{"metadata":{"generator":"Captivate","generatorVersion":"11.8.0","schemaVersion":"","author":"Online Training Department","title":"Communication Skills for Social Service Professionals","description":"Forming relationships and connecting with people is an important part of your job. This course will help you enhance and think about the communication skills you use with your coworker and the people you support.","email":"onlinetraining@starsvcs.com","website":"www.starsvcs.com","tags":"","thumbnail":"","source":"assets","durationInFrames":29445,"frameRate":30,"totalSlides":29,"width":960,"height":720,"responsive":false,"scalable":true,"launchFile":"index_scorm.html","isVRProject":false},"contentStructure":[{"id":"Text_Caption_5","class":"TODO::Senthil","instance":"Text_Caption_5","title":"Communication Skills for Social Service Professionals ","roles":{"textData":{}}},{"id":"SmartShape_394","class":"TODO::Senthil","instance":"SmartShape_394","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si1474646","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si1474661","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_545","class":"TODO::Senthil","instance":"Image_545","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_756","class":"TODO::Senthil","instance":"SmartShape_756","title":" This video and content is subject to copyright owned by STAR Services. Any reproduction or republication of all or part of this video and content is expressly prohibited.   Copyright (c) 2018 STAR Services. All rights reserved. ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Slide5821","class":"Normal Slide","instance":"","thumbnail":"","children":["Text_Caption_5","SmartShape_394","si1474646","si1474661","Image_545","SmartShape_756"],"roles":{"slide":{"durationInFrames":831},"navigation":{"navid":"Slide5821"}}},{"id":"Text_Caption_269","class":"TODO::Senthil","instance":"Text_Caption_269","title":"Definition ","roles":{"textData":{}}},{"id":"SmartShape_168","class":"TODO::Senthil","instance":"SmartShape_168","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_169","class":"TODO::Senthil","instance":"SmartShape_169","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_397","class":"TODO::Senthil","instance":"SmartShape_397","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si1474710","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si1474725","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_606","class":"TODO::Senthil","instance":"SmartShape_606","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_772","class":"TODO::Senthil","instance":"Text_Caption_772","title":"the imparting or exchanging of information or news. This could include a letter or message, the successful conveying or sharing of ideas and feelings and social contact. means of connection between people or places.   Synonyms: transmission, conveyance, disclosure, message, statement, connection, socializing  ","roles":{"textData":{}}},{"id":"Text_Caption_773","class":"TODO::Senthil","instance":"Text_Caption_773","title":"Communication /kəˌmyo͞onəˈkāSHən/ Noun ","roles":{"textData":{}}},{"id":"Image_415","class":"TODO::Senthil","instance":"Image_415","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_775","class":"TODO::Senthil","instance":"Text_Caption_775","title":"Miscommunication /mis-kəˌmyo͞onəˈkāSHən/ Noun ","roles":{"textData":{}}},{"id":"Text_Caption_776","class":"TODO::Senthil","instance":"Text_Caption_776","title":"1. failure to communicate clearly ","roles":{"textData":{}}},{"id":"Slide273380","class":"Normal Slide","instance":"","thumbnail":"","children":["Text_Caption_269","SmartShape_168","SmartShape_169","SmartShape_397","si1474710","si1474725","SmartShape_606","Text_Caption_772","Text_Caption_773","Image_415","Text_Caption_775","Text_Caption_776"],"roles":{"slide":{"durationInFrames":1539},"navigation":{"navid":"Slide273380"}}},{"id":"Image_437","class":"TODO::Senthil","instance":"Image_437","roles":{"click":{"subtype":"button"},"question":{"interactionId":"","quizId":-1,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"Text_Caption_785","class":"TODO::Senthil","instance":"Text_Caption_785","title":"SARAH should have asked for clarification on what to do with the form. ","roles":{"textData":{}}},{"id":"Text_Caption_786","class":"TODO::Senthil","instance":"Text_Caption_786","title":"JANE was not clear in her original instructions. ","roles":{"textData":{}}},{"id":"Text_Caption_782","class":"TODO::Senthil","instance":"Text_Caption_782","title":"Miscommunication ","roles":{"textData":{}}},{"id":"SmartShape_619","class":"TODO::Senthil","instance":"SmartShape_619","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_620","class":"TODO::Senthil","instance":"SmartShape_620","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_621","class":"TODO::Senthil","instance":"SmartShape_621","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si1474742","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si1474757","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_435","class":"TODO::Senthil","instance":"Image_435","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_783","class":"TODO::Senthil","instance":"Text_Caption_783","title":"Jane ","roles":{"textData":{}}},{"id":"Text_Caption_784","class":"TODO::Senthil","instance":"Text_Caption_784","title":"Sarah ","roles":{"textData":{}}},{"id":"Image_436","class":"TODO::Senthil","instance":"Image_436","roles":{"click":{"subtype":"button"},"question":{"quizId":-1,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"Slide1080364","class":"Normal Slide","instance":"","thumbnail":"","children":["Image_437","Text_Caption_785","Text_Caption_786","Text_Caption_782","SmartShape_619","SmartShape_620","SmartShape_621","si1474742","si1474757","Image_435","Text_Caption_783","Text_Caption_784","Image_436"],"roles":{"slide":{"durationInFrames":1482},"navigation":{"navid":"Slide1080364"}}},{"id":"Image_423","class":"TODO::Senthil","instance":"Image_423","roles":{"click":{"subtype":"button"},"question":{"quizId":-1,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"Text_Caption_788","class":"TODO::Senthil","instance":"Text_Caption_788","title":"70% ","roles":{"textData":{}}},{"id":"Text_Caption_789","class":"TODO::Senthil","instance":"Text_Caption_789","title":"ineffective communication is their primary problem ","roles":{"textData":{}}},{"id":"Image_438","class":"TODO::Senthil","instance":"Image_438","roles":{"click":{"subtype":"button"},"question":{"interactionId":"","quizId":-1,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"Image_439","class":"TODO::Senthil","instance":"Image_439","roles":{"click":{"subtype":"button"},"question":{"interactionId":"","quizId":-1,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"SmartShape_624","class":"TODO::Senthil","instance":"SmartShape_624","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_625","class":"TODO::Senthil","instance":"SmartShape_625","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_791","class":"TODO::Senthil","instance":"Text_Caption_791","title":"Communication ","roles":{"textData":{}}},{"id":"Text_Caption_790","class":"TODO::Senthil","instance":"Text_Caption_790","title":"Turnover ","roles":{"textData":{}}},{"id":"Image_424","class":"TODO::Senthil","instance":"Image_424","roles":{"click":{"subtype":"button"},"question":{"interactionId":"","quizId":-1,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"Text_Caption_793","class":"TODO::Senthil","instance":"Text_Caption_793","title":"clarifying communication ","roles":{"textData":{}}},{"id":"Text_Caption_792","class":"TODO::Senthil","instance":"Text_Caption_792","title":"17 HOURS ","roles":{"textData":{}}},{"id":"Image_444","class":"TODO::Senthil","instance":"Image_444","roles":{"click":{"subtype":"button"},"question":{"interactionId":"","quizId":-1,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"Image_445","class":"TODO::Senthil","instance":"Image_445","roles":{"click":{"subtype":"button"},"question":{"interactionId":"","quizId":-1,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"Image_443","class":"TODO::Senthil","instance":"Image_443","roles":{"click":{"subtype":"button"},"question":{"interactionId":"","quizId":-1,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"Image_446","class":"TODO::Senthil","instance":"Image_446","roles":{"click":{"subtype":"button"},"question":{"interactionId":"","quizId":-1,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"Image_447","class":"TODO::Senthil","instance":"Image_447","roles":{"click":{"subtype":"button"},"question":{"interactionId":"","quizId":-1,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"Text_Caption_795","class":"TODO::Senthil","instance":"Text_Caption_795","title":"POOR Communication ","roles":{"textData":{}}},{"id":"Text_Caption_794","class":"TODO::Senthil","instance":"Text_Caption_794","title":"GOOD Communication ","roles":{"textData":{}}},{"id":"Text_Caption_796","class":"TODO::Senthil","instance":"Text_Caption_796","title":"VS ","roles":{"textData":{}}},{"id":"Text_Caption_629","class":"TODO::Senthil","instance":"Text_Caption_629","title":"Introduction ","roles":{"textData":{}}},{"id":"SmartShape_446","class":"TODO::Senthil","instance":"SmartShape_446","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_447","class":"TODO::Senthil","instance":"SmartShape_447","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_448","class":"TODO::Senthil","instance":"SmartShape_448","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si1474774","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si1474789","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_787","class":"TODO::Senthil","instance":"Text_Caption_787","title":"SOURCE:  http://www.slaw.ca/2011/02/14/communication-errors-most-common-cause-real-estate-claims/ http://360solutions.com/documents/Communication%20White%20Paper.pdf ","roles":{"textData":{}}},{"id":"Slide826765","class":"Normal Slide","instance":"","thumbnail":"","children":["Image_423","Text_Caption_788","Text_Caption_789","Image_438","Image_439","SmartShape_624","SmartShape_625","Text_Caption_791","Text_Caption_790","Image_424","Text_Caption_793","Text_Caption_792","Image_444","Image_445","Image_443","Image_446","Image_447","Text_Caption_795","Text_Caption_794","Text_Caption_796","Text_Caption_629","SmartShape_446","SmartShape_447","SmartShape_448","si1474774","si1474789","Text_Caption_787"],"roles":{"slide":{"durationInFrames":2244},"navigation":{"navid":"Slide826765"}}},{"id":"Text_Caption_778","class":"TODO::Senthil","instance":"Text_Caption_778","title":"Introduction ","roles":{"textData":{}}},{"id":"SmartShape_609","class":"TODO::Senthil","instance":"SmartShape_609","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_610","class":"TODO::Senthil","instance":"SmartShape_610","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_611","class":"TODO::Senthil","instance":"SmartShape_611","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si1474806","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si1474821","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_614","class":"TODO::Senthil","instance":"SmartShape_614","title":"GOOD Communication ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_626","class":"TODO::Senthil","instance":"SmartShape_626","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_627","class":"TODO::Senthil","instance":"SmartShape_627","title":"POOR Communication ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_628","class":"TODO::Senthil","instance":"SmartShape_628","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_797","class":"TODO::Senthil","instance":"Text_Caption_797","title":"Builds trust ","roles":{"textData":{}}},{"id":"Text_Caption_799","class":"TODO::Senthil","instance":"Text_Caption_799","title":"Can help a person be more successful ","roles":{"textData":{}}},{"id":"Text_Caption_800","class":"TODO::Senthil","instance":"Text_Caption_800","title":"Creates challenges ","roles":{"textData":{}}},{"id":"Text_Caption_801","class":"TODO::Senthil","instance":"Text_Caption_801","title":"Destroys trust ","roles":{"textData":{}}},{"id":"Text_Caption_802","class":"TODO::Senthil","instance":"Text_Caption_802","title":"Roadblocks in completing goals ","roles":{"textData":{}}},{"id":"Text_Caption_803","class":"TODO::Senthil","instance":"Text_Caption_803","title":"Creates conflict ","roles":{"textData":{}}},{"id":"Text_Caption_804","class":"TODO::Senthil","instance":"Text_Caption_804","title":"Mistakes can happen ","roles":{"textData":{}}},{"id":"Text_Caption_805","class":"TODO::Senthil","instance":"Text_Caption_805","title":"Frustrating for all ","roles":{"textData":{}}},{"id":"Text_Caption_806","class":"TODO::Senthil","instance":"Text_Caption_806","title":"Facilitates change ","roles":{"textData":{}}},{"id":"Text_Caption_807","class":"TODO::Senthil","instance":"Text_Caption_807","title":"Develops relationships ","roles":{"textData":{}}},{"id":"Text_Caption_808","class":"TODO::Senthil","instance":"Text_Caption_808","title":"Ideas are formed ","roles":{"textData":{}}},{"id":"Text_Caption_809","class":"TODO::Senthil","instance":"Text_Caption_809","title":"Innovation can happen ","roles":{"textData":{}}},{"id":"Slide1079849","class":"Normal Slide","instance":"","thumbnail":"","children":["Text_Caption_778","SmartShape_609","SmartShape_610","SmartShape_611","si1474806","si1474821","SmartShape_614","SmartShape_626","SmartShape_627","SmartShape_628","Text_Caption_797","Text_Caption_799","Text_Caption_800","Text_Caption_801","Text_Caption_802","Text_Caption_803","Text_Caption_804","Text_Caption_805","Text_Caption_806","Text_Caption_807","Text_Caption_808","Text_Caption_809"],"roles":{"slide":{"durationInFrames":2577},"navigation":{"navid":"Slide1079849"}}},{"id":"Image_539","class":"TODO::Senthil","instance":"Image_539","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_456","class":"TODO::Senthil","instance":"Image_456","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_821","class":"TODO::Senthil","instance":"Text_Caption_821","title":"Improving Your Skills ","roles":{"textData":{}}},{"id":"SmartShape_642","class":"TODO::Senthil","instance":"SmartShape_642","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_643","class":"TODO::Senthil","instance":"SmartShape_643","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_644","class":"TODO::Senthil","instance":"SmartShape_644","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si1474870","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si1474885","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_645","class":"TODO::Senthil","instance":"SmartShape_645","title":"Nobody is listening to me! ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_646","class":"TODO::Senthil","instance":"SmartShape_646","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_647","class":"TODO::Senthil","instance":"SmartShape_647","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_822","class":"TODO::Senthil","instance":"Text_Caption_822","title":"Listen ","roles":{"textData":{}}},{"id":"SmartShape_648","class":"TODO::Senthil","instance":"SmartShape_648","title":"Keep In Mind... Active listening builds trust ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_649","class":"TODO::Senthil","instance":"SmartShape_649","title":"Reflective Listening “I hear you and understand your frustration.” ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Slide1296817","class":"Normal Slide","instance":"","thumbnail":"","children":["Image_539","Image_456","Text_Caption_821","SmartShape_642","SmartShape_643","SmartShape_644","si1474870","si1474885","SmartShape_645","SmartShape_646","SmartShape_647","Text_Caption_822","SmartShape_648","SmartShape_649"],"roles":{"slide":{"durationInFrames":1821},"navigation":{"navid":"Slide1296817"}}},{"id":"Image_459","class":"TODO::Senthil","instance":"Image_459","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_460","class":"TODO::Senthil","instance":"Image_460","roles":{"click":{"subtype":"button"},"question":{"interactionId":"","quizId":-1,"text":"Image ","type":"graded","interactionType":"choice","score":{"weight":1,"penalty":0}},"textData":{}}},{"id":"Text_Caption_823","class":"TODO::Senthil","instance":"Text_Caption_823","title":"Tara ","roles":{"textData":{}}},{"id":"Text_Caption_824","class":"TODO::Senthil","instance":"Text_Caption_824","title":"Susan ","roles":{"textData":{}}},{"id":"Text_Caption_825","class":"TODO::Senthil","instance":"Text_Caption_825","title":"Improving Your Skills ","roles":{"textData":{}}},{"id":"SmartShape_650","class":"TODO::Senthil","instance":"SmartShape_650","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_651","class":"TODO::Senthil","instance":"SmartShape_651","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_652","class":"TODO::Senthil","instance":"SmartShape_652","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si1474902","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si1474917","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_653","class":"TODO::Senthil","instance":"SmartShape_653","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_654","class":"TODO::Senthil","instance":"SmartShape_654","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_826","class":"TODO::Senthil","instance":"Text_Caption_826","title":"Listen ","roles":{"textData":{}}},{"id":"Image_463","class":"TODO::Senthil","instance":"Image_463","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Slide1297394","class":"Normal Slide","instance":"","thumbnail":"","children":["Image_459","Image_460","Text_Caption_823","Text_Caption_824","Text_Caption_825","SmartShape_650","SmartShape_651","SmartShape_652","si1474902","si1474917","SmartShape_653","SmartShape_654","Text_Caption_826","Image_463"],"roles":{"slide":{"durationInFrames":849},"navigation":{"navid":"Slide1297394"}}},{"id":"SmartShape_759","class":"TODO::Senthil","instance":"SmartShape_759","title":"Interrupting the person because you already understand what they are saying. ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si1596617","class":"TODO::Senthil","title":"Interrupting the person because you already understand what they are saying. ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si1596628","class":"TODO::Senthil","title":"Interrupting the person because you already understand what they are saying. ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Incorrect_760","class":"TODO::Senthil","instance":"Incorrect_760","title":"INCORRECT. Reflective listening is a way to show the person you have heard what they are saying and to increase understanding and communication. Click here to continue. ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_761","class":"TODO::Senthil","instance":"SmartShape_761","title":"Saying, “I hear that you were upset about what happened last night.” ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si1596671","class":"TODO::Senthil","title":"Saying, “I hear that you were upset about what happened last night.” ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si1596682","class":"TODO::Senthil","title":"Saying, “I hear that you were upset about what happened last night.” ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Correct_762","class":"TODO::Senthil","instance":"Correct_762","title":"Correct. Reflective listening is a way to show the person you have heard what they are saying and to increase understanding and communication. Click here to continue. ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_912","class":"TODO::Senthil","instance":"Text_Caption_912","title":"Which of the following would be an example of reflective listening? Choose one. ","roles":{"textData":{}}},{"id":"SmartShape_763","class":"TODO::Senthil","instance":"SmartShape_763","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_913","class":"TODO::Senthil","instance":"Text_Caption_913","title":"Check Your Understanding ","roles":{"textData":{}}},{"id":"SmartShape_764","class":"TODO::Senthil","instance":"SmartShape_764","title":"Replying back to the person quickly to move on to the next topic of conversation. ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si1596869","class":"TODO::Senthil","title":"Replying back to the person quickly to move on to the next topic of conversation. ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si1596880","class":"TODO::Senthil","title":"Replying back to the person quickly to move on to the next topic of conversation. ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Slide1596903","class":"Normal Slide","instance":"","thumbnail":"","children":["SmartShape_759","si1596617","si1596628","Incorrect_760","SmartShape_761","si1596671","si1596682","Correct_762","Text_Caption_912","SmartShape_763","Text_Caption_913","SmartShape_764","si1596869","si1596880"],"roles":{"slide":{"durationInFrames":123},"navigation":{"navid":"Slide1596903"}}},{"id":"Image_464","class":"TODO::Senthil","instance":"Image_464","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_829","class":"TODO::Senthil","instance":"Text_Caption_829","title":"Improving Your Skills ","roles":{"textData":{}}},{"id":"SmartShape_657","class":"TODO::Senthil","instance":"SmartShape_657","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_658","class":"TODO::Senthil","instance":"SmartShape_658","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_659","class":"TODO::Senthil","instance":"SmartShape_659","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si1474934","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si1474949","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_660","class":"TODO::Senthil","instance":"SmartShape_660","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_661","class":"TODO::Senthil","instance":"SmartShape_661","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_830","class":"TODO::Senthil","instance":"Text_Caption_830","title":"Be Clear and Direct ","roles":{"textData":{}}},{"id":"SmartShape_662","class":"TODO::Senthil","instance":"SmartShape_662","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_663","class":"TODO::Senthil","instance":"SmartShape_663","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_664","class":"TODO::Senthil","instance":"SmartShape_664","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_665","class":"TODO::Senthil","instance":"SmartShape_665","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_666","class":"TODO::Senthil","instance":"SmartShape_666","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_835","class":"TODO::Senthil","instance":"Text_Caption_835","title":"What are you observing? ","roles":{"textData":{}}},{"id":"Text_Caption_834","class":"TODO::Senthil","instance":"Text_Caption_834","title":"What are you asking of others? ","roles":{"textData":{}}},{"id":"Text_Caption_833","class":"TODO::Senthil","instance":"Text_Caption_833","title":"What don’t you understand? ","roles":{"textData":{}}},{"id":"Text_Caption_832","class":"TODO::Senthil","instance":"Text_Caption_832","title":"What do you want? ","roles":{"textData":{}}},{"id":"Text_Caption_831","class":"TODO::Senthil","instance":"Text_Caption_831","title":"What do you need? ","roles":{"textData":{}}},{"id":"Text_Caption_836","class":"TODO::Senthil","instance":"Text_Caption_836","title":"Be direct and honest ","roles":{"textData":{}}},{"id":"Text_Caption_837","class":"TODO::Senthil","instance":"Text_Caption_837","title":"If you do not know, ask! Do not make assumptions Do not lie ","roles":{"textData":{}}},{"id":"Slide1298541","class":"Normal Slide","instance":"","thumbnail":"","children":["Image_464","Text_Caption_829","SmartShape_657","SmartShape_658","SmartShape_659","si1474934","si1474949","SmartShape_660","SmartShape_661","Text_Caption_830","SmartShape_662","SmartShape_663","SmartShape_664","SmartShape_665","SmartShape_666","Text_Caption_835","Text_Caption_834","Text_Caption_833","Text_Caption_832","Text_Caption_831","Text_Caption_836","Text_Caption_837"],"roles":{"slide":{"durationInFrames":2646},"navigation":{"navid":"Slide1298541"}}},{"id":"Image_467","class":"TODO::Senthil","instance":"Image_467","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_468","class":"TODO::Senthil","instance":"Image_468","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_469","class":"TODO::Senthil","instance":"Image_469","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_838","class":"TODO::Senthil","instance":"Text_Caption_838","title":"Hello!  ","roles":{"textData":{}}},{"id":"Text_Caption_839","class":"TODO::Senthil","instance":"Text_Caption_839","title":"¡Hola!  ","roles":{"textData":{}}},{"id":"Text_Caption_840","class":"TODO::Senthil","instance":"Text_Caption_840","title":"Nyob zoo! ","roles":{"textData":{}}},{"id":"Text_Caption_841","class":"TODO::Senthil","instance":"Text_Caption_841","title":"Habari! ","roles":{"textData":{}}},{"id":"Text_Caption_842","class":"TODO::Senthil","instance":"Text_Caption_842","title":"Hallo! ","roles":{"textData":{}}},{"id":"Text_Caption_843","class":"TODO::Senthil","instance":"Text_Caption_843","title":"مرحبا! ","roles":{"textData":{}}},{"id":"Text_Caption_844","class":"TODO::Senthil","instance":"Text_Caption_844","title":"Improving Your Skills ","roles":{"textData":{}}},{"id":"SmartShape_667","class":"TODO::Senthil","instance":"SmartShape_667","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_668","class":"TODO::Senthil","instance":"SmartShape_668","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_669","class":"TODO::Senthil","instance":"SmartShape_669","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si1474966","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si1474981","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_670","class":"TODO::Senthil","instance":"SmartShape_670","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_671","class":"TODO::Senthil","instance":"SmartShape_671","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_845","class":"TODO::Senthil","instance":"Text_Caption_845","title":"Language and Culture ","roles":{"textData":{}}},{"id":"Image_472","class":"TODO::Senthil","instance":"Image_472","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_846","class":"TODO::Senthil","instance":"Text_Caption_846","title":"Алло! ","roles":{"textData":{}}},{"id":"Text_Caption_847","class":"TODO::Senthil","instance":"Text_Caption_847","title":"Be aware of these differences to communicate more effectively ","roles":{"textData":{}}},{"id":"SmartShape_672","class":"TODO::Senthil","instance":"SmartShape_672","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_848","class":"TODO::Senthil","instance":"Text_Caption_848","title":"IMAGE SOURCE: www.bavaria-lederhosen.com ","roles":{"textData":{}}},{"id":"Slide1299160","class":"Normal Slide","instance":"","thumbnail":"","children":["Image_467","Image_468","Image_469","Text_Caption_838","Text_Caption_839","Text_Caption_840","Text_Caption_841","Text_Caption_842","Text_Caption_843","Text_Caption_844","SmartShape_667","SmartShape_668","SmartShape_669","si1474966","si1474981","SmartShape_670","SmartShape_671","Text_Caption_845","Image_472","Text_Caption_846","Text_Caption_847","SmartShape_672","Text_Caption_848"],"roles":{"slide":{"durationInFrames":1758},"navigation":{"navid":"Slide1299160"}}},{"id":"Incorrect_765","class":"TODO::Senthil","instance":"Incorrect_765","title":"Incorrect.Being aware of differences in culture and language can help you make communication more effective. Click here to continue.  ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Correct_766","class":"TODO::Senthil","instance":"Correct_766","title":"Correct! Being aware of differences in culture and language can help you make communication more effective. Click here to continue. ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_767","class":"TODO::Senthil","instance":"SmartShape_767","title":"TRUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si1596974","class":"TODO::Senthil","title":"TRUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si1596985","class":"TODO::Senthil","title":"TRUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_768","class":"TODO::Senthil","instance":"SmartShape_768","title":"FALSE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si1597013","class":"TODO::Senthil","title":"FALSE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si1597024","class":"TODO::Senthil","title":"FALSE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_769","class":"TODO::Senthil","instance":"SmartShape_769","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_914","class":"TODO::Senthil","instance":"Text_Caption_914","title":"Check Your Understanding ","roles":{"textData":{}}},{"id":"Text_Caption_915","class":"TODO::Senthil","instance":"Text_Caption_915","title":"TRUE or FALSE?  Culture and language differences can be problematic in communication and are always negative. ","roles":{"textData":{}}},{"id":"Slide1597190","class":"Normal Slide","instance":"","thumbnail":"","children":["Incorrect_765","Correct_766","SmartShape_767","si1596974","si1596985","SmartShape_768","si1597013","si1597024","SmartShape_769","Text_Caption_914","Text_Caption_915"],"roles":{"slide":{"durationInFrames":270},"navigation":{"navid":"Slide1597190"}}},{"id":"Text_Caption_850","class":"TODO::Senthil","instance":"Text_Caption_850","title":"Improving Your Skills ","roles":{"textData":{}}},{"id":"SmartShape_674","class":"TODO::Senthil","instance":"SmartShape_674","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_675","class":"TODO::Senthil","instance":"SmartShape_675","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_676","class":"TODO::Senthil","instance":"SmartShape_676","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si1474998","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si1475013","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_677","class":"TODO::Senthil","instance":"SmartShape_677","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_678","class":"TODO::Senthil","instance":"SmartShape_678","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_851","class":"TODO::Senthil","instance":"Text_Caption_851","title":"Nonverbals ","roles":{"textData":{}}},{"id":"Image_540","class":"TODO::Senthil","instance":"Image_540","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_477","class":"TODO::Senthil","instance":"Image_477","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_478","class":"TODO::Senthil","instance":"Image_478","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_852","class":"TODO::Senthil","instance":"Text_Caption_852","title":"Make eye contact Focus on the person Do not get distracted ","roles":{"textData":{}}},{"id":"Image_541","class":"TODO::Senthil","instance":"Image_541","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Slide1300191","class":"Normal Slide","instance":"","thumbnail":"","children":["Text_Caption_850","SmartShape_674","SmartShape_675","SmartShape_676","si1474998","si1475013","SmartShape_677","SmartShape_678","Text_Caption_851","Image_540","Image_477","Image_478","Text_Caption_852","Image_541"],"roles":{"slide":{"durationInFrames":1671},"navigation":{"navid":"Slide1300191"}}},{"id":"SmartShape_679","class":"TODO::Senthil","instance":"SmartShape_679","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si1475030","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si1475045","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_680","class":"TODO::Senthil","instance":"SmartShape_680","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_853","class":"TODO::Senthil","instance":"Text_Caption_853","title":"Check Your Understanding ","roles":{"textData":{}}},{"id":"Image_481","class":"TODO::Senthil","instance":"Image_481","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_483","class":"TODO::Senthil","instance":"Image_483","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_854","class":"TODO::Senthil","instance":"Text_Caption_854","title":"Click each type of non-verbal to learn more. ","roles":{"textData":{}}},{"id":"Text_Caption_855","class":"TODO::Senthil","instance":"Text_Caption_855","title":"Turned away ","roles":{"textData":{}}},{"id":"Text_Caption_856","class":"TODO::Senthil","instance":"Text_Caption_856","title":"Loud tones ","roles":{"textData":{}}},{"id":"Text_Caption_857","class":"TODO::Senthil","instance":"Text_Caption_857","title":"Arms folded ","roles":{"textData":{}}},{"id":"Text_Caption_858","class":"TODO::Senthil","instance":"Text_Caption_858","title":"No eye contact ","roles":{"textData":{}}},{"id":"SmartShape_681","class":"TODO::Senthil","instance":"SmartShape_681","title":"Folded arms in front of a person may mean they are feeling defensive and closed off. ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_682","class":"TODO::Senthil","instance":"SmartShape_682","title":"Lack of eye contact may mean they are not really interested in what you are saying, are ashamed of something, or find it difficult to talk about something. ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_536","class":"TODO::Senthil","instance":"Image_536","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_683","class":"TODO::Senthil","instance":"SmartShape_683","title":"Louder, more aggressive tone may mean the person is escalating the discussion and is becoming very emotionally involved. It might also suggest they feel like they are not being heard or understood. ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_535","class":"TODO::Senthil","instance":"Image_535","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Click_Box_22","class":"TODO::Senthil","instance":"Click_Box_22","roles":{"click":{"subtype":"button"}}},{"id":"SmartShape_684","class":"TODO::Senthil","instance":"SmartShape_684","title":"Someone who is turned away from you when talking to you may mean disinterest or being closed off. ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Click_Box_23","class":"TODO::Senthil","instance":"Click_Box_23","roles":{"click":{"subtype":"button"}}},{"id":"Click_Box_24","class":"TODO::Senthil","instance":"Click_Box_24","roles":{"click":{"subtype":"button"}}},{"id":"Click_Box_25","class":"TODO::Senthil","instance":"Click_Box_25","roles":{"click":{"subtype":"button"}}},{"id":"Slide1300846","class":"Normal Slide","instance":"","thumbnail":"","children":["SmartShape_679","si1475030","si1475045","SmartShape_680","Text_Caption_853","Image_481","Image_483","Text_Caption_854","Text_Caption_855","Text_Caption_856","Text_Caption_857","Text_Caption_858","SmartShape_681","SmartShape_682","Image_536","SmartShape_683","Image_535","Click_Box_22","SmartShape_684","Click_Box_23","Click_Box_24","Click_Box_25"],"roles":{"slide":{"durationInFrames":735},"navigation":{"navid":"Slide1300846"}}},{"id":"Text_Caption_859","class":"TODO::Senthil","instance":"Text_Caption_859","title":"Sahara thought the term “gentle reminder” was negative and problematic ","roles":{"textData":{}}},{"id":"Image_485","class":"TODO::Senthil","instance":"Image_485","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_486","class":"TODO::Senthil","instance":"Image_486","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_487","class":"TODO::Senthil","instance":"Image_487","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_860","class":"TODO::Senthil","instance":"Text_Caption_860","title":"Improving Your Skills ","roles":{"textData":{}}},{"id":"SmartShape_685","class":"TODO::Senthil","instance":"SmartShape_685","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_686","class":"TODO::Senthil","instance":"SmartShape_686","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_687","class":"TODO::Senthil","instance":"SmartShape_687","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si1475062","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si1475077","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_688","class":"TODO::Senthil","instance":"SmartShape_688","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_689","class":"TODO::Senthil","instance":"SmartShape_689","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_861","class":"TODO::Senthil","instance":"Text_Caption_861","title":"Written Communication ","roles":{"textData":{}}},{"id":"Text_Caption_862","class":"TODO::Senthil","instance":"Text_Caption_862","title":"Laura ","roles":{"textData":{}}},{"id":"Text_Caption_863","class":"TODO::Senthil","instance":"Text_Caption_863","title":"Laura didn’t mean to sound disrespectful, she just wanted to send a kind reminder to staff. ","roles":{"textData":{}}},{"id":"Slide1301326","class":"Normal Slide","instance":"","thumbnail":"","children":["Text_Caption_859","Image_485","Image_486","Image_487","Text_Caption_860","SmartShape_685","SmartShape_686","SmartShape_687","si1475062","si1475077","SmartShape_688","SmartShape_689","Text_Caption_861","Text_Caption_862","Text_Caption_863"],"roles":{"slide":{"durationInFrames":2871},"navigation":{"navid":"Slide1301326"}}},{"id":"Image_490","class":"TODO::Senthil","instance":"Image_490","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_491","class":"TODO::Senthil","instance":"Image_491","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_864","class":"TODO::Senthil","instance":"Text_Caption_864","title":"Improving Your Skills ","roles":{"textData":{}}},{"id":"SmartShape_691","class":"TODO::Senthil","instance":"SmartShape_691","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_692","class":"TODO::Senthil","instance":"SmartShape_692","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_693","class":"TODO::Senthil","instance":"SmartShape_693","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si1475094","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si1475109","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_694","class":"TODO::Senthil","instance":"SmartShape_694","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_695","class":"TODO::Senthil","instance":"SmartShape_695","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_865","class":"TODO::Senthil","instance":"Text_Caption_865","title":"Types ","roles":{"textData":{}}},{"id":"Image_494","class":"TODO::Senthil","instance":"Image_494","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_495","class":"TODO::Senthil","instance":"Image_495","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_496","class":"TODO::Senthil","instance":"Image_496","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_497","class":"TODO::Senthil","instance":"Image_497","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_696","class":"TODO::Senthil","instance":"SmartShape_696","title":"You may prefer one type of communication and your neighbor may prefer another! ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_697","class":"TODO::Senthil","instance":"SmartShape_697","title":"Texting may not be the most effective means of communication! ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Slide1301936","class":"Normal Slide","instance":"","thumbnail":"","children":["Image_490","Image_491","Text_Caption_864","SmartShape_691","SmartShape_692","SmartShape_693","si1475094","si1475109","SmartShape_694","SmartShape_695","Text_Caption_865","Image_494","Image_495","Image_496","Image_497","SmartShape_696","SmartShape_697"],"roles":{"slide":{"durationInFrames":1608},"navigation":{"navid":"Slide1301936"}}},{"id":"Image_498","class":"TODO::Senthil","instance":"Image_498","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_499","class":"TODO::Senthil","instance":"Image_499","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_866","class":"TODO::Senthil","instance":"Text_Caption_866","title":"Improving Your Skills ","roles":{"textData":{}}},{"id":"SmartShape_698","class":"TODO::Senthil","instance":"SmartShape_698","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_699","class":"TODO::Senthil","instance":"SmartShape_699","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_700","class":"TODO::Senthil","instance":"SmartShape_700","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si1475126","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si1475141","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_701","class":"TODO::Senthil","instance":"SmartShape_701","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_702","class":"TODO::Senthil","instance":"SmartShape_702","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_867","class":"TODO::Senthil","instance":"Text_Caption_867","title":"Types ","roles":{"textData":{}}},{"id":"Click_Box_27","class":"TODO::Senthil","instance":"Click_Box_27","roles":{"click":{"subtype":"button"}}},{"id":"Text_Caption_868","class":"TODO::Senthil","instance":"Text_Caption_868","title":"Kay ","roles":{"textData":{}}},{"id":"Text_Caption_911","class":"TODO::Senthil","instance":"Text_Caption_911","title":"Click on the  \tphoto of Kay  \t to hear more. ","roles":{"textData":{}}},{"id":"Slide1302377","class":"Normal Slide","instance":"","thumbnail":"","children":["Image_498","Image_499","Text_Caption_866","SmartShape_698","SmartShape_699","SmartShape_700","si1475126","si1475141","SmartShape_701","SmartShape_702","Text_Caption_867","Click_Box_27","Text_Caption_868","Text_Caption_911"],"roles":{"slide":{"durationInFrames":534},"navigation":{"navid":"Slide1302377"}}},{"id":"Text_Caption_874","class":"TODO::Senthil","instance":"Text_Caption_874","title":"The People  You Support ","roles":{"textData":{}}},{"id":"SmartShape_710","class":"TODO::Senthil","instance":"SmartShape_710","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_711","class":"TODO::Senthil","instance":"SmartShape_711","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_712","class":"TODO::Senthil","instance":"SmartShape_712","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si1475190","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si1475205","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_509","class":"TODO::Senthil","instance":"Image_509","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_511","class":"TODO::Senthil","instance":"Image_511","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_713","class":"TODO::Senthil","instance":"SmartShape_713","title":"Some people may be able to communicate with little difficulty. ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_714","class":"TODO::Senthil","instance":"SmartShape_714","title":"Others may need your support in expressing their wants and needs. ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_715","class":"TODO::Senthil","instance":"SmartShape_715","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_716","class":"TODO::Senthil","instance":"SmartShape_716","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_717","class":"TODO::Senthil","instance":"SmartShape_717","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_718","class":"TODO::Senthil","instance":"SmartShape_718","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_719","class":"TODO::Senthil","instance":"SmartShape_719","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_879","class":"TODO::Senthil","instance":"Text_Caption_879","title":"What are your communication strengths? ","roles":{"textData":{}}},{"id":"Text_Caption_878","class":"TODO::Senthil","instance":"Text_Caption_878","title":"What are your preferences? ","roles":{"textData":{}}},{"id":"Text_Caption_877","class":"TODO::Senthil","instance":"Text_Caption_877","title":"How do you like to communicate? ","roles":{"textData":{}}},{"id":"Text_Caption_876","class":"TODO::Senthil","instance":"Text_Caption_876","title":"What do you enjoy? ","roles":{"textData":{}}},{"id":"Text_Caption_875","class":"TODO::Senthil","instance":"Text_Caption_875","title":"What do you need? ","roles":{"textData":{}}},{"id":"Image_538","class":"TODO::Senthil","instance":"Image_538","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Slide1326397","class":"Normal Slide","instance":"","thumbnail":"","children":["Text_Caption_874","SmartShape_710","SmartShape_711","SmartShape_712","si1475190","si1475205","Image_509","Image_511","SmartShape_713","SmartShape_714","SmartShape_715","SmartShape_716","SmartShape_717","SmartShape_718","SmartShape_719","Text_Caption_879","Text_Caption_878","Text_Caption_877","Text_Caption_876","Text_Caption_875","Image_538"],"roles":{"slide":{"durationInFrames":1704},"navigation":{"navid":"Slide1326397"}}},{"id":"SmartShape_770","class":"TODO::Senthil","instance":"SmartShape_770","title":"All of the above. ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si1597229","class":"TODO::Senthil","title":"All of the above. ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si1597240","class":"TODO::Senthil","title":"All of the above. ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_771","class":"TODO::Senthil","instance":"SmartShape_771","title":"Finding out what their schedule is ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si1597268","class":"TODO::Senthil","title":"Finding out what their schedule is ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si1597279","class":"TODO::Senthil","title":"Finding out what their schedule is ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Incorrect_772","class":"TODO::Senthil","instance":"Incorrect_772","title":"INCORRECT. Some of the things you may need to communicate throughout the day include figuring out their schedule, having a conversation with, asking questions and talking about how they are feeling. Click here to continue. ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_773","class":"TODO::Senthil","instance":"SmartShape_773","title":"Having a conversation ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si1597322","class":"TODO::Senthil","title":"Having a conversation ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si1597333","class":"TODO::Senthil","title":"Having a conversation ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Correct_774","class":"TODO::Senthil","instance":"Correct_774","title":"Correct. Some of the things you may need to communicate throughout the day include figuring out their schedule, having a conversation with, asking questions and talking about how they are feeling. Click here to continue. ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_916","class":"TODO::Senthil","instance":"Text_Caption_916","title":"You will need to communicate with the people you support daily. Click the boxes for the things you may need to communicate with the person about throughout the day. ","roles":{"textData":{}}},{"id":"SmartShape_775","class":"TODO::Senthil","instance":"SmartShape_775","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_917","class":"TODO::Senthil","instance":"Text_Caption_917","title":"Check Your Understanding ","roles":{"textData":{}}},{"id":"SmartShape_776","class":"TODO::Senthil","instance":"SmartShape_776","title":"Asking them questions ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si1597520","class":"TODO::Senthil","title":"Asking them questions ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si1597531","class":"TODO::Senthil","title":"Asking them questions ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Slide1597554","class":"Normal Slide","instance":"","thumbnail":"","children":["SmartShape_770","si1597229","si1597240","SmartShape_771","si1597268","si1597279","Incorrect_772","SmartShape_773","si1597322","si1597333","Correct_774","Text_Caption_916","SmartShape_775","Text_Caption_917","SmartShape_776","si1597520","si1597531"],"roles":{"slide":{"durationInFrames":291},"navigation":{"navid":"Slide1597554"}}},{"id":"Widget_12","class":"TODO::Senthil","instance":"Widget_12","roles":{"interaction":{"type":"Not implemented","title":"Not implemented","categories":[]}}},{"id":"SmartShape_721","class":"TODO::Senthil","instance":"SmartShape_721","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_722","class":"TODO::Senthil","instance":"SmartShape_722","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si1475222","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si1475237","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_881","class":"TODO::Senthil","instance":"Text_Caption_881","title":"Supporting People ","roles":{"textData":{}}},{"id":"SmartShape_723","class":"TODO::Senthil","instance":"SmartShape_723","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_882","class":"TODO::Senthil","instance":"Text_Caption_882","title":"Click the headers to learn more. ","roles":{"textData":{}}},{"id":"Slide1327149","class":"Normal Slide","instance":"","thumbnail":"","children":["Widget_12","SmartShape_721","SmartShape_722","si1475222","si1475237","Text_Caption_881","SmartShape_723","Text_Caption_882"],"roles":{"slide":{"durationInFrames":432},"navigation":{"navid":"Slide1327149"}}},{"id":"Image_514","class":"TODO::Senthil","instance":"Image_514","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_515","class":"TODO::Senthil","instance":"Image_515","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_724","class":"TODO::Senthil","instance":"SmartShape_724","title":"Keep In Mind... Some of the people you support may not use words to communicate ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_725","class":"TODO::Senthil","instance":"SmartShape_725","title":"Communication is not just about language! ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_883","class":"TODO::Senthil","instance":"Text_Caption_883","title":"Nonverbal Communication ","roles":{"textData":{}}},{"id":"SmartShape_726","class":"TODO::Senthil","instance":"SmartShape_726","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_727","class":"TODO::Senthil","instance":"SmartShape_727","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_728","class":"TODO::Senthil","instance":"SmartShape_728","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si1475254","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si1475269","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_542","class":"TODO::Senthil","instance":"Image_542","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_519","class":"TODO::Senthil","instance":"Image_519","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_521","class":"TODO::Senthil","instance":"Image_521","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_537","class":"TODO::Senthil","instance":"Image_537","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_729","class":"TODO::Senthil","instance":"SmartShape_729","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_730","class":"TODO::Senthil","instance":"SmartShape_730","title":"Smiling What they are communicating: The person enjoys what they are doing.  They might enjoy the people around them, the place, or something you said. What you can do next: Take note of the things that make them happy. Communicate to them that you are enjoying what they are enjoying and use this opportunity to work on developing a relationship.  ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Line_4","class":"TODO::Senthil","instance":"Line_4","roles":{}},{"id":"Line_5","class":"TODO::Senthil","instance":"Line_5","roles":{}},{"id":"Click_Box_28","class":"TODO::Senthil","instance":"Click_Box_28","roles":{"click":{"subtype":"button"}}},{"id":"SmartShape_731","class":"TODO::Senthil","instance":"SmartShape_731","title":"Not making eye contact What they are communicating: The person may be bored, upset, confused and/or scared. They also may not want to do what you are asking them to.  What you can do next: Offer them other choices and see if their communication changes. ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_732","class":"TODO::Senthil","instance":"SmartShape_732","title":"Pointing What they are communicating: The person may want something, is interested in something, or has a question. What you can do next: Ask the person questions, or use a picture exchange system, also known as PECS, to continue the communication. ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_733","class":"TODO::Senthil","instance":"SmartShape_733","title":"Covering their eyes What they are communicating: They may be bothered by the fluorescent lights. Or perhaps they are in pain and have a headache. What you can do next: Ask them if they are okay. Try changing the environment and see if that helps them. ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_734","class":"TODO::Senthil","instance":"SmartShape_734","title":"Pulling at their clothing What they are communicating: Their clothing may be uncomfortable. If they have limited range of motion, maybe they need to be repositioned. They may also have to go to the bathroom. What you can do next: If their clothing looks like it is tangled or restricting, ask them if you can fix it. Make sure you communicate to someone if you are going to touch them. Ask them questions, and see if you can make them more comfortable. ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Click_Box_29","class":"TODO::Senthil","instance":"Click_Box_29","roles":{"click":{"subtype":"button"}}},{"id":"Click_Box_30","class":"TODO::Senthil","instance":"Click_Box_30","roles":{"click":{"subtype":"button"}}},{"id":"Click_Box_31","class":"TODO::Senthil","instance":"Click_Box_31","roles":{"click":{"subtype":"button"}}},{"id":"Click_Box_32","class":"TODO::Senthil","instance":"Click_Box_32","roles":{"click":{"subtype":"button"}}},{"id":"Text_Caption_884","class":"TODO::Senthil","instance":"Text_Caption_884","title":"Click on each photo to learn more. ","roles":{"textData":{}}},{"id":"Text_Caption_885","class":"TODO::Senthil","instance":"Text_Caption_885","title":"Smiling ","roles":{"textData":{}}},{"id":"Text_Caption_886","class":"TODO::Senthil","instance":"Text_Caption_886","title":"No eye contact ","roles":{"textData":{}}},{"id":"Text_Caption_887","class":"TODO::Senthil","instance":"Text_Caption_887","title":"Covering eyes ","roles":{"textData":{}}},{"id":"Text_Caption_888","class":"TODO::Senthil","instance":"Text_Caption_888","title":"Pointing ","roles":{"textData":{}}},{"id":"Text_Caption_889","class":"TODO::Senthil","instance":"Text_Caption_889","title":"Pulling clothes ","roles":{"textData":{}}},{"id":"Slide1327726","class":"Normal Slide","instance":"","thumbnail":"","children":["Image_514","Image_515","SmartShape_724","SmartShape_725","Text_Caption_883","SmartShape_726","SmartShape_727","SmartShape_728","si1475254","si1475269","Image_542","Image_519","Image_521","Image_537","SmartShape_729","SmartShape_730","Click_Box_28","SmartShape_731","SmartShape_732","SmartShape_733","SmartShape_734","Click_Box_29","Click_Box_30","Click_Box_31","Click_Box_32","Text_Caption_884","Text_Caption_885","Text_Caption_886","Text_Caption_887","Text_Caption_888","Text_Caption_889"],"roles":{"slide":{"durationInFrames":1359},"navigation":{"navid":"Slide1327726"}}},{"id":"Image_522","class":"TODO::Senthil","instance":"Image_522","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_890","class":"TODO::Senthil","instance":"Text_Caption_890","title":"There are many different ways to communicate... ","roles":{"textData":{}}},{"id":"Text_Caption_891","class":"TODO::Senthil","instance":"Text_Caption_891","title":"...even creative and fun! ","roles":{"textData":{}}},{"id":"Text_Caption_892","class":"TODO::Senthil","instance":"Text_Caption_892","title":"Alternative Communication ","roles":{"textData":{}}},{"id":"SmartShape_735","class":"TODO::Senthil","instance":"SmartShape_735","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_736","class":"TODO::Senthil","instance":"SmartShape_736","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_737","class":"TODO::Senthil","instance":"SmartShape_737","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si1475286","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si1475301","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_738","class":"TODO::Senthil","instance":"SmartShape_738","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_893","class":"TODO::Senthil","instance":"Text_Caption_893","title":"Dancing ","roles":{"textData":{}}},{"id":"SmartShape_739","class":"TODO::Senthil","instance":"SmartShape_739","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_894","class":"TODO::Senthil","instance":"Text_Caption_894","title":"Singing ","roles":{"textData":{}}},{"id":"SmartShape_740","class":"TODO::Senthil","instance":"SmartShape_740","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_895","class":"TODO::Senthil","instance":"Text_Caption_895","title":"Drawing ","roles":{"textData":{}}},{"id":"SmartShape_741","class":"TODO::Senthil","instance":"SmartShape_741","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_896","class":"TODO::Senthil","instance":"Text_Caption_896","title":"Writing ","roles":{"textData":{}}},{"id":"SmartShape_742","class":"TODO::Senthil","instance":"SmartShape_742","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_897","class":"TODO::Senthil","instance":"Text_Caption_897","title":"Pictures and symbols ","roles":{"textData":{}}},{"id":"SmartShape_743","class":"TODO::Senthil","instance":"SmartShape_743","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_898","class":"TODO::Senthil","instance":"Text_Caption_898","title":"Observation ","roles":{"textData":{}}},{"id":"SmartShape_744","class":"TODO::Senthil","instance":"SmartShape_744","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_899","class":"TODO::Senthil","instance":"Text_Caption_899","title":"Telling stories ","roles":{"textData":{}}},{"id":"SmartShape_745","class":"TODO::Senthil","instance":"SmartShape_745","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_900","class":"TODO::Senthil","instance":"Text_Caption_900","title":"Facial expressions ","roles":{"textData":{}}},{"id":"SmartShape_746","class":"TODO::Senthil","instance":"SmartShape_746","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_901","class":"TODO::Senthil","instance":"Text_Caption_901","title":"Pointing and gesturing ","roles":{"textData":{}}},{"id":"SmartShape_747","class":"TODO::Senthil","instance":"SmartShape_747","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_902","class":"TODO::Senthil","instance":"Text_Caption_902","title":"Asking questions ","roles":{"textData":{}}},{"id":"SmartShape_748","class":"TODO::Senthil","instance":"SmartShape_748","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_903","class":"TODO::Senthil","instance":"Text_Caption_903","title":"Use of technology ","roles":{"textData":{}}},{"id":"Click_Box_33","class":"TODO::Senthil","instance":"Click_Box_33","roles":{"click":{"subtype":"button"}}},{"id":"Click_Box_34","class":"TODO::Senthil","instance":"Click_Box_34","roles":{"click":{"subtype":"button"}}},{"id":"Click_Box_35","class":"TODO::Senthil","instance":"Click_Box_35","roles":{"click":{"subtype":"button"}}},{"id":"Click_Box_36","class":"TODO::Senthil","instance":"Click_Box_36","roles":{"click":{"subtype":"button"}}},{"id":"Click_Box_37","class":"TODO::Senthil","instance":"Click_Box_37","roles":{"click":{"subtype":"button"}}},{"id":"Click_Box_38","class":"TODO::Senthil","instance":"Click_Box_38","roles":{"click":{"subtype":"button"}}},{"id":"Click_Box_39","class":"TODO::Senthil","instance":"Click_Box_39","roles":{"click":{"subtype":"button"}}},{"id":"Click_Box_40","class":"TODO::Senthil","instance":"Click_Box_40","roles":{"click":{"subtype":"button"}}},{"id":"Click_Box_41","class":"TODO::Senthil","instance":"Click_Box_41","roles":{"click":{"subtype":"button"}}},{"id":"Click_Box_42","class":"TODO::Senthil","instance":"Click_Box_42","roles":{"click":{"subtype":"button"}}},{"id":"Click_Box_43","class":"TODO::Senthil","instance":"Click_Box_43","roles":{"click":{"subtype":"button"}}},{"id":"Text_Caption_904","class":"TODO::Senthil","instance":"Text_Caption_904","title":"Click on the communication method you will try next! ","roles":{"textData":{}}},{"id":"Text_Caption_905","class":"TODO::Senthil","instance":"Text_Caption_905","title":"Some alternative communication methods include:  ","roles":{"textData":{}}},{"id":"Slide1328353","class":"Normal Slide","instance":"","thumbnail":"","children":["Image_522","Text_Caption_890","Text_Caption_891","Text_Caption_892","SmartShape_735","SmartShape_736","SmartShape_737","si1475286","si1475301","SmartShape_738","Text_Caption_893","SmartShape_739","Text_Caption_894","SmartShape_740","Text_Caption_895","SmartShape_741","Text_Caption_896","SmartShape_742","Text_Caption_897","SmartShape_743","Text_Caption_898","SmartShape_744","Text_Caption_899","SmartShape_745","Text_Caption_900","SmartShape_746","Text_Caption_901","SmartShape_747","Text_Caption_902","SmartShape_748","Text_Caption_903","Click_Box_33","Click_Box_34","Click_Box_35","Click_Box_36","Click_Box_37","Click_Box_38","Click_Box_39","Click_Box_40","Click_Box_41","Click_Box_42","Click_Box_43","Text_Caption_904","Text_Caption_905"],"roles":{"slide":{"durationInFrames":1281},"navigation":{"navid":"Slide1328353"}}},{"id":"Text_Caption_906","class":"TODO::Senthil","instance":"Text_Caption_906","title":"Summary ","roles":{"textData":{}}},{"id":"SmartShape_749","class":"TODO::Senthil","instance":"SmartShape_749","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_750","class":"TODO::Senthil","instance":"SmartShape_750","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_751","class":"TODO::Senthil","instance":"SmartShape_751","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si1475318","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si1475333","class":"TODO::Senthil","title":"CONTINUE ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_543","class":"TODO::Senthil","instance":"Image_543","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_530","class":"TODO::Senthil","instance":"Image_530","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_544","class":"TODO::Senthil","instance":"Image_544","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_529","class":"TODO::Senthil","instance":"Image_529","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Slide1328861","class":"Normal Slide","instance":"","thumbnail":"","children":["Text_Caption_906","SmartShape_749","SmartShape_750","SmartShape_751","si1475318","si1475333","Image_543","Image_530","Image_544","Image_529"],"roles":{"slide":{"durationInFrames":804},"navigation":{"navid":"Slide1328861"}}},{"id":"Text_Caption_907","class":"TODO::Senthil","instance":"Text_Caption_907","title":"Thank you for completing Communication Skills for Social Service Professionals ","roles":{"textData":{}}},{"id":"Text_Caption_908","class":"TODO::Senthil","instance":"Text_Caption_908","title":"Like us on Facebook facebook.com/starsvcs ","roles":{"textData":{}}},{"id":"Image_533","class":"TODO::Senthil","instance":"Image_533","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Click_Box_44","class":"TODO::Senthil","instance":"Click_Box_44","roles":{"click":{"subtype":"button"}}},{"id":"Click_Box_45","class":"TODO::Senthil","instance":"Click_Box_45","roles":{"click":{"subtype":"button"}}},{"id":"Text_Caption_909","class":"TODO::Senthil","instance":"Text_Caption_909","title":"Check out our other training  opportunities at starsvcs.com ","roles":{"textData":{}}},{"id":"Click_Box_46","class":"TODO::Senthil","instance":"Click_Box_46","roles":{"click":{"subtype":"button"}}},{"id":"Image_547","class":"TODO::Senthil","instance":"Image_547","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Slide1329125","class":"Normal Slide","instance":"","thumbnail":"","children":["Text_Caption_907","Text_Caption_908","Image_533","Click_Box_44","Click_Box_45","Text_Caption_909","Click_Box_46","Image_547"],"roles":{"slide":{"durationInFrames":15},"navigation":{"navid":"Slide1329125"}}},{"id":"Pool499","class":"pool","roles":{"pool":{"id":499,"name":"Pool1","questions":[]}}},{"id":"CommSkills_v2","class":"project","title":"CommSkills_v2","children":["Slide5821","Slide273380","Slide1080364","Slide826765","Slide1079849","Slide1296817","Slide1297394","Slide1596903","Slide1298541","Slide1299160","Slide1597190","Slide1300191","Slide1300846","Slide1301326","Slide1301936","Slide1302377","Slide1326397","Slide1597554","Slide1327149","Slide1327726","Slide1328353","Slide1328861","Slide1329125"],"roles":{"quiz":{"id":455,"branched":false,"submitAll":false,"review":true,"questions":[],"minScore":0,"maxScore":0,"passScore":0}}}],"contentSettings":{"global":{"branchAware":false},"toc":{"enabled":false},"playbar":{"enabled":true,"cc":true,"playPause":true,"back":true,"forward":true,"rewind":false,"close":false,"mute":true,"progressBar":false}},"contentReporting":{"CCCriteria":"view","CCData":{"viewDataIsPercent":true,"viewData":70},"SCCriteria":"view","SCData":{"viewDataIsPercent":true,"viewData":70},"exitNormalIfCompleted":false},"toc":[{"id":"Slide5821","title":"Slide 1"},{"id":"Slide273380","title":"Slide 2"},{"id":"Slide1080364","title":"Slide 3"},{"id":"Slide826765","title":"Slide 5"},{"id":"Slide1079849","title":"Slide 6"},{"id":"Slide1296817","title":"Slide 9"},{"id":"Slide1297394","title":"Slide 10"},{"id":"Slide1596903","title":"Slide 11"},{"id":"Slide1298541","title":"Slide 13"},{"id":"Slide1299160","title":"Slide 14"},{"id":"Slide1597190","title":"Slide 15"},{"id":"Slide1300191","title":"Slide 16"},{"id":"Slide1300846","title":"Slide 17"},{"id":"Slide1301326","title":"Slide 18"},{"id":"Slide1301936","title":"Slide 19"},{"id":"Slide1302377","title":"Slide 20"},{"id":"Slide1326397","title":"Slide 22"},{"id":"Slide1597554","title":"Slide 23"},{"id":"Slide1327149","title":"Slide 24"},{"id":"Slide1327726","title":"Slide 25"},{"id":"Slide1328353","title":"Slide 26"},{"id":"Slide1328861","title":"Slide 27"},{"id":"Slide1329125","title":"Slide 28"}]}