WFO Live List of Reports

All Reports are available in CSV, PDF, Excel and HTML formats.

Forecast Reports

Schedule Reports

Real-Time Adherence & Service Performance Reports

 

Staff Reports

Employee Reports

Work History Reports

Performance Management Graphical Reporting

Monet Metrics automatically collects and presents real-time and historical performance data at agent, group and center level. Key performance indicators, scheduling information and service level indicators can be distributed to contact center employees through web-based consolidated reporting, giving them the information to do a better job. Free up time for supervisors and managers to focus on working with agents, coaching, training and planning, instead of collecting data.

Get easy access to a unified view of key performance Metrics and quickly adjust center operations resulting in better decision making, better utilization of resources, better cost management, and improved service levels. Easily establish goals and benchmarks, monitor & report on key Metrics that are critical for your contact center performance:

  • Adherence
  • Service Levels
  • Answer and Abandon Metrics
  • Average Handle Time (AHT)
  • Average Speed of Answer (ASA)
  • Average Talk Time (ATT)
  • Forecast Accuracy
  • Labor Costs and Staffing
  • Shrinkage and Absenteeism

Monet Metric's includes real-time alerts to provide critical performance data at any time and allow you to quickly adjust parameters such as forecast, schedules and staffing, or automatically trigger other events.

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