{"metadata":{"generator":"Captivate","generatorVersion":"9.0.2","schemaVersion":"","author":"author","title":"","description":"project description","email":"author@company.com","website":"www.company.com","tags":"","thumbnail":"","source":"assets","durationInFrames":1554,"frameRate":30,"totalSlides":16,"width":995,"height":627,"responsive":false,"scalable":false,"launchFile":"index_scorm.html"},"contentStructure":[{"id":"si1702","class":"TODO::Senthil","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si5983","class":"TODO::Senthil","roles":{}},{"id":"Button_1","class":"TODO::Senthil","instance":"Button_1","roles":{"click":{"subtype":"button"}}},{"id":"si5325","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si5357","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"Title_AutoShape_3","class":"TODO::Senthil","instance":"Title_AutoShape_3","title":"Set Shrinkage    How To Guide ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_104","class":"TODO::Senthil","instance":"Text_Caption_104","title":"Monet Software Inc – Confidential and Proprietary ","roles":{"textData":{}}},{"id":"Slide5182","class":"Normal Slide","instance":"","thumbnail":"","children":["si1702","si5983","Button_1","si5325","si5357","Text_Caption_104"],"roles":{"slide":{"durationInFrames":93},"navigation":{"navid":"Slide5182"}}},{"id":"si14613","class":"TODO::Senthil","roles":{}},{"id":"si14615","class":"TODO::Senthil","title":"Slide $$cpInfoCurrentSlide$$  ","roles":{"textData":{}}},{"id":"Button_48","class":"TODO::Senthil","instance":"Button_48","roles":{"click":{"subtype":"button"}}},{"id":"si14579","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si14592","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"Text_Caption_103","class":"TODO::Senthil","instance":"Text_Caption_103","title":"Shrinkage is unplanned time away from answering phone calls.  The Shrinkage value you enter should be a best-guess determination based on your perception of the shrinkage rate. You can use the Agent Status Report and Hours Worked reports to identify the shrinkage percentages in your contact center.  Monet’s Shrinkage feature includes shrinkage parameters (as percentages) for use in generating the forecast to avoid adding the shrinkage parameters every time. Monet includes shrinkage parameters for unscheduled breaks, non-scheduled activities, and absenteeism for each day of the week. This shrinkage is taken into account when generating a Forecast.  During your initial setup, you should set Shrinkage after you creating Skill Teams and before creating Exception Codes.  This module will explain how to set Shrinkage parameters in Monet. 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Including these numbers in your forecast calculations enables Monet to more accurately predict your staffing needs.  The three Shrinkage columns are combined to form a single shrinkage percentage used when generating the forecast.  This shrinkage percentage will be applied to the agent requirements of each skill team for every interval of the day. 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