check the box in the Selected column to use the activity in the active workgroup. ","roles":{"textData":{}}},{"id":"Slide41061","class":"Normal Slide","instance":"","thumbnail":"","children":["si41062","Button_128","si40967","si40980","Image_381","Text_Caption_205","Image_377","Image_378","Image_379","Image_380","Image_382","SmartShape_119","Text_Caption_206","Text_Caption_229"],"roles":{"slide":{"durationInFrames":93},"navigation":{"navid":"Slide41061"}}},{"id":"si39951","class":"TODO::Senthil","title":"Slide $$cpInfoCurrentSlide$$ ","roles":{"textData":{}}},{"id":"Image_461","class":"TODO::Senthil","instance":"Image_461","roles":{}},{"id":"Image_462","class":"TODO::Senthil","instance":"Image_462","roles":{}},{"id":"Image_463","class":"TODO::Senthil","instance":"Image_463","roles":{}},{"id":"Image_464","class":"TODO::Senthil","instance":"Image_464","roles":{}},{"id":"Image_465","class":"TODO::Senthil","instance":"Image_465","roles":{}},{"id":"Button_122","class":"TODO::Senthil","instance":"Button_122","roles":{"click":{"subtype":"button"}}},{"id":"si39856","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si39869","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"Image_359","class":"TODO::Senthil","instance":"Image_359","roles":{}},{"id":"Text_Caption_191","class":"TODO::Senthil","instance":"Text_Caption_191","title":"Click Save. ","roles":{"textData":{}}},{"id":"SmartShape_113","class":"TODO::Senthil","instance":"SmartShape_113","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_196","class":"TODO::Senthil","instance":"Text_Caption_196","title":"Create new Non-call Activity ","roles":{"textData":{}}},{"id":"Slide39950","class":"Normal Slide","instance":"","thumbnail":"","children":["si39951","Image_461","Image_462","Image_463","Image_464","Image_465","Button_122","si39856","si39869","Image_359","Text_Caption_191","SmartShape_113","Text_Caption_196"],"roles":{"slide":{"durationInFrames":93},"navigation":{"navid":"Slide39950"}}},{"id":"Text_Caption_163","class":"TODO::Senthil","instance":"Text_Caption_163","title":"Modify a Non-call Activity ","roles":{"textData":{}}},{"id":"Button_108","class":"TODO::Senthil","instance":"Button_108","roles":{"click":{"subtype":"button"}}},{"id":"si37625","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si37638","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"Slide37650","class":"Normal Slide","instance":"","thumbnail":"","children":["si6340","Text_Caption_163","Button_108","si37625","si37638"],"roles":{"slide":{"durationInFrames":93},"navigation":{"navid":"Slide37650"}}},{"id":"si41254","class":"TODO::Senthil","title":"Slide $$cpInfoCurrentSlide$$ ","roles":{"textData":{}}},{"id":"Image_383","class":"TODO::Senthil","instance":"Image_383","roles":{}},{"id":"Image_384","class":"TODO::Senthil","instance":"Image_384","roles":{}},{"id":"Image_385","class":"TODO::Senthil","instance":"Image_385","roles":{}},{"id":"Image_386","class":"TODO::Senthil","instance":"Image_386","roles":{}},{"id":"Image_387","class":"TODO::Senthil","instance":"Image_387","roles":{}},{"id":"Button_129","class":"TODO::Senthil","instance":"Button_129","roles":{"click":{"subtype":"button"}}},{"id":"si41159","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si41172","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"Image_388","class":"TODO::Senthil","instance":"Image_388","roles":{}},{"id":"Text_Caption_207","class":"TODO::Senthil","instance":"Text_Caption_207","title":"To change the parameters in the Non-call Activity list, just make the changes on the desired row and click Save. ","roles":{"textData":{}}},{"id":"Text_Caption_208","class":"TODO::Senthil","instance":"Text_Caption_208","title":"Modify a Non-call Activity ","roles":{"textData":{}}},{"id":"SmartShape_120","class":"TODO::Senthil","instance":"SmartShape_120","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_408","class":"TODO::Senthil","instance":"Image_408","roles":{}},{"id":"Image_406","class":"TODO::Senthil","instance":"Image_406","roles":{}},{"id":"Image_405","class":"TODO::Senthil","instance":"Image_405","roles":{}},{"id":"Image_431","class":"TODO::Senthil","instance":"Image_431","roles":{}},{"id":"SmartShape_122","class":"TODO::Senthil","instance":"SmartShape_122","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Slide41253","class":"Normal Slide","instance":"","thumbnail":"","children":["si41254","Image_383","Image_384","Image_385","Image_386","Image_387","Button_129","si41159","si41172","Image_388","Text_Caption_207","Text_Caption_208","SmartShape_120","Image_408","Image_406","Image_405","Image_431","SmartShape_122"],"roles":{"slide":{"durationInFrames":150},"navigation":{"navid":"Slide41253"}}},{"id":"si41527","class":"TODO::Senthil","title":"Slide $$cpInfoCurrentSlide$$ ","roles":{"textData":{}}},{"id":"Image_399","class":"TODO::Senthil","instance":"Image_399","roles":{}},{"id":"Image_400","class":"TODO::Senthil","instance":"Image_400","roles":{}},{"id":"Image_401","class":"TODO::Senthil","instance":"Image_401","roles":{}},{"id":"Image_402","class":"TODO::Senthil","instance":"Image_402","roles":{}},{"id":"Image_403","class":"TODO::Senthil","instance":"Image_403","roles":{}},{"id":"Button_130","class":"TODO::Senthil","instance":"Button_130","roles":{"click":{"subtype":"button"}}},{"id":"si41432","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si41445","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"Image_404","class":"TODO::Senthil","instance":"Image_404","roles":{}},{"id":"Text_Caption_209","class":"TODO::Senthil","instance":"Text_Caption_209","title":"To make the changes to an activity’s Activity Code, Description or Color Code, select the activity in the Non-call Activity Name menu, make the changes, and click Save. ","roles":{"textData":{}}},{"id":"Text_Caption_210","class":"TODO::Senthil","instance":"Text_Caption_210","title":"Modify a Non-call Activity ","roles":{"textData":{}}},{"id":"SmartShape_123","class":"TODO::Senthil","instance":"SmartShape_123","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_121","class":"TODO::Senthil","instance":"SmartShape_121","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_126","class":"TODO::Senthil","instance":"SmartShape_126","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_417","class":"TODO::Senthil","instance":"Image_417","roles":{}},{"id":"Image_432","class":"TODO::Senthil","instance":"Image_432","roles":{}},{"id":"Slide41526","class":"Normal Slide","instance":"","thumbnail":"","children":["si41527","Image_399","Image_400","Image_401","Image_402","Image_403","Button_130","si41432","si41445","Image_404","Text_Caption_209","Text_Caption_210","SmartShape_123","SmartShape_121","SmartShape_126","Image_417","Image_432"],"roles":{"slide":{"durationInFrames":93},"navigation":{"navid":"Slide41526"}}},{"id":"Text_Caption_211","class":"TODO::Senthil","instance":"Text_Caption_211","title":"Delete a Non-call Activity ","roles":{"textData":{}}},{"id":"Button_131","class":"TODO::Senthil","instance":"Button_131","roles":{"click":{"subtype":"button"}}},{"id":"si41721","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si41734","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"Slide41746","class":"Normal Slide","instance":"","thumbnail":"","children":["si6340","Text_Caption_211","Button_131","si41721","si41734"],"roles":{"slide":{"durationInFrames":93},"navigation":{"navid":"Slide41746"}}},{"id":"si41941","class":"TODO::Senthil","title":"Slide $$cpInfoCurrentSlide$$ ","roles":{"textData":{}}},{"id":"Button_132","class":"TODO::Senthil","instance":"Button_132","roles":{"click":{"subtype":"button"}}},{"id":"si41835","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si41848","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"Image_415","class":"TODO::Senthil","instance":"Image_415","roles":{}},{"id":"Text_Caption_212","class":"TODO::Senthil","instance":"Text_Caption_212","title":"We recommend that you do not delete Non-call Activities since deleting an activity removes it from ALL Workgroups.  Instead of deleting an activity, just uncheck its box in the Selected column, then click Save. This will deactivate the activity in the active workgroup but it will still be available in others.   ","roles":{"textData":{}}},{"id":"Text_Caption_213","class":"TODO::Senthil","instance":"Text_Caption_213","title":"Delete Non-call Activity ","roles":{"textData":{}}},{"id":"Image_419","class":"TODO::Senthil","instance":"Image_419","roles":{}},{"id":"Image_420","class":"TODO::Senthil","instance":"Image_420","roles":{}},{"id":"Image_421","class":"TODO::Senthil","instance":"Image_421","roles":{}},{"id":"Image_422","class":"TODO::Senthil","instance":"Image_422","roles":{}},{"id":"Image_435","class":"TODO::Senthil","instance":"Image_435","roles":{}},{"id":"SmartShape_130","class":"TODO::Senthil","instance":"SmartShape_130","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Slide41940","class":"Normal Slide","instance":"","thumbnail":"","children":["si41941","Button_132","si41835","si41848","Image_415","Text_Caption_212","Text_Caption_213","Image_419","Image_420","Image_421","Image_422","Image_435","SmartShape_130"],"roles":{"slide":{"durationInFrames":93},"navigation":{"navid":"Slide41940"}}},{"id":"si42582","class":"TODO::Senthil","title":"Slide $$cpInfoCurrentSlide$$ ","roles":{"textData":{}}},{"id":"Button_134","class":"TODO::Senthil","instance":"Button_134","roles":{"click":{"subtype":"button"}}},{"id":"si42458","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si42471","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"Image_436","class":"TODO::Senthil","instance":"Image_436","roles":{}},{"id":"Text_Caption_219","class":"TODO::Senthil","instance":"Text_Caption_219","title":"Deactivating a Non-call Activity ","roles":{"textData":{}}},{"id":"Image_445","class":"TODO::Senthil","instance":"Image_445","roles":{}},{"id":"Image_446","class":"TODO::Senthil","instance":"Image_446","roles":{}},{"id":"Image_447","class":"TODO::Senthil","instance":"Image_447","roles":{}},{"id":"Image_448","class":"TODO::Senthil","instance":"Image_448","roles":{}},{"id":"Image_450","class":"TODO::Senthil","instance":"Image_450","roles":{}},{"id":"Text_Caption_220","class":"TODO::Senthil","instance":"Text_Caption_220","title":"A confirmation message will pop up. Check each box to confirm that you understand each of the effects deactivating the activity will have. The Yes button is grayed out until you have checked all three boxes. Click Yes to finalize deactivating the activity.  ","roles":{"textData":{}}},{"id":"Image_452","class":"TODO::Senthil","instance":"Image_452","roles":{}},{"id":"Slide42581","class":"Normal Slide","instance":"","thumbnail":"","children":["si42582","Button_134","si42458","si42471","Image_436","Text_Caption_219","Image_445","Image_446","Image_447","Image_448","Image_450","Text_Caption_220","Image_452"],"roles":{"slide":{"durationInFrames":93},"navigation":{"navid":"Slide42581"}}},{"id":"si42367","class":"TODO::Senthil","title":"Slide $$cpInfoCurrentSlide$$ ","roles":{"textData":{}}},{"id":"Button_133","class":"TODO::Senthil","instance":"Button_133","roles":{"click":{"subtype":"button"}}},{"id":"si42202","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si42215","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"Image_424","class":"TODO::Senthil","instance":"Image_424","roles":{}},{"id":"Text_Caption_215","class":"TODO::Senthil","instance":"Text_Caption_215","title":"If you are certain you want to delete a Non-call Activity, select it in the Non-call Activity Name menu, then click Delete, then click Save.  ","roles":{"textData":{}}},{"id":"Text_Caption_216","class":"TODO::Senthil","instance":"Text_Caption_216","title":"Delete Non-call Activity ","roles":{"textData":{}}},{"id":"Image_425","class":"TODO::Senthil","instance":"Image_425","roles":{}},{"id":"Image_426","class":"TODO::Senthil","instance":"Image_426","roles":{}},{"id":"Image_427","class":"TODO::Senthil","instance":"Image_427","roles":{}},{"id":"Image_428","class":"TODO::Senthil","instance":"Image_428","roles":{}},{"id":"Image_429","class":"TODO::Senthil","instance":"Image_429","roles":{}},{"id":"SmartShape_131","class":"TODO::Senthil","instance":"SmartShape_131","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_132","class":"TODO::Senthil","instance":"SmartShape_132","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_133","class":"TODO::Senthil","instance":"SmartShape_133","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_430","class":"TODO::Senthil","instance":"Image_430","roles":{}},{"id":"SmartShape_136","class":"TODO::Senthil","instance":"SmartShape_136","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Slide42366","class":"Normal Slide","instance":"","thumbnail":"","children":["si42367","Button_133","si42202","si42215","Image_424","Text_Caption_215","Text_Caption_216","Image_425","Image_426","Image_427","Image_428","Image_429","SmartShape_131","SmartShape_132","SmartShape_133","Image_430","SmartShape_136"],"roles":{"slide":{"durationInFrames":93},"navigation":{"navid":"Slide42366"}}},{"id":"Text_Caption_124","class":"TODO::Senthil","instance":"Text_Caption_124","title":"You have completed this training module. ","roles":{"textData":{}}},{"id":"Slide34472","class":"Normal Slide","instance":"","thumbnail":"","children":["si6340","Text_Caption_124"],"roles":{"slide":{"durationInFrames":93},"navigation":{"navid":"Slide34472"}}},{"id":"Pool421","class":"pool","roles":{"pool":{"id":421,"name":"Pool1","questions":[]}}},{"id":"Pool15753","class":"pool","roles":{"pool":{"id":15753,"name":"Pool2","questions":[]}}},{"id":"Non-Call_Activity_How-to","class":"project","title":"Non-Call_Activity_How-to","children":["Slide5182","Slide27128","Slide15103","Slide15176","Slide35663","Slide34652","Slide43102","Slide42801","Slide43279","Slide35961","Slide36084","Slide36315","Slide38677","Slide38488","Slide38826","Slide38970","Slide39550","Slide39692","Slide40669","Slide40115","Slide41061","Slide39950","Slide37650","Slide41253","Slide41526","Slide41746","Slide41940","Slide42581","Slide42366","Slide34472"],"roles":{"quiz":{"id":377,"branched":false,"submitAll":false,"review":true,"questions":[],"minScore":0,"maxScore":0,"passScore":0}}}],"contentSettings":{"global":{"branchAware":false},"toc":{"navigationEnabled":true,"navigateVisitedSlides":false,"collapseAll":false,"showTopicDuration":false,"statusFlag":true,"selfPaced":true,"showSearch":true,"enabled":true},"playbar":{"enabled":true,"cc":false,"playPause":true,"back":true,"forward":true,"rewind":false,"close":false,"mute":false,"progressBar":true}},"contentReporting":{"CCCriteria":"view","CCData":{"viewDataIsPercent":true,"viewData":100},"SCCriteria":"view","SCData":{"viewDataIsPercent":true,"viewData":100},"exitNormalIfCompleted":false},"toc":[{"id":"Slide5182","title":"Title","visible":true},{"id":"Slide27128","title":"Introduction","visible":true},{"id":"Slide15103","title":"Navigate to Non-call Activities Screen","visible":true},{"id":"Slide15176","title":"Slide 4","visible":false},{"id":"Slide35663","title":"Slide 5","visible":false},{"id":"Slide34652","title":"Slide 6","visible":false},{"id":"Slide43102","title":"Slide 7","visible":false},{"id":"Slide42801","title":"Slide 8","visible":false},{"id":"Slide43279","title":"Slide 9","visible":false},{"id":"Slide35961","title":"Create a New Non-call Activity","visible":true},{"id":"Slide36084","title":"Slide 11","visible":false},{"id":"Slide36315","title":"Slide 12","visible":false},{"id":"Slide38677","title":"Slide 13","visible":false},{"id":"Slide38488","title":"Slide 14","visible":false},{"id":"Slide38826","title":"Slide 15","visible":false},{"id":"Slide38970","title":"Slide 16","visible":false},{"id":"Slide39550","title":"Slide 17","visible":false},{"id":"Slide39692","title":"Slide 18","visible":false},{"id":"Slide40669","title":"Slide 19","visible":false},{"id":"Slide40115","title":"Non-call Activity List Fields","visible":true},{"id":"Slide41061","title":"Slide 21","visible":false},{"id":"Slide39950","title":"Slide 22","visible":false},{"id":"Slide37650","title":"Modify a Non-call Activity","visible":true},{"id":"Slide41253","title":"Slide 24","visible":false},{"id":"Slide41526","title":"Slide 25","visible":false},{"id":"Slide41746","title":"Delete a Non-call Activity","visible":true},{"id":"Slide41940","title":"Slide 27","visible":false},{"id":"Slide42581","title":"Slide 28","visible":false},{"id":"Slide42366","title":"Slide 29","visible":false},{"id":"Slide34472","title":"Slide 30","visible":false}]}