{"metadata":{"generator":"Captivate","generatorVersion":"11.5.1","schemaVersion":"","author":"author","title":"","description":"project description","email":"author@company.com","website":"www.company.com","tags":"","thumbnail":"","source":"assets","durationInFrames":17778,"frameRate":30,"totalSlides":28,"width":1024,"height":627,"responsive":false,"scalable":true,"launchFile":"index_scorm.html","isVRProject":false},"contentStructure":[{"id":"circle","class":"TODO::Senthil","instance":"circle","title":"Trip Charges ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"start_course_subtitle","class":"TODO::Senthil","instance":"start_course_subtitle","title":"E-Learning Course ","roles":{"textData":{}}},{"id":"assets_start_course_1","class":"TODO::Senthil","instance":"assets_start_course_1","roles":{"click":{"subtype":"button"},"question":{"quizId":-1,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"assets_start_course_2","class":"TODO::Senthil","instance":"assets_start_course_2","roles":{"click":{"subtype":"button"},"question":{"quizId":-1,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"SmartShape_59","class":"TODO::Senthil","instance":"SmartShape_59","title":"Start ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_60","class":"TODO::Senthil","instance":"SmartShape_60","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si53033","class":"TODO::Senthil","title":"Start ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si53045","class":"TODO::Senthil","title":"Start ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_61","class":"TODO::Senthil","instance":"SmartShape_61","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_62","class":"TODO::Senthil","instance":"SmartShape_62","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Slide11657","class":"Normal Slide","instance":"Title","thumbnail":"","children":["circle","start_course_subtitle","assets_start_course_1","assets_start_course_2","SmartShape_59","SmartShape_60","si53033","si53045","SmartShape_61","SmartShape_62"],"roles":{"slide":{"durationInFrames":90},"navigation":{"navid":"Slide11657"}}},{"id":"Course_Intro_Background","class":"TODO::Senthil","instance":"Course_Intro_Background","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Introduction_Asset","class":"TODO::Senthil","instance":"Introduction_Asset","roles":{"click":{"subtype":"button"},"question":{"quizId":-1,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"Theme_BG","class":"TODO::Senthil","instance":"Theme_BG","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"IntroTitle","class":"TODO::Senthil","instance":"IntroTitle","title":"Trip Charges ","roles":{"textData":{}}},{"id":"Text_Caption_27","class":"TODO::Senthil","instance":"Text_Caption_27","title":"Learn the polices to handle Trip Charge requests ","roles":{"textData":{}}},{"id":"Text_Caption_28","class":"TODO::Senthil","instance":"Text_Caption_28","title":"Trip Charge requests are an essential part of assisting our servicers. This course will help you understand and manage these requests. ","roles":{"textData":{}}},{"id":"marker1","class":"TODO::Senthil","instance":"marker1","title":"1 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"marker_text_1","class":"TODO::Senthil","instance":"marker_text_1","title":"Understand Trip Charge policies ","roles":{"textData":{}}},{"id":"marker2","class":"TODO::Senthil","instance":"marker2","title":"2 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"marker_text_2","class":"TODO::Senthil","instance":"marker_text_2","title":"Learn how Trip Charges fit into our business ","roles":{"textData":{}}},{"id":"marker_text_34","class":"TODO::Senthil","instance":"marker_text_34","title":"Manage Trip Charge requests to assist with job coverage ","roles":{"textData":{}}},{"id":"marker3","class":"TODO::Senthil","instance":"marker3","title":"3 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_453","class":"TODO::Senthil","instance":"SmartShape_453","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_455","class":"TODO::Senthil","instance":"SmartShape_455","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_456","class":"TODO::Senthil","instance":"SmartShape_456","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_475","class":"TODO::Senthil","instance":"SmartShape_475","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Slide49169","class":"Normal Slide","instance":"Introduction","thumbnail":"","children":["Course_Intro_Background","Introduction_Asset","Theme_BG","IntroTitle","Text_Caption_27","Text_Caption_28","marker1","marker_text_1","marker2","marker_text_2","marker_text_34","marker3","SmartShape_453","SmartShape_455","SmartShape_456","SmartShape_475"],"roles":{"slide":{"durationInFrames":750},"navigation":{"navid":"Slide49169"}}},{"id":"ModuleIntro_Asset1","class":"TODO::Senthil","instance":"ModuleIntro_Asset1","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_10","class":"TODO::Senthil","instance":"SmartShape_10","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_21","class":"TODO::Senthil","instance":"Text_Caption_21","title":"What is a Trip Charge? ","roles":{"textData":{}}},{"id":"Text_Caption_22","class":"TODO::Senthil","instance":"Text_Caption_22","title":"Additional job pay requested by the servicer, on top of our base SKU rates.   Servicers may request additional job pay for many reasons, just as mileage or to meet job specific circumstances.  Most of these requests are paid by NAL Group without billing the client or customer. ","roles":{"textData":{}}},{"id":"SmartShape_200","class":"TODO::Senthil","instance":"SmartShape_200","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_476","class":"TODO::Senthil","instance":"SmartShape_476","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Slide48855","class":"Normal Slide","instance":"What is a Trip Charge?","thumbnail":"","children":["ModuleIntro_Asset1","SmartShape_10","Text_Caption_21","Text_Caption_22","SmartShape_200","SmartShape_476"],"roles":{"slide":{"durationInFrames":621},"navigation":{"navid":"Slide48855"}}},{"id":"Text_Char_Asset1","class":"TODO::Senthil","instance":"Text_Char_Asset1","roles":{"click":{"subtype":"button"},"question":{"quizId":-1,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"Text_Char_Asset2","class":"TODO::Senthil","instance":"Text_Char_Asset2","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"a01Title_35","class":"TODO::Senthil","instance":"a01Title_35","title":"When can Trip Charges be Requested? ","roles":{"textData":{}}},{"id":"SmartShape_19","class":"TODO::Senthil","instance":"SmartShape_19","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_36","class":"TODO::Senthil","instance":"Text_Caption_36","title":"Servicers may... ","roles":{"textData":{}}},{"id":"Text_Caption_37","class":"TODO::Senthil","instance":"Text_Caption_37","title":"Reach out immediately when they decide they cannot accept the job without the additional job pay  We strongly encourage servicer to make these requests prior to the day of service  Servicers can ask for trip charges at any time, but servicers are not guaranteed any amount ","roles":{"textData":{}}},{"id":"SmartShape_199","class":"TODO::Senthil","instance":"SmartShape_199","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_477","class":"TODO::Senthil","instance":"SmartShape_477","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_590","class":"TODO::Senthil","instance":"Image_590","roles":{"click":{"subtype":"button"},"question":{"quizId":-1,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"Slide49609","class":"Normal Slide","instance":"When can Trip Charges be requested?","thumbnail":"","children":["Text_Char_Asset1","Text_Char_Asset2","a01Title_35","SmartShape_19","Text_Caption_36","Text_Caption_37","SmartShape_199","SmartShape_477","Image_590"],"roles":{"slide":{"durationInFrames":777},"navigation":{"navid":"Slide49609"}}},{"id":"Text_Char_Asset1_649","class":"TODO::Senthil","instance":"Text_Char_Asset1_649","roles":{"click":{"subtype":"button"},"question":{"quizId":379,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"Text_Char_Asset2_650","class":"TODO::Senthil","instance":"Text_Char_Asset2_650","roles":{"click":{"subtype":"button"},"question":{"quizId":379,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"a01Title_436","class":"TODO::Senthil","instance":"a01Title_436","title":"What is the purpose of Trip Charges? ","roles":{"textData":{}}},{"id":"SmartShape_582","class":"TODO::Senthil","instance":"SmartShape_582","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_437","class":"TODO::Senthil","instance":"Text_Caption_437","title":"Trip Charges are... ","roles":{"textData":{}}},{"id":"Text_Caption_438","class":"TODO::Senthil","instance":"Text_Caption_438","title":"A part of our job coverage process.    Our servicers are able to reject jobs that are not a good fit for them.    Trip Charges are used to smooth over those conflicts and to help secure job coverage. ","roles":{"textData":{}}},{"id":"SmartShape_583","class":"TODO::Senthil","instance":"SmartShape_583","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_584","class":"TODO::Senthil","instance":"SmartShape_584","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_651","class":"TODO::Senthil","instance":"Image_651","roles":{"click":{"subtype":"button"},"question":{"quizId":379,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"Slide170517","class":"Normal Slide","instance":"When can Trip Charges be requested?","thumbnail":"","children":["Text_Char_Asset1_649","Text_Char_Asset2_650","a01Title_436","SmartShape_582","Text_Caption_437","Text_Caption_438","SmartShape_583","SmartShape_584","Image_651"],"roles":{"slide":{"durationInFrames":669},"navigation":{"navid":"Slide170517"}}},{"id":"SmartShape_541","class":"TODO::Senthil","instance":"SmartShape_541","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Char_Asset1_606","class":"TODO::Senthil","instance":"Text_Char_Asset1_606","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Char_Asset2_607","class":"TODO::Senthil","instance":"Text_Char_Asset2_607","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"RC_NeverOffer","class":"TODO::Senthil","instance":"RC_NeverOffer","title":"Never Offer a Trip Charge! ","roles":{"textData":{}}},{"id":"SmartShape_542","class":"TODO::Senthil","instance":"SmartShape_542","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_543","class":"TODO::Senthil","instance":"SmartShape_543","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Slide161769","class":"Normal Slide","instance":"When can Trip Charges be requested?","thumbnail":"","children":["SmartShape_541","Text_Char_Asset1_606","Text_Char_Asset2_607","RC_NeverOffer","SmartShape_542","SmartShape_543"],"roles":{"slide":{"durationInFrames":267},"navigation":{"navid":"Slide161769"}}},{"id":"VerticalAccordionBackground","class":"TODO::Senthil","instance":"VerticalAccordionBackground","roles":{"click":{"subtype":"button"},"question":{"quizId":-1,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"VertAccord_Shadow","class":"TODO::Senthil","instance":"VertAccord_Shadow","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"VertAccordTitle","class":"TODO::Senthil","instance":"VertAccordTitle","title":"Trip Charge Reasons ","roles":{"textData":{}}},{"id":"VertAccord_Instructions","class":"TODO::Senthil","instance":"VertAccord_Instructions","title":"Click the tabs to reveal information. ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"vertA0","class":"TODO::Senthil","instance":"vertA0","title":"          1 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si71029","class":"TODO::Senthil","title":"          1 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si71039","class":"TODO::Senthil","title":"          1 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si71049","class":"TODO::Senthil","title":"          1 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"vertB0","class":"TODO::Senthil","instance":"vertB0","title":"          2 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si71136","class":"TODO::Senthil","title":"          2 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si71169","class":"TODO::Senthil","title":"          2 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si71202","class":"TODO::Senthil","title":"          2 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"vertC0","class":"TODO::Senthil","instance":"vertC0","title":"          3 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si71273","class":"TODO::Senthil","title":"          3 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si71306","class":"TODO::Senthil","title":"          3 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si71339","class":"TODO::Senthil","title":"          3 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"vertD0","class":"TODO::Senthil","instance":"vertD0","title":"          4 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si71410","class":"TODO::Senthil","title":"          4 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si71443","class":"TODO::Senthil","title":"          4 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si71476","class":"TODO::Senthil","title":"          4 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"vertE0","class":"TODO::Senthil","instance":"vertE0","title":"          5 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si71547","class":"TODO::Senthil","title":"          5 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si71580","class":"TODO::Senthil","title":"          5 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si71613","class":"TODO::Senthil","title":"          5 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"vertA1","class":"TODO::Senthil","instance":"vertA1","title":"          1 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si71697","class":"TODO::Senthil","title":"          1 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si71708","class":"TODO::Senthil","title":"          1 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si71719","class":"TODO::Senthil","title":"          1 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"vertB1","class":"TODO::Senthil","instance":"vertB1","title":"          2 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si71748","class":"TODO::Senthil","title":"          2 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si71759","class":"TODO::Senthil","title":"          2 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si71770","class":"TODO::Senthil","title":"          2 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"vertC1","class":"TODO::Senthil","instance":"vertC1","title":"          3 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si71799","class":"TODO::Senthil","title":"          3 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si71810","class":"TODO::Senthil","title":"          3 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si71821","class":"TODO::Senthil","title":"          3 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"vertD1","class":"TODO::Senthil","instance":"vertD1","title":"          4 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si71850","class":"TODO::Senthil","title":"          4 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si71861","class":"TODO::Senthil","title":"          4 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si71872","class":"TODO::Senthil","title":"          4 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"vertE1","class":"TODO::Senthil","instance":"vertE1","title":"          5 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si71901","class":"TODO::Senthil","title":"          5 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si71912","class":"TODO::Senthil","title":"          5 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si71923","class":"TODO::Senthil","title":"          5 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_338","class":"TODO::Senthil","instance":"SmartShape_338","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_282","class":"TODO::Senthil","instance":"Text_Caption_282","title":"Additional Work ","roles":{"textData":{}}},{"id":"Text_Caption_283","class":"TODO::Senthil","instance":"Text_Caption_283","title":"Used to cover additional work outside of he Scope of Work, but necessary to complete the job   NAL Group does not have a SKU for that specific client that covers the necesary work  ","roles":{"textData":{}}},{"id":"Image_408","class":"TODO::Senthil","instance":"Image_408","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"vertA2","class":"TODO::Senthil","instance":"vertA2","title":"          1 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si72031","class":"TODO::Senthil","title":"          1 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si72042","class":"TODO::Senthil","title":"          1 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si72053","class":"TODO::Senthil","title":"          1 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"vertB2","class":"TODO::Senthil","instance":"vertB2","title":"          2 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si72082","class":"TODO::Senthil","title":"          2 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si72093","class":"TODO::Senthil","title":"          2 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si72104","class":"TODO::Senthil","title":"          2 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"vertC2","class":"TODO::Senthil","instance":"vertC2","title":"          3 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si72133","class":"TODO::Senthil","title":"          3 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si72144","class":"TODO::Senthil","title":"          3 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si72155","class":"TODO::Senthil","title":"          3 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"vertD2","class":"TODO::Senthil","instance":"vertD2","title":"          4 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si72184","class":"TODO::Senthil","title":"          4 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si72195","class":"TODO::Senthil","title":"          4 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si72206","class":"TODO::Senthil","title":"          4 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"vertE2","class":"TODO::Senthil","instance":"vertE2","title":"          5 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si72235","class":"TODO::Senthil","title":"          5 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si72246","class":"TODO::Senthil","title":"          5 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si72257","class":"TODO::Senthil","title":"          5 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_344","class":"TODO::Senthil","instance":"SmartShape_344","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_284","class":"TODO::Senthil","instance":"Text_Caption_284","title":"Mileage ","roles":{"textData":{}}},{"id":"Text_Caption_285","class":"TODO::Senthil","instance":"Text_Caption_285","title":"Used to cover travel for jobs more than 40 miles from the pickup location, if thethe servicer is primary, or the servicer’s start location.    NAL Group only provides mileage coverage to the customer location.  We do not compensate for the round trip ","roles":{"textData":{}}},{"id":"Image_409","class":"TODO::Senthil","instance":"Image_409","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"vertA3","class":"TODO::Senthil","instance":"vertA3","title":"          1 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si72383","class":"TODO::Senthil","title":"          1 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si72394","class":"TODO::Senthil","title":"          1 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si72405","class":"TODO::Senthil","title":"          1 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"vertB3","class":"TODO::Senthil","instance":"vertB3","title":"          2 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si72434","class":"TODO::Senthil","title":"          2 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si72445","class":"TODO::Senthil","title":"          2 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si72456","class":"TODO::Senthil","title":"          2 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"vertC3","class":"TODO::Senthil","instance":"vertC3","title":"          3 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si72485","class":"TODO::Senthil","title":"          3 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si72496","class":"TODO::Senthil","title":"          3 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si72507","class":"TODO::Senthil","title":"          3 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"vertD3","class":"TODO::Senthil","instance":"vertD3","title":"          4 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si72536","class":"TODO::Senthil","title":"          4 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si72547","class":"TODO::Senthil","title":"          4 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si72558","class":"TODO::Senthil","title":"          4 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"vertE3","class":"TODO::Senthil","instance":"vertE3","title":"          5 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si72587","class":"TODO::Senthil","title":"          5 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si72598","class":"TODO::Senthil","title":"          5 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si72609","class":"TODO::Senthil","title":"          5 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_350","class":"TODO::Senthil","instance":"SmartShape_350","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_286","class":"TODO::Senthil","instance":"Text_Caption_286","title":"Last Minute ","roles":{"textData":{}}},{"id":"Text_Caption_287","class":"TODO::Senthil","instance":"Text_Caption_287","title":"Used to compensate a servicer who agrees to cover a job scheduled for the same day or next day ","roles":{"textData":{}}},{"id":"Image_411","class":"TODO::Senthil","instance":"Image_411","roles":{"click":{"subtype":"button"},"question":{"quizId":379,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"vertA4","class":"TODO::Senthil","instance":"vertA4","title":"          1 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si72735","class":"TODO::Senthil","title":"          1 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si72746","class":"TODO::Senthil","title":"          1 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si72757","class":"TODO::Senthil","title":"          1 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"vertB4","class":"TODO::Senthil","instance":"vertB4","title":"          2 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si72786","class":"TODO::Senthil","title":"          2 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si72797","class":"TODO::Senthil","title":"          2 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si72808","class":"TODO::Senthil","title":"          2 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"vertC4","class":"TODO::Senthil","instance":"vertC4","title":"          3 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si72837","class":"TODO::Senthil","title":"          3 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si72848","class":"TODO::Senthil","title":"          3 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si72859","class":"TODO::Senthil","title":"          3 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"vertD4","class":"TODO::Senthil","instance":"vertD4","title":"          4 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si72888","class":"TODO::Senthil","title":"          4 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si72899","class":"TODO::Senthil","title":"          4 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si72910","class":"TODO::Senthil","title":"          4 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"vertE4","class":"TODO::Senthil","instance":"vertE4","title":"          5 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si72939","class":"TODO::Senthil","title":"          5 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si72950","class":"TODO::Senthil","title":"          5 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si72961","class":"TODO::Senthil","title":"          5 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_356","class":"TODO::Senthil","instance":"SmartShape_356","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_288","class":"TODO::Senthil","instance":"Text_Caption_288","title":"Client Billable ","roles":{"textData":{}}},{"id":"Text_Caption_289","class":"TODO::Senthil","instance":"Text_Caption_289","title":"Used to bill the client for work which NAL Group does not have an applicable SKU  Client must give prior approval to bill for the additional job pay ","roles":{"textData":{}}},{"id":"Image_413","class":"TODO::Senthil","instance":"Image_413","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"vertA5","class":"TODO::Senthil","instance":"vertA5","title":"          1 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si73087","class":"TODO::Senthil","title":"          1 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si73098","class":"TODO::Senthil","title":"          1 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si73109","class":"TODO::Senthil","title":"          1 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"vertB5","class":"TODO::Senthil","instance":"vertB5","title":"          2 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si73138","class":"TODO::Senthil","title":"          2 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si73149","class":"TODO::Senthil","title":"          2 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si73160","class":"TODO::Senthil","title":"          2 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"vertC5","class":"TODO::Senthil","instance":"vertC5","title":"          3 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si73189","class":"TODO::Senthil","title":"          3 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si73200","class":"TODO::Senthil","title":"          3 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si73211","class":"TODO::Senthil","title":"          3 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"vertD5","class":"TODO::Senthil","instance":"vertD5","title":"          4 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si73240","class":"TODO::Senthil","title":"          4 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si73251","class":"TODO::Senthil","title":"          4 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si73262","class":"TODO::Senthil","title":"          4 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"vertE5","class":"TODO::Senthil","instance":"vertE5","title":"          5 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si73291","class":"TODO::Senthil","title":"          5 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si73302","class":"TODO::Senthil","title":"          5 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si73313","class":"TODO::Senthil","title":"          5 ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_362","class":"TODO::Senthil","instance":"SmartShape_362","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_290","class":"TODO::Senthil","instance":"Text_Caption_290","title":"Job Doesn’t Pay Enough ","roles":{"textData":{}}},{"id":"Text_Caption_291","class":"TODO::Senthil","instance":"Text_Caption_291","title":"General purpose - used when the request doesn’t fit the other trip charge types  Used when servicer asks for additional pay and there isn’t any out of scope work needed ","roles":{"textData":{}}},{"id":"Image_415","class":"TODO::Senthil","instance":"Image_415","roles":{"click":{"subtype":"button"},"question":{"quizId":379,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"Slide70765","class":"Normal Slide","instance":"Trip Charge Types","thumbnail":"","children":["VerticalAccordionBackground","VertAccord_Shadow","VertAccordTitle","VertAccord_Instructions","vertA0","si71029","si71039","si71049","vertB0","si71136","si71169","si71202","vertC0","si71273","si71306","si71339","vertD0","si71410","si71443","si71476","vertE0","si71547","si71580","si71613","vertA1","si71697","si71708","si71719","vertB1","si71748","si71759","si71770","vertC1","si71799","si71810","si71821","vertD1","si71850","si71861","si71872","vertE1","si71901","si71912","si71923","SmartShape_338","Text_Caption_282","Text_Caption_283","Image_408","vertA2","si72031","si72042","si72053","vertB2","si72082","si72093","si72104","vertC2","si72133","si72144","si72155","vertD2","si72184","si72195","si72206","vertE2","si72235","si72246","si72257","SmartShape_344","Text_Caption_284","Text_Caption_285","Image_409","vertA3","si72383","si72394","si72405","vertB3","si72434","si72445","si72456","vertC3","si72485","si72496","si72507","vertD3","si72536","si72547","si72558","vertE3","si72587","si72598","si72609","SmartShape_350","Text_Caption_286","Text_Caption_287","Image_411","vertA4","si72735","si72746","si72757","vertB4","si72786","si72797","si72808","vertC4","si72837","si72848","si72859","vertD4","si72888","si72899","si72910","vertE4","si72939","si72950","si72961","SmartShape_356","Text_Caption_288","Text_Caption_289","Image_413","vertA5","si73087","si73098","si73109","vertB5","si73138","si73149","si73160","vertC5","si73189","si73200","si73211","vertD5","si73240","si73251","si73262","vertE5","si73291","si73302","si73313","SmartShape_362","Text_Caption_290","Text_Caption_291","Image_415"],"roles":{"slide":{"durationInFrames":318},"navigation":{"navid":"Slide70765"}}},{"id":"SmartShape_535","class":"TODO::Senthil","instance":"SmartShape_535","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_597","class":"TODO::Senthil","instance":"Image_597","roles":{"click":{"subtype":"button"},"question":{"quizId":-1,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"Text_Image_Character_Asset1","class":"TODO::Senthil","instance":"Text_Image_Character_Asset1","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"a01Title_38","class":"TODO::Senthil","instance":"a01Title_38","title":"How a Servicer Requests a Trip Charge ","roles":{"textData":{}}},{"id":"SmartShape_20","class":"TODO::Senthil","instance":"SmartShape_20","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_39","class":"TODO::Senthil","instance":"Text_Caption_39","title":"This is Brian.... ","roles":{"textData":{}}},{"id":"Text_Caption_40","class":"TODO::Senthil","instance":"Text_Caption_40","title":"He is a servicer for NAL Group.  He has a job scheduled to his board for the middle of next week that is 75 miles from his primary store.  ","roles":{"textData":{}}},{"id":"SmartShape_483","class":"TODO::Senthil","instance":"SmartShape_483","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Image_Character_Asset2_619","class":"TODO::Senthil","instance":"Text_Image_Character_Asset2_619","roles":{"click":{"subtype":"button"},"question":{"quizId":379,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"Slide49758","class":"Normal Slide","instance":"Meet Brian - Mileage","thumbnail":"","children":["SmartShape_535","Image_597","Text_Image_Character_Asset1","a01Title_38","SmartShape_20","Text_Caption_39","Text_Caption_40","SmartShape_483","Text_Image_Character_Asset2_619"],"roles":{"slide":{"durationInFrames":303},"navigation":{"navid":"Slide49758"}}},{"id":"DialoguesBackground1","class":"TODO::Senthil","instance":"DialoguesBackground1","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"DialoguesBackground2","class":"TODO::Senthil","instance":"DialoguesBackground2","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Dialogues_Asset1","class":"TODO::Senthil","instance":"Dialogues_Asset1","roles":{"click":{"subtype":"button"},"question":{"quizId":-1,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"Dialogues_Asset2","class":"TODO::Senthil","instance":"Dialogues_Asset2","roles":{"click":{"subtype":"button"},"question":{"quizId":-1,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"a02Title_231","class":"TODO::Senthil","instance":"a02Title_231","title":"How a Servicer Requests a Trip Charge ","roles":{"textData":{}}},{"id":"DialoguesContinue","class":"TODO::Senthil","instance":"DialoguesContinue","title":"Continue ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si65101","class":"TODO::Senthil","title":"Continue ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si65111","class":"TODO::Senthil","title":"Continue ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Dialogues_Instructions","class":"TODO::Senthil","instance":"Dialogues_Instructions","title":"Click the button to reveal information. ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_253","class":"TODO::Senthil","instance":"SmartShape_253","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_254","class":"TODO::Senthil","instance":"SmartShape_254","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_465","class":"TODO::Senthil","instance":"SmartShape_465","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_466","class":"TODO::Senthil","instance":"SmartShape_466","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_283","class":"TODO::Senthil","instance":"Image_283","roles":{"click":{"subtype":"button"},"question":{"quizId":-1,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"Image_284","class":"TODO::Senthil","instance":"Image_284","roles":{"click":{"subtype":"button"},"question":{"interactionId":"65224","quizId":-1,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"Text_Caption_232","class":"TODO::Senthil","instance":"Text_Caption_232","title":"Hello.  This is Marie.  How can I help you? ","roles":{"textData":{}}},{"id":"Text_Caption_233","class":"TODO::Senthil","instance":"Text_Caption_233","title":"This is Brian from Fast Installs. I’m caling to request a trip charge for job number 1231-9592 ","roles":{"textData":{}}},{"id":"Image_287","class":"TODO::Senthil","instance":"Image_287","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_288","class":"TODO::Senthil","instance":"Image_288","roles":{"click":{"subtype":"button"},"question":{"interactionId":"65317","quizId":379,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"Text_Caption_234","class":"TODO::Senthil","instance":"Text_Caption_234","title":"Okay, I am looking at the job.  How much do you need to roll on this job? ","roles":{"textData":{}}},{"id":"Text_Caption_235","class":"TODO::Senthil","instance":"Text_Caption_235","title":"Well, it’s in Townsville; that’s 75 miles away.  That is going to take most of my day.  I need an additional $100. ","roles":{"textData":{}}},{"id":"Slide64989","class":"Normal Slide","instance":"Dialogues and Scenario Layout","thumbnail":"","children":["DialoguesBackground1","DialoguesBackground2","Dialogues_Asset1","Dialogues_Asset2","a02Title_231","DialoguesContinue","si65101","si65111","Dialogues_Instructions","SmartShape_253","SmartShape_254","SmartShape_465","SmartShape_466","Image_283","Image_284","Text_Caption_232","Text_Caption_233","Image_287","Image_288","Text_Caption_234","Text_Caption_235"],"roles":{"slide":{"durationInFrames":312},"navigation":{"navid":"Slide64989"}}},{"id":"Three_Column_Text_IMG","class":"TODO::Senthil","instance":"Three_Column_Text_IMG","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_37","class":"TODO::Senthil","instance":"SmartShape_37","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"a01Title_64","class":"TODO::Senthil","instance":"a01Title_64","title":"What should you do next? ","roles":{"textData":{}}},{"id":"SmartShape_38","class":"TODO::Senthil","instance":"SmartShape_38","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_66","class":"TODO::Senthil","instance":"Text_Caption_66","title":"Confirm all details of the request  Pull up the order in DOLI and check all information for yourself  Confirm exactly what the servicer wants this Trip Charge to cover: i.e. what mileage, what work, what components, etc  ","roles":{"textData":{}}},{"id":"Three_Column_Text_Title1","class":"TODO::Senthil","instance":"Three_Column_Text_Title1","title":"Ask Probing Questions ","roles":{"textData":{}}},{"id":"Three_Column_Text_Asset1","class":"TODO::Senthil","instance":"Three_Column_Text_Asset1","roles":{"click":{"subtype":"button"},"question":{"quizId":-1,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"Image_61","class":"TODO::Senthil","instance":"Image_61","roles":{"click":{"subtype":"button"},"question":{"quizId":-1,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"Three_Column_Text_Title2","class":"TODO::Senthil","instance":"Three_Column_Text_Title2","title":"Negotiate ","roles":{"textData":{}}},{"id":"Text_Caption_67","class":"TODO::Senthil","instance":"Text_Caption_67","title":"Make a reasonable counter offer to try to reduce costs  Trip Charges are paid by NAL Group and affect our margins  *Remember we only pay mileage for one direction* ","roles":{"textData":{}}},{"id":"Three_Column_Text_Title3","class":"TODO::Senthil","instance":"Three_Column_Text_Title3","title":"Alternate Coverage ","roles":{"textData":{}}},{"id":"Text_Caption_68","class":"TODO::Senthil","instance":"Text_Caption_68","title":"Same day or next day, decide in real-time - no coverage search necessary  Future dates determine if alternate coverage can perform the job for a lower or no Trip Charge ","roles":{"textData":{}}},{"id":"SmartShape_201","class":"TODO::Senthil","instance":"SmartShape_201","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_202","class":"TODO::Senthil","instance":"SmartShape_202","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_480","class":"TODO::Senthil","instance":"SmartShape_480","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Slide50848","class":"Normal Slide","instance":"MM_TripChargeNegotiation","thumbnail":"","children":["Three_Column_Text_IMG","SmartShape_37","a01Title_64","SmartShape_38","Text_Caption_66","Three_Column_Text_Title1","Three_Column_Text_Asset1","Image_61","Three_Column_Text_Title2","Text_Caption_67","Three_Column_Text_Title3","Text_Caption_68","SmartShape_201","SmartShape_202","SmartShape_480"],"roles":{"slide":{"durationInFrames":2727},"navigation":{"navid":"Slide50848"}}},{"id":"SCHeader_547","class":"TODO::Senthil","instance":"SCHeader_547","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_402","class":"TODO::Senthil","instance":"Text_Caption_402","title":"? ","roles":{"textData":{}}},{"id":"SC_Asset1_611","class":"TODO::Senthil","instance":"SC_Asset1_611","roles":{"click":{"subtype":"button"},"question":{"quizId":379,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"SCFooter_548","class":"TODO::Senthil","instance":"SCFooter_548","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SC_Asset2_612","class":"TODO::Senthil","instance":"SC_Asset2_612","roles":{"click":{"subtype":"button"},"question":{"quizId":379,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"Text_Caption_406","class":"TODO::Senthil","instance":"Text_Caption_406","title":"Applying the information from the last slide, what is the best response to Brian’s request? ","roles":{"textData":{}}},{"id":"SmartShape_552","class":"TODO::Senthil","instance":"SmartShape_552","title":"That is a long drive! I will add the $100 to this order.  This is still scheduled for next Tuesday.  Does that still work for you? ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si162468","class":"TODO::Senthil","title":"That is a long drive! I will add the $100 to this order.  This is still scheduled for next Tuesday.  Does that still work for you? ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si162480","class":"TODO::Senthil","title":"That is a long drive! I will add the $100 to this order.  This is still scheduled for next Tuesday.  Does that still work for you? ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_553","class":"TODO::Senthil","instance":"SmartShape_553","title":"I’ll mark down that you need $100 dollars to do this job.  I’ll call you back to see what I figure out. ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si162502","class":"TODO::Senthil","title":"I’ll mark down that you need $100 dollars to do this job.  I’ll call you back to see what I figure out. ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si162514","class":"TODO::Senthil","title":"I’ll mark down that you need $100 dollars to do this job.  I’ll call you back to see what I figure out. ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_554","class":"TODO::Senthil","instance":"SmartShape_554","title":"I understand that is a long drive for you. Are you able to accept $80 additional job pay? ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si162528","class":"TODO::Senthil","title":"I understand that is a long drive for you. Are you able to accept $80 additional job pay? ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si162540","class":"TODO::Senthil","title":"I understand that is a long drive for you. Are you able to accept $80 additional job pay? ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_407","class":"TODO::Senthil","instance":"Text_Caption_407","title":"That is incorrect.  We should attempt to negoitate the requested amount. Please click the Next button to continue. ","roles":{"textData":{}}},{"id":"Text_Caption_408","class":"TODO::Senthil","instance":"Text_Caption_408","title":"That is correct! Please click the Next button to continue. ","roles":{"textData":{}}},{"id":"Button_8","class":"TODO::Senthil","instance":"Button_8","roles":{"click":{"subtype":"button"}}},{"id":"si162438","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"si162452","class":"TODO::Senthil","roles":{"click":{"subtype":"button"}}},{"id":"Slide162084","class":"Normal Slide","instance":"","thumbnail":"","children":["SCHeader_547","Text_Caption_402","SC_Asset1_611","SCFooter_548","SC_Asset2_612","Text_Caption_406","SmartShape_552","si162468","si162480","SmartShape_553","si162502","si162514","SmartShape_554","si162528","si162540","Text_Caption_407","Text_Caption_408","Button_8","si162438","si162452"],"roles":{"slide":{"durationInFrames":264},"navigation":{"navid":"Slide162084"}}},{"id":"DialoguesBackground1_555","class":"TODO::Senthil","instance":"DialoguesBackground1_555","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"DialoguesBackground2_556","class":"TODO::Senthil","instance":"DialoguesBackground2_556","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Dialogues_Asset1_620","class":"TODO::Senthil","instance":"Dialogues_Asset1_620","roles":{"click":{"subtype":"button"},"question":{"quizId":379,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"Dialogues_Asset2_621","class":"TODO::Senthil","instance":"Dialogues_Asset2_621","roles":{"click":{"subtype":"button"},"question":{"quizId":379,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"a02Title_409","class":"TODO::Senthil","instance":"a02Title_409","title":"How a Servicer Requests a Trip Charge ","roles":{"textData":{}}},{"id":"DialoguesContinue_557","class":"TODO::Senthil","instance":"DialoguesContinue_557","title":"Continue ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si166180","class":"TODO::Senthil","title":"Continue ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si166193","class":"TODO::Senthil","title":"Continue ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Dialogues_Instructions_558","class":"TODO::Senthil","instance":"Dialogues_Instructions_558","title":"Click the button to reveal information. ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_559","class":"TODO::Senthil","instance":"SmartShape_559","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_560","class":"TODO::Senthil","instance":"SmartShape_560","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_561","class":"TODO::Senthil","instance":"SmartShape_561","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_562","class":"TODO::Senthil","instance":"SmartShape_562","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_622","class":"TODO::Senthil","instance":"Image_622","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_623","class":"TODO::Senthil","instance":"Image_623","roles":{"click":{"subtype":"button"},"question":{"interactionId":"166317","quizId":379,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"Mileage_Continued","class":"TODO::Senthil","instance":"Mileage_Continued","title":"I understand that is a long drive for you.  Are you able to accept $80? ","roles":{"textData":{}}},{"id":"Text_Caption_411","class":"TODO::Senthil","instance":"Text_Caption_411","title":"I can’t do this for less than $100.  This job is going to take my whole day.   ","roles":{"textData":{}}},{"id":"Image_624","class":"TODO::Senthil","instance":"Image_624","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_625","class":"TODO::Senthil","instance":"Image_625","roles":{"click":{"subtype":"button"},"question":{"interactionId":"166347","quizId":379,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"Text_Caption_412","class":"TODO::Senthil","instance":"Text_Caption_412","title":"Okay. I am going to put in your request for $100.  Can you still cover this job for next Tuesday? ","roles":{"textData":{}}},{"id":"Text_Caption_413","class":"TODO::Senthil","instance":"Text_Caption_413","title":"With the additional pay, yes.  Let me know soon, please.  I don’t want to leave this whole day open and lose a day’s work ","roles":{"textData":{}}},{"id":"Slide166384","class":"Normal Slide","instance":"Dialogues and Scenario Layout","thumbnail":"","children":["DialoguesBackground1_555","DialoguesBackground2_556","Dialogues_Asset1_620","Dialogues_Asset2_621","a02Title_409","DialoguesContinue_557","si166180","si166193","Dialogues_Instructions_558","SmartShape_559","SmartShape_560","SmartShape_561","SmartShape_562","Image_622","Image_623","Mileage_Continued","Text_Caption_411","Image_624","Image_625","Text_Caption_412","Text_Caption_413"],"roles":{"slide":{"durationInFrames":375},"navigation":{"navid":"Slide166384"}}},{"id":"Image_37","class":"TODO::Senthil","instance":"Image_37","roles":{"click":{"subtype":"button"},"question":{"interactionId":"49941","quizId":-1,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"SmartShape_22","class":"TODO::Senthil","instance":"SmartShape_22","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"a01Title_41","class":"TODO::Senthil","instance":"a01Title_41","title":"How to Enter a Trip Charge in DOLI ","roles":{"textData":{}}},{"id":"Text_Caption_42","class":"TODO::Senthil","instance":"Text_Caption_42","title":"Trip Charge Info ","roles":{"textData":{}}},{"id":"Text_Caption_43","class":"TODO::Senthil","instance":"Text_Caption_43","title":"Trip Charge Info button in the Navigation Bar  Use this tool to enter every servicer’s trip charge request, including those that are not approved      ","roles":{"textData":{}}},{"id":"SmartShape_23","class":"TODO::Senthil","instance":"SmartShape_23","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_39","class":"TODO::Senthil","instance":"Image_39","roles":{"click":{"subtype":"button"},"question":{"quizId":-1,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"SmartShape_460","class":"TODO::Senthil","instance":"SmartShape_460","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_478","class":"TODO::Senthil","instance":"SmartShape_478","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_567","class":"TODO::Senthil","instance":"SmartShape_567","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Slide49905","class":"Normal Slide","instance":"Text & Image Layout","thumbnail":"","children":["Image_37","SmartShape_22","a01Title_41","Text_Caption_42","Text_Caption_43","SmartShape_23","Image_39","SmartShape_460","SmartShape_478","SmartShape_567"],"roles":{"slide":{"durationInFrames":345},"navigation":{"navid":"Slide49905"}}},{"id":"Image_627","class":"TODO::Senthil","instance":"Image_627","roles":{"click":{"subtype":"button"},"question":{"interactionId":"166448","quizId":379,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"SmartShape_563","class":"TODO::Senthil","instance":"SmartShape_563","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"a01Title_415","class":"TODO::Senthil","instance":"a01Title_415","title":"How to Enter a Trip Charge in DOLI ","roles":{"textData":{}}},{"id":"Text_Caption_416","class":"TODO::Senthil","instance":"Text_Caption_416","title":"Trip Charge Info ","roles":{"textData":{}}},{"id":"SmartShape_564","class":"TODO::Senthil","instance":"SmartShape_564","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_628","class":"TODO::Senthil","instance":"Image_628","roles":{"click":{"subtype":"button"},"question":{"interactionId":"166554","quizId":379,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"SmartShape_565","class":"TODO::Senthil","instance":"SmartShape_565","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_566","class":"TODO::Senthil","instance":"SmartShape_566","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_418","class":"TODO::Senthil","instance":"Text_Caption_418","title":"A# - Service Company Serial or ID Number Amount Requested - The amount the servicer agreed to accept Reason - Choose the most applicable Reason from the drop down Amount Billable - Enter 0 or the amount the client agreed to cover Reason Description - For Client Billable trip charges only Status -  Pending Approval - verbal approval given Entered - Not yet approved or denied Denied - Denied by management Approved - Approved in the system by Management, sent to Accounting Approved By - Name of the person approving the charge (Market Manger, Supervisor, etc)   ","roles":{"textData":{}}},{"id":"Slide166643","class":"Normal Slide","instance":"Text & Image Layout","thumbnail":"","children":["Image_627","SmartShape_563","a01Title_415","Text_Caption_416","SmartShape_564","Image_628","SmartShape_565","SmartShape_566","Text_Caption_418"],"roles":{"slide":{"durationInFrames":2466},"navigation":{"navid":"Slide166643"}}},{"id":"SlideShowBackground","class":"TODO::Senthil","instance":"SlideShowBackground","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"a02Title_208","class":"TODO::Senthil","instance":"a02Title_208","title":"Client Billlable Trip Charges ","roles":{"textData":{}}},{"id":"SlideShow_Asset1","class":"TODO::Senthil","instance":"SlideShow_Asset1","roles":{"click":{"subtype":"button"},"question":{"interactionId":"62512","quizId":-1,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"SmartShape_210","class":"TODO::Senthil","instance":"SmartShape_210","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SlideShow_Instructions","class":"TODO::Senthil","instance":"SlideShow_Instructions","title":"Click the right and left arrows to reveal information. ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_250","class":"TODO::Senthil","instance":"Image_250","roles":{"click":{"subtype":"button"},"question":{"interactionId":"62562","quizId":-1,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"Text_Caption_209","class":"TODO::Senthil","instance":"Text_Caption_209","title":"When do we use Client Billable charges? ","roles":{"textData":{}}},{"id":"Text_Caption_210","class":"TODO::Senthil","instance":"Text_Caption_210","title":"When the client gives permission for NAL Group to bill for out of scope of work  Compensation because the customer requires labor outside of the scope of work and for which NAL Group does not have a client SKU  Used in place of the Additional Work type Trip Charge ","roles":{"textData":{}}},{"id":"SmartShape_214","class":"TODO::Senthil","instance":"SmartShape_214","title":"> ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si62722","class":"TODO::Senthil","title":"> ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si62732","class":"TODO::Senthil","title":"> ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_215","class":"TODO::Senthil","instance":"SmartShape_215","title":"< ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si62802","class":"TODO::Senthil","title":"< ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si62822","class":"TODO::Senthil","title":"< ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_251","class":"TODO::Senthil","instance":"Image_251","roles":{"click":{"subtype":"button"},"question":{"interactionId":"62847","quizId":379,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"Text_Caption_211","class":"TODO::Senthil","instance":"Text_Caption_211","title":"What type of work can we bill? ","roles":{"textData":{}}},{"id":"Text_Caption_212","class":"TODO::Senthil","instance":"Text_Caption_212","title":"We can request to bill the client if the labor is skill specific, think of special skills a customer would pay to receive.  Such as Plumbing, Electrical , Carpentry, Installation, Setup of equipment.   For Labor that is not skill specific, we will handle the request as a Job Doesn't Pay Enough Trip Charge request, such as additional flights of stairs, Customer lives outside serviceable area, Need # extra crew, Vehicle Rentals, Service takes too long or large numbers of components.   ","roles":{"textData":{}}},{"id":"SmartShape_217","class":"TODO::Senthil","instance":"SmartShape_217","title":"> ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si62917","class":"TODO::Senthil","title":"> ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si62928","class":"TODO::Senthil","title":"> ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_218","class":"TODO::Senthil","instance":"SmartShape_218","title":"< ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si62956","class":"TODO::Senthil","title":"< ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si62967","class":"TODO::Senthil","title":"< ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_252","class":"TODO::Senthil","instance":"Image_252","roles":{"click":{"subtype":"button"},"question":{"interactionId":"62978","quizId":379,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"Text_Caption_213","class":"TODO::Senthil","instance":"Text_Caption_213","title":"Best Buy Client Billable ","roles":{"textData":{}}},{"id":"Text_Caption_214","class":"TODO::Senthil","instance":"Text_Caption_214","title":"Best Buy additional services must be called in from the customer’s site or be pre-approved by Best Buy field leadership  Onsite requests must be called into DoD.  All requests must be accompanied by a Breeze Case ID and post-install photo  Sub Reasons - Additional drop downs for coding additional services  Reason Description - detailed notes of which product, which work is covered by this charge, and the reason the customer isn’t being charged  ","roles":{"textData":{}}},{"id":"SmartShape_219","class":"TODO::Senthil","instance":"SmartShape_219","title":"> ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si63048","class":"TODO::Senthil","title":"> ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si63059","class":"TODO::Senthil","title":"> ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_220","class":"TODO::Senthil","instance":"SmartShape_220","title":"< ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si63087","class":"TODO::Senthil","title":"< ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si63098","class":"TODO::Senthil","title":"< ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_212","class":"TODO::Senthil","instance":"SmartShape_212","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_216","class":"TODO::Senthil","instance":"SmartShape_216","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Slide62452","class":"Normal Slide","instance":"Slideshow with Arrows","thumbnail":"","children":["SlideShowBackground","a02Title_208","SlideShow_Asset1","SmartShape_210","SlideShow_Instructions","Image_250","Text_Caption_209","Text_Caption_210","SmartShape_214","si62722","si62732","SmartShape_215","si62802","si62822","Image_251","Text_Caption_211","Text_Caption_212","SmartShape_217","si62917","si62928","SmartShape_218","si62956","si62967","Image_252","Text_Caption_213","Text_Caption_214","SmartShape_219","si63048","si63059","SmartShape_220","si63087","si63098","SmartShape_212","SmartShape_216"],"roles":{"slide":{"durationInFrames":1275},"navigation":{"navid":"Slide62452"}}},{"id":"SmartShape_568","class":"TODO::Senthil","instance":"SmartShape_568","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"a01Title_419","class":"TODO::Senthil","instance":"a01Title_419","title":"Trip Charge Approvals ","roles":{"textData":{}}},{"id":"Text_Image_Character_Asset1_635","class":"TODO::Senthil","instance":"Text_Image_Character_Asset1_635","roles":{"click":{"subtype":"button"},"question":{"interactionId":"168262","quizId":379,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"SmartShape_569","class":"TODO::Senthil","instance":"SmartShape_569","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_420","class":"TODO::Senthil","instance":"Text_Caption_420","title":"Who can approve? ","roles":{"textData":{}}},{"id":"Text_Caption_421","class":"TODO::Senthil","instance":"Text_Caption_421","title":"Market Managers may approve all trip charge requests up to $149 based on coverage needs, customer satisfaction, and market specific conditions  Resolution Care Group and Pod Leads may approve trip charges for jobs scheduled for the same or next day  All trip charge requests, regardless of reason, must be approved by either Kirk Rydzynski or Robb Bishop. ","roles":{"textData":{}}},{"id":"SmartShape_570","class":"TODO::Senthil","instance":"SmartShape_570","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_637","class":"TODO::Senthil","instance":"Image_637","roles":{"click":{"subtype":"button"},"question":{"interactionId":"168369","quizId":-1,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"Text_Image_Character_Asset2_636","class":"TODO::Senthil","instance":"Text_Image_Character_Asset2_636","roles":{"click":{"subtype":"button"},"question":{"interactionId":"168354","quizId":379,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"Slide168199","class":"Normal Slide","instance":"","thumbnail":"","children":["SmartShape_568","a01Title_419","Text_Image_Character_Asset1_635","SmartShape_569","Text_Caption_420","Text_Caption_421","SmartShape_570","Image_637","Text_Image_Character_Asset2_636"],"roles":{"slide":{"durationInFrames":1176},"navigation":{"navid":"Slide168199"}}},{"id":"Three_Column_Text_IMG_638","class":"TODO::Senthil","instance":"Three_Column_Text_IMG_638","roles":{"click":{"subtype":"button"},"question":{"interactionId":"168383","quizId":379,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"SmartShape_571","class":"TODO::Senthil","instance":"SmartShape_571","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"a01Title_422","class":"TODO::Senthil","instance":"a01Title_422","title":"Appearance Fees ","roles":{"textData":{}}},{"id":"SmartShape_572","class":"TODO::Senthil","instance":"SmartShape_572","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_423","class":"TODO::Senthil","instance":"Text_Caption_423","title":"Standard $20 trip charge for when the service cannot be completed due to no fault of the servicer  Examples: customer not home, onsite product issues, site not ready, and no equipment at the pickup location  ","roles":{"textData":{}}},{"id":"Three_Column_Text_Title1_424","class":"TODO::Senthil","instance":"Three_Column_Text_Title1_424","title":"What are they? ","roles":{"textData":{}}},{"id":"Three_Column_Text_Asset1_639","class":"TODO::Senthil","instance":"Three_Column_Text_Asset1_639","roles":{"click":{"subtype":"button"},"question":{"interactionId":"168490","quizId":379,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"Image_640","class":"TODO::Senthil","instance":"Image_640","roles":{"click":{"subtype":"button"},"question":{"interactionId":"168501","quizId":379,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"Three_Column_Text_Title2_425","class":"TODO::Senthil","instance":"Three_Column_Text_Title2_425","title":"When to give them? ","roles":{"textData":{}}},{"id":"Text_Caption_426","class":"TODO::Senthil","instance":"Text_Caption_426","title":"Servicers must call or chat in from onsite to report the issue  Servicers must ask for the Appearance Fee to receive - it is not added every time the servicer is eligible  ","roles":{"textData":{}}},{"id":"Three_Column_Text_Title3_427","class":"TODO::Senthil","instance":"Three_Column_Text_Title3_427","title":"Mileage or Appearance Fee? ","roles":{"textData":{}}},{"id":"Text_Caption_428","class":"TODO::Senthil","instance":"Text_Caption_428","title":"Servicers receive the Mileage fee or the Appearance fee, not both  Servicer needs to request a new Mileage fee when the customer is rescheduled ","roles":{"textData":{}}},{"id":"SmartShape_573","class":"TODO::Senthil","instance":"SmartShape_573","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_574","class":"TODO::Senthil","instance":"SmartShape_574","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_575","class":"TODO::Senthil","instance":"SmartShape_575","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Slide168633","class":"Normal Slide","instance":"MM_TripChargeNegotiation","thumbnail":"","children":["Three_Column_Text_IMG_638","SmartShape_571","a01Title_422","SmartShape_572","Text_Caption_423","Three_Column_Text_Title1_424","Three_Column_Text_Asset1_639","Image_640","Three_Column_Text_Title2_425","Text_Caption_426","Three_Column_Text_Title3_427","Text_Caption_428","SmartShape_573","SmartShape_574","SmartShape_575"],"roles":{"slide":{"durationInFrames":1482},"navigation":{"navid":"Slide168633"}}},{"id":"SmartShape_576","class":"TODO::Senthil","instance":"SmartShape_576","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Image_Character_Asset1_641","class":"TODO::Senthil","instance":"Text_Image_Character_Asset1_641","roles":{"click":{"subtype":"button"},"question":{"interactionId":"168675","quizId":379,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"a01Title_429","class":"TODO::Senthil","instance":"a01Title_429","title":"Appearance Fees - Equipment Pickup ","roles":{"textData":{}}},{"id":"SmartShape_577","class":"TODO::Senthil","instance":"SmartShape_577","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_430","class":"TODO::Senthil","instance":"Text_Caption_430","title":"No Equipment Available for Pickup ","roles":{"textData":{}}},{"id":"Text_Caption_431","class":"TODO::Senthil","instance":"Text_Caption_431","title":"Servicers may request one Appearance Fee per pickup location  All orders for that pickup location must be unavailable  Must speak to a manager at the pickup location and provide that person’s name  Must confirm the street address of the pickup location and provide that to NAL Group ","roles":{"textData":{}}},{"id":"SmartShape_578","class":"TODO::Senthil","instance":"SmartShape_578","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_644","class":"TODO::Senthil","instance":"Image_644","roles":{"click":{"subtype":"button"},"question":{"interactionId":"168781","quizId":-1,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"Text_Image_Character_Asset2_642","class":"TODO::Senthil","instance":"Text_Image_Character_Asset2_642","roles":{"click":{"subtype":"button"},"question":{"interactionId":"168741","quizId":379,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"Slide168775","class":"Normal Slide","instance":"","thumbnail":"","children":["SmartShape_576","Text_Image_Character_Asset1_641","a01Title_429","SmartShape_577","Text_Caption_430","Text_Caption_431","SmartShape_578","Image_644","Text_Image_Character_Asset2_642"],"roles":{"slide":{"durationInFrames":1185},"navigation":{"navid":"Slide168775"}}},{"id":"SmartShape_579","class":"TODO::Senthil","instance":"SmartShape_579","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Image_Character_Asset1_645","class":"TODO::Senthil","instance":"Text_Image_Character_Asset1_645","roles":{"click":{"subtype":"button"},"question":{"interactionId":"168826","quizId":379,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"a01Title_432","class":"TODO::Senthil","instance":"a01Title_432","title":"Entering Appearance Fees ","roles":{"textData":{}}},{"id":"SmartShape_580","class":"TODO::Senthil","instance":"SmartShape_580","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_433","class":"TODO::Senthil","instance":"Text_Caption_433","title":"Using Trip Charge Info... ","roles":{"textData":{}}},{"id":"Text_Caption_434","class":"TODO::Senthil","instance":"Text_Caption_434","title":"Types: Appearance Fee - Customer or site is not ready for service Appearance Fee - Equipment Issue - Service was unable to be completed due to client provided equipment  Appearance Fees are entered in the same way at other trip charges  Amount Billable is $0  Status is «Pending Approval»  Approved By is «RC» or the field leader’s name  ","roles":{"textData":{}}},{"id":"SmartShape_581","class":"TODO::Senthil","instance":"SmartShape_581","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_648","class":"TODO::Senthil","instance":"Image_648","roles":{"click":{"subtype":"button"},"question":{"interactionId":"168932","quizId":-1,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"Text_Image_Character_Asset2_646","class":"TODO::Senthil","instance":"Text_Image_Character_Asset2_646","roles":{"click":{"subtype":"button"},"question":{"interactionId":"168892","quizId":379,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"Slide168926","class":"Normal Slide","instance":"","thumbnail":"","children":["SmartShape_579","Text_Image_Character_Asset1_645","a01Title_432","SmartShape_580","Text_Caption_433","Text_Caption_434","SmartShape_581","Image_648","Text_Image_Character_Asset2_646"],"roles":{"slide":{"durationInFrames":1020},"navigation":{"navid":"Slide168926"}}},{"id":"a01Image_87","class":"TODO::Senthil","instance":"a01Image_87","roles":{"click":{"subtype":"button"},"question":{"interactionId":"51788","quizId":379,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"ModuleFinal_Shadow","class":"TODO::Senthil","instance":"ModuleFinal_Shadow","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"a01Element_88","class":"TODO::Senthil","instance":"a01Element_88","roles":{"click":{"subtype":"button"},"question":{"interactionId":"51809","quizId":379,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"SmartShape_49","class":"TODO::Senthil","instance":"SmartShape_49","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_92","class":"TODO::Senthil","instance":"Text_Caption_92","title":"In Summary... ","roles":{"textData":{}}},{"id":"Text_Caption_93","class":"TODO::Senthil","instance":"Text_Caption_93","title":"Trip Charges are additional job pay that servicers may request for a variety of reasons.  We must balance a positive customer experience with cost to negotiate Trip Charges as they relate to job coverage. ","roles":{"textData":{}}},{"id":"SmartShape_206","class":"TODO::Senthil","instance":"SmartShape_206","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_482","class":"TODO::Senthil","instance":"SmartShape_482","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Slide51868","class":"Normal Slide","instance":"Module Final Layout ","thumbnail":"","children":["a01Image_87","ModuleFinal_Shadow","a01Element_88","SmartShape_49","Text_Caption_92","Text_Caption_93","SmartShape_206","SmartShape_482"],"roles":{"slide":{"durationInFrames":459},"navigation":{"navid":"Slide51868"}}},{"id":"TestIntroduction_IMG","class":"TODO::Senthil","instance":"TestIntroduction_IMG","roles":{"click":{"subtype":"button"},"question":{"interactionId":"51524","quizId":-1,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"SmartShape_47","class":"TODO::Senthil","instance":"SmartShape_47","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_89","class":"TODO::Senthil","instance":"Text_Caption_89","title":"Knowledge Check ","roles":{"textData":{}}},{"id":"Text_Caption_90","class":"TODO::Senthil","instance":"Text_Caption_90","title":"Next, you will be taken to a short series of questions to help you review the information in this module. ","roles":{"textData":{}}},{"id":"SmartShape_48","class":"TODO::Senthil","instance":"SmartShape_48","title":"Start Test ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si51702","class":"TODO::Senthil","title":"Start Test ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si51714","class":"TODO::Senthil","title":"Start Test ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"TestIntroduction_Asset","class":"TODO::Senthil","instance":"TestIntroduction_Asset","roles":{"click":{"subtype":"button"},"question":{"interactionId":"51729","quizId":-1,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"SmartShape_207","class":"TODO::Senthil","instance":"SmartShape_207","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_208","class":"TODO::Senthil","instance":"SmartShape_208","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Slide51518","class":"Normal Slide","instance":"Test Introduction Layout ","thumbnail":"","children":["TestIntroduction_IMG","SmartShape_47","Text_Caption_89","Text_Caption_90","SmartShape_48","si51702","si51714","TestIntroduction_Asset","SmartShape_207","SmartShape_208"],"roles":{"slide":{"durationInFrames":267},"navigation":{"navid":"Slide51518"}}},{"id":"Text_Caption_305","class":"TODO::Senthil","instance":"Text_Caption_305","title":"? ","roles":{"textData":{}}},{"id":"SCHeader","class":"TODO::Senthil","instance":"SCHeader","title":" ","roles":{"click":{"subtype":"button","question":"Slide95020q0"},"textData":{}}},{"id":"SCTitle","class":"TODO::Senthil","instance":"SCTitle","title":"Knowledge Check 1/5 ","roles":{"textData":{}}},{"id":"SC_Asset1","class":"TODO::Senthil","instance":"SC_Asset1","roles":{"click":{"subtype":"button","question":"Slide95020q0"},"question":{"interactionId":"94651","quizId":379,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"SCFooter","class":"TODO::Senthil","instance":"SCFooter","title":" ","roles":{"click":{"subtype":"button","question":"Slide95020q0"},"textData":{}}},{"id":"SC_Asset2","class":"TODO::Senthil","instance":"SC_Asset2","roles":{"click":{"subtype":"button","question":"Slide95020q0"},"question":{"interactionId":"94673","quizId":379,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"SC_Instructions","class":"TODO::Senthil","instance":"SC_Instructions","title":"Choose the correct answer and confirm your choice by clicking Submit. ","roles":{"click":{"subtype":"button","question":"Slide95020q0"},"textData":{}}},{"id":"si94717","class":"TODO::Senthil","instance":"Text_Caption_2","title":"True/False: Servicers may request addtional job pay in the form of a Trip Charge based on job details and/or customer expectations. ","roles":{"textData":{}}},{"id":"si94728","class":"TODO::Senthil","instance":"Text_Caption_3","title":" ","roles":{"textData":{}}},{"id":"si94732","class":"TODO::Senthil","instance":"Text_Caption_4","title":"True ","roles":{"textData":{}}},{"id":"si94728_a","class":"TODO::Senthil","roles":{"answer":{"title":"True\r","index":"Not implemented","score":{"weight":10}}}},{"id":"si94750","class":"TODO::Senthil","instance":"Text_Caption_7","title":" ","roles":{"textData":{}}},{"id":"si94754","class":"TODO::Senthil","instance":"Text_Caption_8","title":"False ","roles":{"textData":{}}},{"id":"si94750_a","class":"TODO::Senthil","roles":{"answer":{"title":"False\r","index":"Not implemented","score":{"weight":0}}}},{"id":"si94978","class":"TODO::Senthil","instance":"Button_3","title":"Submit ","roles":{"click":{"subtype":"submit","question":"Slide95020q0","for":"Slide95020q0"},"textData":{}}},{"id":"si94992","class":"TODO::Senthil","title":"Submit ","roles":{"click":{"subtype":"submit","question":"Slide95020q0","for":"Slide95020q0"},"textData":{}}},{"id":"si95006","class":"TODO::Senthil","title":"Submit ","roles":{"click":{"subtype":"submit","question":"Slide95020q0","for":"Slide95020q0"},"textData":{}}},{"id":"si94813","class":"TODO::Senthil","instance":"SmartShape_1","title":"Correct! ","roles":{"click":{"subtype":"button","question":"Slide95020q0"},"textData":{}}},{"id":"si94832","class":"TODO::Senthil","instance":"SmartShape_2","title":"Incorrect! ","roles":{"click":{"subtype":"button","question":"Slide95020q0"},"textData":{}}},{"id":"Slide95020","class":"Question Slide","instance":"Single Choice Layout","thumbnail":"","children":["Text_Caption_305","SCHeader","SCTitle","SC_Asset1","SCFooter","SC_Asset2","SC_Instructions","si94717","si94732","si94754","si94978","si94992","si95006"],"roles":{"slide":{"durationInFrames":90},"navigation":{"navid":"Slide95020"},"question":{"interactionId":"94611","quizId":379,"title":"Multiple Choice","text":"True/False: Servicers may request addtional job pay in the form of a Trip Charge based on job details and/or customer expectations.\r","ikc":false,"type":"graded","interactionType":"choice","ramdomized":false,"correctAnswers":["1"],"score":{"weight":20,"penalty":0}}}},{"id":"Text_Caption_312","class":"TODO::Senthil","instance":"Text_Caption_312","title":"? ","roles":{"textData":{}}},{"id":"SCHeader_417","class":"TODO::Senthil","instance":"SCHeader_417","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SC_Asset1_525","class":"TODO::Senthil","instance":"SC_Asset1_525","roles":{"click":{"subtype":"button"},"question":{"interactionId":"95976","quizId":379,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"SCFooter_418","class":"TODO::Senthil","instance":"SCFooter_418","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SC_Asset2_526","class":"TODO::Senthil","instance":"SC_Asset2_526","roles":{"click":{"subtype":"button"},"question":{"interactionId":"95998","quizId":379,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"SC_Instructions_419","class":"TODO::Senthil","instance":"SC_Instructions_419","title":"Drag and drop each item to the correct field. Click Submit to confirm. ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"DD_question_314","class":"TODO::Senthil","instance":"DD_question_314","title":"Match the Trip Charge Types below the their definitions. ","roles":{"textData":{}}},{"id":"DDM_Area1","class":"TODO::Senthil","instance":"DDM_Area1","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"DD_title1_422","class":"TODO::Senthil","instance":"DD_title1_422","title":"Additional Work ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"DD_title2_423","class":"TODO::Senthil","instance":"DD_title2_423","title":"Mileage ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"dItem1_424","class":"TODO::Senthil","instance":"dItem1_424","title":"Work outside the scope of work for which NAL Group doesn’t have a client SKU ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"dItem2_425","class":"TODO::Senthil","instance":"dItem2_425","title":"Travel outside of agreed on coverage area, one way ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"dItem3_426","class":"TODO::Senthil","instance":"dItem3_426","title":"The servicer accepts a job scheduled for the same or next day ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"dItem4_427","class":"TODO::Senthil","instance":"dItem4_427","title":"Work for which NAL Group doesn’t have a client SKU & the client agreed to pay ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"DD_title2_428","class":"TODO::Senthil","instance":"DD_title2_428","title":"Last Minute ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"DD_title2_429","class":"TODO::Senthil","instance":"DD_title2_429","title":"Client Billable ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"DD_title2_430","class":"TODO::Senthil","instance":"DD_title2_430","title":"Job Doesn’t Pay Enough ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"DDM_Area2","class":"TODO::Senthil","instance":"DDM_Area2","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"DDM_Area3","class":"TODO::Senthil","instance":"DDM_Area3","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"DDM_Area4","class":"TODO::Senthil","instance":"DDM_Area4","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"DDM_Area5","class":"TODO::Senthil","instance":"DDM_Area5","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"dItem4_434","class":"TODO::Senthil","instance":"dItem4_434","title":"Requests that don’t fit elsewhere; requests not related to mileage or additional work ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SCTitle_313","class":"TODO::Senthil","instance":"SCTitle_313","title":"Knowledge Check 2/5 ","roles":{"textData":{}}},{"id":"Failure_Shape_4","class":"TODO::Senthil","instance":"Failure_Shape_4","title":"Incorrect! ","roles":{"click":{"subtype":"button","question":"Interaction_2q1"},"textData":{}}},{"id":"Success_Shape_3","class":"TODO::Senthil","instance":"Success_Shape_3","title":"Correct! ","roles":{"click":{"subtype":"button","question":"Interaction_2q1"},"textData":{}}},{"id":"Button_5","class":"TODO::Senthil","instance":"Button_5","roles":{}},{"id":"si96082","class":"TODO::Senthil","roles":{}},{"id":"si96246","class":"TODO::Senthil","roles":{}},{"id":"Slide96311","class":"Normal Slide","instance":"Drag&Drop: Matching Layout","thumbnail":"","children":["Text_Caption_312","SCHeader_417","SC_Asset1_525","SCFooter_418","SC_Asset2_526","SC_Instructions_419","DD_question_314","DDM_Area1","DD_title1_422","DD_title2_423","dItem1_424","dItem2_425","dItem3_426","dItem4_427","DD_title2_428","DD_title2_429","DD_title2_430","DDM_Area2","DDM_Area3","DDM_Area4","DDM_Area5","dItem4_434","SCTitle_313","Failure_Shape_4","Success_Shape_3"],"roles":{"slide":{"durationInFrames":90},"navigation":{"navid":"Slide96311"},"dragDrop":{"sources":[96181,96198,96215,96232,96488],"targets":[96111,96126,96425,96444,96463],"question":"Interaction_2q1"}}},{"id":"Text_Caption_442","class":"TODO::Senthil","instance":"Text_Caption_442","title":"? ","roles":{"textData":{}}},{"id":"SCHeader_588","class":"TODO::Senthil","instance":"SCHeader_588","title":" ","roles":{"click":{"subtype":"button","question":"Slide171155q2"},"textData":{}}},{"id":"SCTitle_443","class":"TODO::Senthil","instance":"SCTitle_443","title":"Knowledge Check 3/5 ","roles":{"textData":{}}},{"id":"SC_Asset1_654","class":"TODO::Senthil","instance":"SC_Asset1_654","roles":{"click":{"subtype":"button","question":"Slide171155q2"},"question":{"interactionId":"170904","quizId":379,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"SCFooter_589","class":"TODO::Senthil","instance":"SCFooter_589","title":" ","roles":{"click":{"subtype":"button","question":"Slide171155q2"},"textData":{}}},{"id":"SC_Asset2_655","class":"TODO::Senthil","instance":"SC_Asset2_655","roles":{"click":{"subtype":"button","question":"Slide171155q2"},"question":{"interactionId":"170926","quizId":379,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"SC_Instructions_590","class":"TODO::Senthil","instance":"SC_Instructions_590","title":"Choose the correct answer and confirm your choice by clicking Submit. ","roles":{"click":{"subtype":"button","question":"Slide171155q2"},"textData":{}}},{"id":"si170976","class":"TODO::Senthil","instance":"Text_Caption_20","title":"When deciding to approve or decline a trip charge request, we should always balance what two attributes? ","roles":{"textData":{}}},{"id":"si170987","class":"TODO::Senthil","instance":"Text_Caption_50","title":" ","roles":{"textData":{}}},{"id":"si170991","class":"TODO::Senthil","instance":"Text_Caption_51","title":"Cost & Customer Experience ","roles":{"textData":{}}},{"id":"si170987_a","class":"TODO::Senthil","instance":"36","roles":{"answer":{"title":"Cost & Customer Experience\r","index":"Not implemented","score":{"weight":10}}}},{"id":"si170998","class":"TODO::Senthil","instance":"Text_Caption_52","title":" ","roles":{"textData":{}}},{"id":"si171002","class":"TODO::Senthil","instance":"Text_Caption_53","title":"Cost & Servicer NPS ","roles":{"textData":{}}},{"id":"si170998_a","class":"TODO::Senthil","instance":"38","roles":{"answer":{"title":"Cost & Servicer NPS\r","index":"Not implemented","score":{"weight":0}}}},{"id":"si171009","class":"TODO::Senthil","instance":"Text_Caption_54","title":" ","roles":{"textData":{}}},{"id":"si171013","class":"TODO::Senthil","instance":"Text_Caption_55","title":"Servicer NPS & Customer Experience  ","roles":{"textData":{}}},{"id":"si171009_a","class":"TODO::Senthil","instance":"40","roles":{"answer":{"title":"Servicer NPS & Customer Experience \r","index":"Not implemented","score":{"weight":0}}}},{"id":"si171113","class":"TODO::Senthil","instance":"Button_10","title":"Submit ","roles":{"click":{"subtype":"submit","question":"Slide171155q2","for":"Slide171155q2"},"textData":{}}},{"id":"si171127","class":"TODO::Senthil","title":"Submit ","roles":{"click":{"subtype":"submit","question":"Slide171155q2","for":"Slide171155q2"},"textData":{}}},{"id":"si171141","class":"TODO::Senthil","title":"Submit ","roles":{"click":{"subtype":"submit","question":"Slide171155q2","for":"Slide171155q2"},"textData":{}}},{"id":"si171050","class":"TODO::Senthil","instance":"SmartShape_7","title":"Correct! ","roles":{"click":{"subtype":"button","question":"Slide171155q2"},"textData":{}}},{"id":"si171069","class":"TODO::Senthil","instance":"SmartShape_8","title":"Incorrect! ","roles":{"click":{"subtype":"button","question":"Slide171155q2"},"textData":{}}},{"id":"Slide171155","class":"Question Slide","instance":"Single Choice Layout","thumbnail":"","children":["Text_Caption_442","SCHeader_588","SCTitle_443","SC_Asset1_654","SCFooter_589","SC_Asset2_655","SC_Instructions_590","si170976","si170991","si171002","si171013","si171113","si171127","si171141"],"roles":{"slide":{"durationInFrames":90},"navigation":{"navid":"Slide171155"},"question":{"interactionId":"170864","quizId":379,"title":"Multiple Choice","text":"When deciding to approve or decline a trip charge request, we should always balance what two attributes?\r","ikc":false,"type":"graded","interactionType":"choice","ramdomized":true,"correctAnswers":["1"],"score":{"weight":20,"penalty":0}}}},{"id":"Text_Caption_440","class":"TODO::Senthil","instance":"Text_Caption_440","title":"? ","roles":{"textData":{}}},{"id":"SCHeader_585","class":"TODO::Senthil","instance":"SCHeader_585","title":" ","roles":{"click":{"subtype":"button","question":"Slide170841q3"},"textData":{}}},{"id":"SCTitle_441","class":"TODO::Senthil","instance":"SCTitle_441","title":"Knowledge Check 4/5 ","roles":{"textData":{}}},{"id":"SC_Asset1_652","class":"TODO::Senthil","instance":"SC_Asset1_652","roles":{"click":{"subtype":"button","question":"Slide170841q3"},"question":{"interactionId":"170590","quizId":379,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"SCFooter_586","class":"TODO::Senthil","instance":"SCFooter_586","title":" ","roles":{"click":{"subtype":"button","question":"Slide170841q3"},"textData":{}}},{"id":"SC_Asset2_653","class":"TODO::Senthil","instance":"SC_Asset2_653","roles":{"click":{"subtype":"button","question":"Slide170841q3"},"question":{"interactionId":"170612","quizId":379,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"SC_Instructions_587","class":"TODO::Senthil","instance":"SC_Instructions_587","title":"Choose the correct answer and confirm your choice by clicking Submit. ","roles":{"click":{"subtype":"button","question":"Slide170841q3"},"textData":{}}},{"id":"si170662","class":"TODO::Senthil","instance":"Text_Caption_19","title":"ll trip charges of ___ or higher must be approved by either Robb Bishop or Kirk Rydzynski.   ","roles":{"textData":{}}},{"id":"si170673","class":"TODO::Senthil","instance":"Text_Caption_38","title":" ","roles":{"textData":{}}},{"id":"si170677","class":"TODO::Senthil","instance":"Text_Caption_41","title":"$150 ","roles":{"textData":{}}},{"id":"si170673_a","class":"TODO::Senthil","instance":"29","roles":{"answer":{"title":"$150\r","index":"Not implemented","score":{"weight":10}}}},{"id":"si170684","class":"TODO::Senthil","instance":"Text_Caption_44","title":" ","roles":{"textData":{}}},{"id":"si170688","class":"TODO::Senthil","instance":"Text_Caption_45","title":"$200 ","roles":{"textData":{}}},{"id":"si170684_a","class":"TODO::Senthil","instance":"30","roles":{"answer":{"title":"$200\r","index":"Not implemented","score":{"weight":0}}}},{"id":"si170695","class":"TODO::Senthil","instance":"Text_Caption_46","title":" ","roles":{"textData":{}}},{"id":"si170699","class":"TODO::Senthil","instance":"Text_Caption_47","title":"$100 ","roles":{"textData":{}}},{"id":"si170695_a","class":"TODO::Senthil","instance":"32","roles":{"answer":{"title":"$100\r","index":"Not implemented","score":{"weight":0}}}},{"id":"si170799","class":"TODO::Senthil","instance":"Button_9","title":"Submit ","roles":{"click":{"subtype":"submit","question":"Slide170841q3","for":"Slide170841q3"},"textData":{}}},{"id":"si170813","class":"TODO::Senthil","title":"Submit ","roles":{"click":{"subtype":"submit","question":"Slide170841q3","for":"Slide170841q3"},"textData":{}}},{"id":"si170827","class":"TODO::Senthil","title":"Submit ","roles":{"click":{"subtype":"submit","question":"Slide170841q3","for":"Slide170841q3"},"textData":{}}},{"id":"si170736","class":"TODO::Senthil","instance":"SmartShape_5","title":"Correct! ","roles":{"click":{"subtype":"button","question":"Slide170841q3"},"textData":{}}},{"id":"si170755","class":"TODO::Senthil","instance":"SmartShape_6","title":"Incorrect! ","roles":{"click":{"subtype":"button","question":"Slide170841q3"},"textData":{}}},{"id":"Slide170841","class":"Question Slide","instance":"Single Choice Layout","thumbnail":"","children":["Text_Caption_440","SCHeader_585","SCTitle_441","SC_Asset1_652","SCFooter_586","SC_Asset2_653","SC_Instructions_587","si170662","si170677","si170688","si170699","si170799","si170813","si170827"],"roles":{"slide":{"durationInFrames":90},"navigation":{"navid":"Slide170841"},"question":{"interactionId":"170550","quizId":379,"title":"Multiple Choice","text":"ll trip charges of ___ or higher must be approved by either Robb Bishop or Kirk Rydzynski.  \r","ikc":false,"type":"graded","interactionType":"choice","ramdomized":true,"correctAnswers":["1"],"score":{"weight":20,"penalty":0}}}},{"id":"Text_Caption_315","class":"TODO::Senthil","instance":"Text_Caption_315","title":"? ","roles":{"textData":{}}},{"id":"SCHeader_435","class":"TODO::Senthil","instance":"SCHeader_435","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SC_Asset1_528","class":"TODO::Senthil","instance":"SC_Asset1_528","roles":{"click":{"subtype":"button"},"question":{"interactionId":"96640","quizId":379,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"SCFooter_436","class":"TODO::Senthil","instance":"SCFooter_436","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SC_Asset2_529","class":"TODO::Senthil","instance":"SC_Asset2_529","roles":{"click":{"subtype":"button"},"question":{"interactionId":"96662","quizId":379,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"SC_Instructions_437","class":"TODO::Senthil","instance":"SC_Instructions_437","title":"Drag and drop correct item to the proper field. Click Submit to confirm. ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"DD_question_316","class":"TODO::Senthil","instance":"DD_question_316","title":"Best Buy has special processes for Client Billable Trip Charges.  In addition to getting DoD/Field Leadership approval, what must accompany these types of Trip Charges?   ","roles":{"textData":{}}},{"id":"DDM_Area1_438","class":"TODO::Senthil","instance":"DDM_Area1_438","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"dItem1_441","class":"TODO::Senthil","instance":"dItem1_441","title":"Breeze Case ID, detailed notes, and a post-install photo ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"dItem2_442","class":"TODO::Senthil","instance":"dItem2_442","title":"Post-install photo and the customer receipt ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"dItem3_443","class":"TODO::Senthil","instance":"dItem3_443","title":"Breeze Case ID and a post-install photo ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"dItem4_444","class":"TODO::Senthil","instance":"dItem4_444","title":"Client Order ID, detailed notes, and a post-install photo ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SCTitle_317","class":"TODO::Senthil","instance":"SCTitle_317","title":"Knowledge Check 5/5 ","roles":{"textData":{}}},{"id":"Failure_Shape_7","class":"TODO::Senthil","instance":"Failure_Shape_7","title":"Incorrect! ","roles":{"click":{"subtype":"button","question":"Interaction_3q4"},"textData":{}}},{"id":"Success_Shape_6","class":"TODO::Senthil","instance":"Success_Shape_6","title":"Correct! ","roles":{"click":{"subtype":"button","question":"Interaction_3q4"},"textData":{}}},{"id":"Button_7","class":"TODO::Senthil","instance":"Button_7","roles":{}},{"id":"si96746","class":"TODO::Senthil","roles":{}},{"id":"si96916","class":"TODO::Senthil","roles":{}},{"id":"Slide97189","class":"Normal Slide","instance":"Drag&Drop: Single Choice","thumbnail":"","children":["Text_Caption_315","SCHeader_435","SC_Asset1_528","SCFooter_436","SC_Asset2_529","SC_Instructions_437","DD_question_316","DDM_Area1_438","dItem1_441","dItem2_442","dItem3_443","dItem4_444","SCTitle_317","Failure_Shape_7","Success_Shape_6"],"roles":{"slide":{"durationInFrames":90},"navigation":{"navid":"Slide97189"},"dragDrop":{"sources":[96851,96868,96885,96902],"targets":[96796],"question":"Interaction_3q4"}}},{"id":"SmartShape_58","class":"TODO::Senthil","instance":"SmartShape_58","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_591","class":"TODO::Senthil","instance":"SmartShape_591","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_56","class":"TODO::Senthil","instance":"SmartShape_56","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_57","class":"TODO::Senthil","instance":"SmartShape_57","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Results_Asset1","class":"TODO::Senthil","instance":"Results_Asset1","roles":{"click":{"subtype":"button"},"question":{"interactionId":"52911","quizId":-1,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"Results_Asset2","class":"TODO::Senthil","instance":"Results_Asset2","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_98","class":"TODO::Senthil","instance":"Text_Caption_98","title":"Congratulations! ","roles":{"textData":{}}},{"id":"Text_Caption_99","class":"TODO::Senthil","instance":"Text_Caption_99","title":"You have successfully completed the course. Lorem ipsum dolor sit amet, consectetur adipiscing elit. ","roles":{"textData":{}}},{"id":"SmartShape_458","class":"TODO::Senthil","instance":"SmartShape_458","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_318","class":"TODO::Senthil","instance":"Text_Caption_318","title":"Sorry! ","roles":{"textData":{}}},{"id":"Text_Caption_319","class":"TODO::Senthil","instance":"Text_Caption_319","title":"You did not receive a passing score...  Lorem ipsum dolor sit amet, consectetur adipiscing elit. ","roles":{"textData":{}}},{"id":"SmartShape_459","class":"TODO::Senthil","instance":"SmartShape_459","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_98","class":"TODO::Senthil","instance":"Text_Caption_98","title":"Congratulations! ","roles":{"textData":{}}},{"id":"Text_Caption_99","class":"TODO::Senthil","instance":"Text_Caption_99","title":"You have successfully completed the course. Lorem ipsum dolor sit amet, consectetur adipiscing elit. ","roles":{"textData":{}}},{"id":"SmartShape_458","class":"TODO::Senthil","instance":"SmartShape_458","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_318","class":"TODO::Senthil","instance":"Text_Caption_318","title":"Sorry! ","roles":{"textData":{}}},{"id":"Text_Caption_319","class":"TODO::Senthil","instance":"Text_Caption_319","title":"You did not receive a passing score...  Lorem ipsum dolor sit amet, consectetur adipiscing elit. ","roles":{"textData":{}}},{"id":"SmartShape_459","class":"TODO::Senthil","instance":"SmartShape_459","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si52527","class":"TODO::Senthil","roles":{}},{"id":"si52523","class":"TODO::Senthil","title":"Score: ","roles":{"textData":{}}},{"id":"Slide52502","class":"Question Slide","instance":"Test Results Layout","thumbnail":"","children":[],"roles":{"slide":{"durationInFrames":90},"navigation":{"navid":"Slide52502"}}},{"id":"TestIntroduction_IMG_90","class":"TODO::Senthil","instance":"TestIntroduction_IMG_90","roles":{"click":{"subtype":"button"},"question":{"interactionId":"51900","quizId":379,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"Final_Shadow","class":"TODO::Senthil","instance":"Final_Shadow","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"FinalSlide_Asset1","class":"TODO::Senthil","instance":"FinalSlide_Asset1","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_51","class":"TODO::Senthil","instance":"SmartShape_51","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_95","class":"TODO::Senthil","instance":"Text_Caption_95","title":"Thank you! ","roles":{"textData":{}}},{"id":"Text_Caption_96","class":"TODO::Senthil","instance":"Text_Caption_96","title":"You have now completed the Trip Charges module. You may now close this window and return to the LMS. ","roles":{"textData":{}}},{"id":"RestartBtn","class":"TODO::Senthil","instance":"RestartBtn","title":"Restart Course ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si52001","class":"TODO::Senthil","title":"Restart Course ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si52012","class":"TODO::Senthil","title":"Restart Course ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"ExitBtn","class":"TODO::Senthil","instance":"ExitBtn","title":"Exit Course ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si52197","class":"TODO::Senthil","title":"Exit Course ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si52217","class":"TODO::Senthil","title":"Exit Course ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"FinalSlide_Asset2","class":"TODO::Senthil","instance":"FinalSlide_Asset2","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Slide52039","class":"Normal Slide","instance":"Final Layout ","thumbnail":"","children":["TestIntroduction_IMG_90","Final_Shadow","FinalSlide_Asset1","SmartShape_51","Text_Caption_95","Text_Caption_96","RestartBtn","si52001","si52012","ExitBtn","si52197","si52217","FinalSlide_Asset2"],"roles":{"slide":{"durationInFrames":90},"navigation":{"navid":"Slide52039"}}},{"id":"Pool423","class":"pool","roles":{"pool":{"id":423,"name":"Pool1","questions":[]}}},{"id":"TripCharges_MM","class":"project","title":"TripCharges_MM","children":["Slide11657","Slide49169","Slide48855","Slide49609","Slide170517","Slide161769","Slide70765","Slide49758","Slide64989","Slide50848","Slide162084","Slide166384","Slide49905","Slide166643","Slide62452","Slide168199","Slide168633","Slide168775","Slide168926","Slide51868","Slide51518","Slide95020","Slide96311","Slide171155","Slide170841","Slide97189","Slide52502","Slide52039"],"roles":{"quiz":{"id":379,"branched":false,"submitAll":false,"review":false,"questions":["Slide95020q0","Interaction_2q1","Slide171155q2","Slide170841q3","Interaction_3q4"],"minScore":0,"maxScore":100,"passScore":80}}}],"contentSettings":{"global":{"branchAware":false},"toc":{"enabled":false},"playbar":{"enabled":true,"cc":false,"playPause":true,"back":true,"forward":true,"rewind":true,"close":true,"mute":true,"progressBar":true}},"contentReporting":{"CCCriteria":"view","CCData":{"viewDataIsPercent":true,"viewData":100},"SCCriteria":"view","SCData":{"viewDataIsPercent":true,"viewData":100},"exitNormalIfCompleted":false},"toc":[{"id":"Slide11657","title":"Title"},{"id":"Slide49169","title":"Introduction"},{"id":"Slide48855","title":"What is a Trip Charge?"},{"id":"Slide49609","title":"When can Trip Charges be requested?"},{"id":"Slide170517","title":"When can Trip Charges be requested?"},{"id":"Slide161769","title":"When can Trip Charges be requested?"},{"id":"Slide70765","title":"Trip Charge Types"},{"id":"Slide49758","title":"Meet Brian - Mileage"},{"id":"Slide64989","title":"Dialogues and Scenario Layout"},{"id":"Slide50848","title":"MM_TripChargeNegotiation"},{"id":"Slide162084","title":"Slide 11"},{"id":"Slide166384","title":"Dialogues and Scenario Layout"},{"id":"Slide49905","title":"Text & Image Layout"},{"id":"Slide166643","title":"Text & Image Layout"},{"id":"Slide62452","title":"Slideshow with Arrows"},{"id":"Slide168199","title":"Slide 16"},{"id":"Slide168633","title":"MM_TripChargeNegotiation"},{"id":"Slide168775","title":"Slide 18"},{"id":"Slide168926","title":"Slide 19"},{"id":"Slide51868","title":"Module Final Layout "},{"id":"Slide51518","title":"Test Introduction Layout "},{"id":"Slide95020","title":"Single Choice Layout"},{"id":"Slide96311","title":"Drag&Drop: Matching Layout"},{"id":"Slide171155","title":"Single Choice Layout"},{"id":"Slide170841","title":"Single Choice Layout"},{"id":"Slide97189","title":"Drag&Drop: Single Choice"},{"id":"Slide52502","title":"Test Results Layout"},{"id":"Slide52039","title":"Final Layout "}]}