Welcome to Monet WFO Live

What do you want to do?

Use the links below to discover how to use Monet to automate key contact center tasks such as volume forecasting, optimum scheduling, and daily performance tracking.

Monet Areas
Initial Set Up of Monet WFO Live	Employee Setup and Maintenance Overview
Maintain Work History	Managing Staff
Managing Forecasts	Distinctive Day Codes
Real-Time Adherence	Managing Schedules

 

Advanced Reading Topics
WFO Live Quick Start Guide	Forecasting Introduction
WFO Live Planning a Schedule Rotation	Agent Assignment Troubleshooting Guide
WFO Live Break Settings	Multi-Channel Service Level Configuration
Agent Specific Shift Profiles	Non-Call Slot Configuration
WFO Live List of Reports	Real Time Adherence Configuration
Shift Swapping Guide	View Roster By Agent