Employee Access Roles
There are six access levels in Monet that are used to control the access an employee has to various information within the application.
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Tasks in this Topic Include:
Related Tasks:
Administrator
The Administrator has access to both Monet and Anywhere. In WFO Live the administrator has access to all modules and functions. In Anywhere the administrator account is used for setup. The administrator assigns agents to supervisors, configures alerts, and selects which general options are available.
Supervisor
The Supervisor has access to both Monet and Anywhere. In Monet the Supervisor has full access to the system like the Administrator. In Anywhere, the supervisor has the ability to approve/decline exception requests and schedule changes. This role has direct interaction with agents.
Workgroup Manager
The Workgroup Manager has the same rights as a Supervisor except they only have access to the Workgroup they are listed in and their access in the Setup module is limited to Change Password.
Manager
The Manager has read-only access to rosters and forecasts but can edit employees, exceptions, and view reports. In Anywhere the access level is identical to the Supervisor.
Supervisor Limited
The Supervisor Limited has read only rights in Monet to view the RTA screen and can run reports. They are unable to modify rosters, forecasts, or agents within Monet. In Anywhere they are able to approve/decline requests and schedule changes.
Agent
The Agent can log into Anywhere. Agent access in Anywhere the agent can view schedules, submit exception requests, bids, and schedule swaps requests.