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Personalize your responses Customers are often personally, as well as financially, invested in their service, and they want to know someone else cares about their complaint   ","roles":{"textData":{}}},{"id":"Button_1","class":"TODO::Senthil","instance":"Button_1","roles":{"click":{"subtype":"button"}}},{"id":"si8582","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si8596","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"Slide8186","class":"Normal Slide","instance":"","thumbnail":"","children":["Image_41","Text_Caption_40","Text_Caption_41","Button_1","si8582","si8596"],"roles":{"slide":{"durationInFrames":1236},"navigation":{"navid":"Slide8186"}}},{"id":"Image_42","class":"TODO::Senthil","instance":"Image_42","roles":{"click":{"subtype":"button"},"question":{"interactionId":"8532","quizId":379,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"Text_Caption_42","class":"TODO::Senthil","instance":"Text_Caption_42","title":"Step 2: Investigate & Analyze ","roles":{"textData":{}}},{"id":"Text_Caption_43","class":"TODO::Senthil","instance":"Text_Caption_43","title":"Read the Notes on the Order Details of or Explanation for customer’s issue Saves time, as the customer doesn’t have to explain everything Allows customer to trust our ability to keep track of information  Use Questioning Techniques Gather more Details about the issue Confirm your understanding of the issue  ","roles":{"textData":{}}},{"id":"Button_2","class":"TODO::Senthil","instance":"Button_2","roles":{"click":{"subtype":"button"}}},{"id":"si8684","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si8713","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"Slide8225","class":"Normal Slide","instance":"","thumbnail":"","children":["Image_42","Text_Caption_42","Text_Caption_43","Button_2","si8684","si8713"],"roles":{"slide":{"durationInFrames":1332},"navigation":{"navid":"Slide8225"}}},{"id":"Image_43","class":"TODO::Senthil","instance":"Image_43","roles":{"click":{"subtype":"button"},"question":{"interactionId":"8544","quizId":379,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"Text_Caption_44","class":"TODO::Senthil","instance":"Text_Caption_44","title":"Step 3: Offer a Resolution ","roles":{"textData":{}}},{"id":"Text_Caption_45","class":"TODO::Senthil","instance":"Text_Caption_45","title":"Based on Company Processes Choose the client-specific action Use WorkFlow  Show by Explaining Show the caller that you understand their complaint by offering a solution that fits the caller’s needs. Take the time to explain the solution that you are offering to the caller in terms that the customer will understand.  Ex. 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